Kia West Edmonton

BUYER BEWARE PURCHASED A KIA RIO. 5 DOOR...2019...CAME HOME TO FIND 2018 SHOWROOM CAR WITH AD ..SAID 3500 OFF MANAGER SPECIAL....$22530..MINUS 3500...CANCELED THE PURCHASED A KIA RIO. 5 DOOR...2019...CAME HOME TO FIND 2018 SHOWROOM CAR WITH AD ..SAID 3500 OFF MANAGER SPECIAL....$22530..MINUS 3500...CANCELED THE FIRST DEAL..PROCEEDED TO BUY SHOWROOM CAR.... TOLD THAT IS A CASH ONLY .....MY DEAL ON PAPER HAD 3000 REBATE...BUT WAS NEVER TAKEN OFF TOTAL PRICE...PRICEY AD ONS.....ETC...SECOND DEAL NEVER EXPLAINED TO ME....MY BAD..SHOULD TOOK TIME TO READ ALL....499 FOR WHEELS AND RIMS...WHICH ARE ALREADY ON CAR AS UPPER MODEL...3M..1500...TOTAL RIP OFF...AND I CAN GO ON AND ON...WATCH YOUR WALLET!!...NEVER SEEN SALES PERSON TILL PICKED UP CAR ...PAID WAY TOO MUCH....BUT ON A HIGH NOTE...GREAT LITTLE CAR...DEALER SUCKS... More

Dealership lacks integrity I initially inquired on the purchase of a used vehicle from Kia West Edmonton via their website www.kiawestedmonton.com on May 8, 2019. Mark Jones the I initially inquired on the purchase of a used vehicle from Kia West Edmonton via their website www.kiawestedmonton.com on May 8, 2019. Mark Jones the Sales Manager corresponded with me via email until May 13, 2019, and then he forwarded me to correspond with Sheldon Dimma the Senior Finance Manager. This correspondence was active until May 25, 2019 when Sheldon talked with his 2 sales managers via phone, and then refused to refund the money I was coerced into putting down before they would deliver it to me. They did not specify clearly if it was a down payment or a deposit. Sheldon demanded an immediate e-transfer to his personal account immediately, as the account manager for the dealership was gone for the day & all weekend. The sales agreement was not accepted by their financing company Axis Auto Finance because I used electronic signatures. Sheldon Dimma was sending out 15 pages of contracts for me to sign with his driver/salesperson Chris on May 25, 2019. At this point, Sheldon still refused to explain what all the additional fees on the price of the car were for; the fees from the finance company; why my agreed upon price with Mark Jones was higher to purchase their car, and why my appraisal for trade-in of mine was now lower. Sheldon never mentioned what their refund policy was. He always deferred to Mark Jones the sales manager, who has not replied to my inquiries. When the car arrived very late on May 25, 2019 here in Kelowna BC, it was grossly misrepresented in regards to its appearance. Also, after test driving it for the first time, mechanical issues were now prevalent. The pictures & description on their website are very misleading. They misrepresented the condition of their vehicle. Severe salt & rust damage on the body: engine: and undercarriage on the 2011 Dodge Charger. Metallic grinding noises when accelerating, very dirty interior; not registered under their dealership name; coerced one of their salespeople to drive the car to my home while driving with an illegally registered vehicle & no insurance. BC refused to insure because it was not registered to their dealership name; had tinted front windows & no front license plate holder which is illegal here in BC. None of this was disclosed before attempting to purchase. Sheldon also sent me a fake vehicle inspection supposedly done at their dealership, that was not accepted by an ICBC insurance agent. Sheldon Dimma & Mark Jones lied about the price; financing terms; and evaded all questions about refunds. Sheldon Dimma & Mark Jones have stolen my $5250 I was coerced to pay via e-transfer to Sheldon's personal account because he claimed their account manager was gone for the weekend. Now, after I refused to take their unsafe & severely damaged vehicle, they won't refund my money and ignore all my attempts at contact. I am a person with disabilities, and they have stolen my life savings and have caused me more health problems. I am now in the process of filing a formal complaint here with AMVIC & then CBC News Go Public. Legal counsel will be retained if necessary. More

Amazing Experience We dealt with Mike and Brandon and had a wonderful experience. All the staff here treated us great and we are very excited for our new purchase! Would We dealt with Mike and Brandon and had a wonderful experience. All the staff here treated us great and we are very excited for our new purchase! Would highly recommend. More

Buyer Beware My experience with them: - Vehicle prices and accessories not posted or discussed on any cars in their dealership - Trade in value promised then cha My experience with them: - Vehicle prices and accessories not posted or discussed on any cars in their dealership - Trade in value promised then changed on final sales invoice, as well as interest rate quoted - Promised several things by the sales rep, then they were removed from her quote post-it notes - Sales rep quoted price, interest rate and loan payout included, totally different from bill of sale - Promised 3 times, painted black rims on pickup, not done - Promised free oil changes for life, nothing shown on bill of sale - Told I had to pay a deposit on just the purchase offer alone, even with a trade in vehicle - Trade in value and interested rate, changed 3 times, to a higher amount, then reduced on BoS - Finance guy added several things, barely discussed, price not given or shown - Bill of Sale not discussed line by line, lots of extra costs added - Charged $499.00 just to write up and handle the sale paperwork, for about 30 minutes work if that - Outrageously charged for fabric protection, 3M hood chip plastic film, undercoating & paint sealer - No warranty given or shown, other than the obvious hood plastic film - No proof that it was even done, charged over $4K (a can of Scotch Guard fabric spray is $14,00.) - No warranty certificates given on extra items paid for - Supposed to get KIA rewards card, not given - About 10 minutes spent going over the car details on pickup - No warranty information given - Total lack of sales knowledge on what the new car even came with to begin with - Wanted my old car back, wanted the deal canceled wrote 3 people totally ignored - Wrote KIA Canada, they wrote back they basically have no control over franchise dealerships - Wrote on line review, the president claimed he would not accept anything less than an A+ review - That looks and sounds very impressive, but means nothing - Mission One is to get your signature on a bill of sale, then get you out the door. - Do not sign anything until you thoroughly understand your consumer rights and the sale details - They asked me to give them a 5 Star review... More

Exceptional service for an out-of-province traveler. On February 19th we stopped at the KIA Dealership in Edmonton with a request for immediate assistance with a couple of issues that had arisen suddenly On February 19th we stopped at the KIA Dealership in Edmonton with a request for immediate assistance with a couple of issues that had arisen suddenly with our Sportage. There was urgency from our perspective since we would be driving from Edmonton to Moose Jaw with our young grandchildren (3 and 5) the next day in extremely cold temperatures. Natasha was very courteous and accommodating in getting our vehicle in and promptly dealing with our issues. In addition she also dealt with a recall notice that had been issued recently. Excellent service is always appreciated, but especially under the circumstances. More

Tom braid is awesome I have to say that Tom Braid went above at the time of my purchase. He took the time to go over all options of my new suv. And he went out and got u I have to say that Tom Braid went above at the time of my purchase. He took the time to go over all options of my new suv. And he went out and got us a steaks dinner for our anniversary,as that was the day I got to pick up my new purchase. Thanks Tom from Jennifer and Paul More

Fantastic Customer Service! Tom Braid, an amazing sales representative! He went way beyond to help me with my purchase. I would very highly recommend this dealership. Tania Tom Braid, an amazing sales representative! He went way beyond to help me with my purchase. I would very highly recommend this dealership. Tania Pistotnik More

4 Thumbs up! Very proffesional staff, easy going not pushy, Mike in sales went out of his way to be helpful, Kathleen (in finance) patience was bar none. The Kia Very proffesional staff, easy going not pushy, Mike in sales went out of his way to be helpful, Kathleen (in finance) patience was bar none. The Kia Stinger car is a competetor with other high luxury sedans for half the price :) More

Amazing customer service in the service department! Came in to get my vehicle serviced and was helped by Juliana. She was extremely friendly and addressed all of my concerns with ease. Will be returning Came in to get my vehicle serviced and was helped by Juliana. She was extremely friendly and addressed all of my concerns with ease. Will be returning because of this phenomenal customer service! More

Amazing customer service! Juliana was helping me when I went in for a service. She was very polite and went above and beyond. Amazing customer service! Thank you for making it Juliana was helping me when I went in for a service. She was very polite and went above and beyond. Amazing customer service! Thank you for making it a great experience for me! More