Kia Richmond

Excellent customer care From the moment I walked into the dealership until the moment I drove off the lot (with my car) the staff were friendly, knowledgeable, and listened c From the moment I walked into the dealership until the moment I drove off the lot (with my car) the staff were friendly, knowledgeable, and listened carefully to my vehicle needs. Liam Pidsosny, Brock Ducross, and Chris Haverland worked diligently to ensure they had answered all my questions and made my car-buying experience a pleasant one. More

A very satisfactory experience Liam Pidsosny was the sales person we dealt with at Kia Richmond. We found him to be polite, patient and professional. He answered all our questions a Liam Pidsosny was the sales person we dealt with at Kia Richmond. We found him to be polite, patient and professional. He answered all our questions and didn't put any pressure on us at all. We came away with the car we purchased, feeling that we had been respected and that it had been a satisfactory experience. We also met Adam, the Sales Manager and Katherine in the finances department, both of whom were also a pleasure to deal with. We would be very happy to recommend Kia Richmond to any of our friends or relatives. Derek Le Page More

Excellent service I purchased Kia Soul last week. I went to Richmond Kia because my friend told me she owned Kia Sportage for 5 years. She is very happy with her ca I purchased Kia Soul last week. I went to Richmond Kia because my friend told me she owned Kia Sportage for 5 years. She is very happy with her car and their service. When I arrived Richmond Kia, sales person Jacob Braun welcomed me and answered my questions ; Jacob is a very nice rep. very knowledgeable on his products and not pushy. He helped me to choose the car that suited my requirements. Soul hatchback has lots cool features that I am not familiar with. Jacob was very patient to explain the features in details , my husband and I were happy with the test drive. Jacob did spend time to explain the car features in great details 2 days after I purchased Soul. He is a wonderful sales person I ever met, great thanks to Jacob’s help. Chris Haverland is very efficient and pleasant person arranged the financing for me. Thanks Chris. Margaret Kwan More

A very pleasant expience Jacob Braun was very friendly and polite. He spent a great deal of time with us and was very patient. Jacob is very knowledgeable about the Soul an Jacob Braun was very friendly and polite. He spent a great deal of time with us and was very patient. Jacob is very knowledgeable about the Soul and was very detailed about its operation. He encouraged us to come back and see him at any time if we had any questions. Dealing with Jacob was a very enjoyable experience. Thank you very much, Jacob. In addition, Brock Ducross was very pleasant to meet and deal with....all and all a good experience! Kathrine Morin was very nice to deal with and we didn't feel and pressure from her at all.....a very pleasant person! B0b Taylor More

Excellent experience Ali Khataw was a great product advisor , he really made my day ,he helped me alot and he satisfied my needs . Thank you very much Ali . Ali Khataw was a great product advisor , he really made my day ,he helped me alot and he satisfied my needs . Thank you very much Ali . More

Pleasant, non-pushy, helpful staff Our experience was most positive. Salespeople most helpful in answering questions. Made for a good experience! I would be pleased to recommend this Our experience was most positive. Salespeople most helpful in answering questions. Made for a good experience! I would be pleased to recommend this dealership to others. More

Speechless by their absolute elite customer service, I've dealt with Chris, Jacob and Alex. I don't know why anyone wouldn't buy a car with these folks, I'm freshly surprised with the level of service an I've dealt with Chris, Jacob and Alex. I don't know why anyone wouldn't buy a car with these folks, I'm freshly surprised with the level of service and what Kia as a manufacturer offers compared to all the other dealerships. I've been a customer to Porsche, BMW, Mercedez, Volvo, and Honda. This place instills genuine sales approach and flawless process to a point they took care of my lease car. This is the very type that should be benchmarked to hyped and overpriced car manufactures and dealers globally. I had a bit of initial struggle to decide whether to go with sienna at Toyota or any other comparable full sized vans/SUVs but I must say Sedona was absolutely a great purchase and I'm loving every bit of this masterpiece and the deal that's been offered. Further during the final documentation work, Chris was nice enough give me a detailed explanation on how I can even improve my credit score and Alex for wavering brokerage fee and being very open during the sales discount process. That is just a very excellent wow factor that I have not seen in any sales or service in a decade which should be practiced by other companies as well. It is a shame that high end car dealership service I would score below 5 outta 10. I'm giving these guys 10/10. At the final stage, Jacob just made another home run in servicing by taking time to give me a full tutorial on my new sedona and not rushing his way. I would also note that he was not pushy at all during the sales process. I would refer these guys no problem and trust that my referral would be appreciated. I have already to my family and chances are they will go there when it's time to buy the car. If I would be able to broadcast this message to entire Vancouver I would. These guys work hard and they need this appreciation. Thank you again. - Dan More

Friendly, great group to work with Met Chris at Vancouver Auto Show 2018. Walked in the office and greeted by Jacob last Sunday. Jacob is very friendly and helped us on all the way to r Met Chris at Vancouver Auto Show 2018. Walked in the office and greeted by Jacob last Sunday. Jacob is very friendly and helped us on all the way to reach the deal. Chris completed the financial arrangement with us. Chris is effective, knowledgeable and provided us useful information. More

Kia Stinger - Ferrari red! Wow had the real pleasure of meeting Ali Khataw last month. My girlfriend and I were car shopping for the day and as it turned out, saved the best for Wow had the real pleasure of meeting Ali Khataw last month. My girlfriend and I were car shopping for the day and as it turned out, saved the best for last. I was very interested in the new Kia Stinger and as we arrived, I saw a great looking white Stinger parked right in front of the entrance. As I was checking it out, a gentleman appeared and told me that this was actually his own vehicle and that he purchased it a few weeks ago. I apologized and said I thought was available for sale but the man was very cordial and said it was no problem because in addition to being a recent customer, he loved the car so much that he became a recent employee as well! He even told us it was his first day on the job! Lol. I was a bit incredulous, but he invited us inside and offered us coffee or water and began to guide us through the dealership, it really was his first day on the job! He introduced himself as Ali Khataw and what began was a wonderful, comfortable and totally enjoyable experience, that eventually led to his first sale, as we could not resist the "Ferrari Red" Stinger parked in the back! Lol, After the test drive and feeling the full 365 horsepower, it was a no brainer. Not to mention being designed by a former Audi designer and engineered by a former BMW M series engineer! Thanks again Ali! You are a rarity; an effective, informative salesman, but completely laid back and genuine. No gimmicks, nothing fancy, but very knowledgeable and caring. He shows that he truly cares about the customer's total experience, and is truly passionate about the KIA brand - especially the new Stinger. What an awesome ride! God Bless More

Great group to work with Thanks to Jacob and Alex who went above and beyond in assisting in my selection of a new Kia Sorento, Katherine in finance was quick and efficient. Thanks to Jacob and Alex who went above and beyond in assisting in my selection of a new Kia Sorento, Katherine in finance was quick and efficient. More