Kia On Hunt Club

Last month, I went ti Hunt Club Kia in Ottawa just to get some help in opening up my two key fobs. Well, for starters, the service desk person put them in backwards (As noted in the first repair invoice), t some help in opening up my two key fobs. Well, for starters, the service desk person put them in backwards (As noted in the first repair invoice), then their attempts to get the fobs to work in that state resulted in the alarm going off repeatedly and xxxxing up my starter. They charged $863 to fix what THEY broke. Then when I came to pick the car up, thye had left an air hose off which my engine run poorly and with unusual sounds, so I had it towed back to their shop to rectify. When I picked it up after that, the second invoice noted that the power steering module was making a funny noise. Of course, they neither fixed it, nor mentioned it to me. I got it towed again to another ship, that quoted $2K to fix the problem, which I did NOT have prior to coming to their gyp shop the first time. Dilawri, a brand of incompetents, thieves and utter moral cretins. More

Horrible service they dented my car two times I got oil change and a service change. First time they fixed it the second time I just got excuses because where the mechanic dented it this time was more mone change and a service change. First time they fixed it the second time I just got excuses because where the mechanic dented it this time was more money and a longer process so they offer me a free tire change and now I'm stuck fixing this indent for 600$. Very unprofessional and unfair the service manager is horrible. She said she would look around and still have not heard anything but I'm not surprised. More

Sales Rep Ali is a credit to this dealership. Professional, personable and did his best to make a deal but unfortunately we were too far apart. Oh yeah, a great sense of humor as well, Professional, personable and did his best to make a deal but unfortunately we were too far apart. Oh yeah, a great sense of humor as well, More

I regret purchasing from this dealership, wish I had gone somewhere else. On the first visit (with Abdul), I had agreed to a deal that I was comfortable with and fit in my budget. I made my downpayment and t somewhere else. On the first visit (with Abdul), I had agreed to a deal that I was comfortable with and fit in my budget. I made my downpayment and then met with Imad to go over the deal again. During the second meeting, Imad had made it clear that because I had a student loan, I was going to have to pay a lot more. I felt very pressured into signing a new agreement (based on what he said and the fact that I had already paid my deposit), which increased the price by over $16,000. After calculating this when I got home, I immediately reached out to schedule a meeting to renegotiate the terms. I reached out multiple times, without ever getting a response. The following week I went back in and met with Abdul and a different finance manager. Although we did end up meeting in the middle in terms of the price, I resigned a third agreement and was told my car would arrive July 11th. On July 11th I reached out, but never got a response. It took calling the dealership twice to get the salesman to respond to my message. I was then told that my car would not be ready until Monday. On Monday I reached out (again, I had to call the dealership to get them to respond to my messages) and was told that my car had actually arrived on the Monday, so now it would not be ready until the end of the week. As I am writing this, I still don't have the car, so I guess we will see when I actually end up with it. Overall, I felt very misled and ignored by the dealership, the lack of communication has been really frustrating. I'm honestly quite concerned about dealing with them in the future if there are any problems with the car. If anyone has any advice, I would love to hear it! More

Never, ever go here. They will sell to you with a smile, then screw you later if you need help. Avoid at all costs. There are plenty of other car dealer options. Spent They will sell to you with a smile, then screw you later if you need help. Avoid at all costs. There are plenty of other car dealer options. Spent 55K on a new car, purchasing "5 Star" extra warranty protection. Was told "you will not have to pay for anything if anything goes wrong." Check engine light came on in month 3 of ownership. Service department ran diagnostic, said they couldn't find anything, but it "could be bad gas" (but they do not know). Then they want me to pay them $$$ for this diagnostic. Kicker: when I drove off the lot, the light immediately came back on. I called and they want me to come in again since "they really want to help." I asked if I would be charged again if they cannot ascertain the problem and was told "if we cannot find any broken parts, we will have to charge you." Now I am stuck with a new 55K vehicle with a check engine light that I have to pay to repair. What a joke. More

So I will try to be objective. 1. I understand that the dealer does not get delivery dates from Kia Canada (which is stupid) 2. I have had wonderful experiences at other dealers 1. I understand that the dealer does not get delivery dates from Kia Canada (which is stupid) 2. I have had wonderful experiences at other dealers over the years, Hyndai, Acura, Ford, Infiniti but Kia on Hunt Club has been the worst experience I have ever had. 3. The Sales Person didn't know basic features of the trim package I wanted. 4. I was misled into signing on May 31st, being told "Next week, the latest the following Monday and you will have your car". Only to get the car a month later. 5. General Manager was also telling me that a week at the most, then once I asked about delivery dates he back-peddled on the delivery date and blantly flubbed that he had told me that there would be a delay. 6. The only reason I am giving the rating a 1 is due to the car. 7. I will be taking the car for service to a different dealer in Ottawa 8. The Dilwari Value Package I was told was required but then found out it was not; also they are vague on detail. 9. Due to my overall experience of being misled and I think strung along I will never shop from Kia On Hunt Club. 10. Use the Automobile Protection Association website to get dealer costs so you know where to negotiate from. 11. Input to the General Manager and Sales rep; talk straight and be upfront vs. being vague and outright misleading statements. More

If you want to get RIPPED OFF, this is definitely the dealership. Go in to buy a new car, come out buying a used car and your insurance won't give you full coverage. I was excited but I felt was RIPPED dealership. Go in to buy a new car, come out buying a used car and your insurance won't give you full coverage. I was excited but I felt was RIPPED OFF. More

The people are attentive, and calling the main line is promptly answered after choosing an option to speak to anyone. Estevan the sales specialist was helpful. The pricing of the pre-owned vehicle that promptly answered after choosing an option to speak to anyone. Estevan the sales specialist was helpful. The pricing of the pre-owned vehicle that my wife and I chose was spot on. The extra warranty that we purchased with the vehicle was surprisingly more than fair for a pre-owned. More

Very pleased with the customer service I received at the dealership. Right from making the appointment for some recall work and especially for the care and time with advisor Carl Sajous. dealership. Right from making the appointment for some recall work and especially for the care and time with advisor Carl Sajous. More

It was a pleasure working with Abdul and Kazem at KIA on Hunt Club. We got a new Sportage HEV and are really happy with it. Our experience with the sales team and the vehicle delivery was top notch! Thanks Hunt Club. We got a new Sportage HEV and are really happy with it. Our experience with the sales team and the vehicle delivery was top notch! Thanks for everything. More