Kia On Hunt Club

Initial contact good over the phone. Once you get there it's another story. The sales staff confuse you with sleazy tactics The whole experience is supposed to be positive buying a new Once you get there it's another story. The sales staff confuse you with sleazy tactics The whole experience is supposed to be positive buying a new car I'm interested in, not there to just waste their time. Agree on trade, price, take my preauthorization. Then get put sales agreement finalized for me to sign with an extra $500 mysteriously added to a subtotal under my lien. I question it, Chris Wazen tells me, must be an error with the software, he'll contact them the next day. I say, no. You just put it in yourself. Go back next day finalize financing. Expecting to sign a sales agreement? Guy tells me he can't print it, I don't have the VIN, I say, it's right there in the incoming stock listing. Then he says, but I don't have a stock #. (It's in the website AD) this vehicle is due to land July 6th. Needless to say, I legally haven't purchased anything, signed anything. And they are in possession of my original car ownership?? I don't believe they have any intention of following through with this agreement and some excuse will be given next Friday, why the deal can't be fulfilled. My guess, they are entertaining multiple offers, and just stringing me along as contingency. Never experienced anything as misleading as the racket these guys are running at this dealership. Could be bordering on illegal to keep my ownership with no contract. More

I a new car quote I was quoted "admin" fee of $599 and "Dilawri Value Package" or $699. I asked what the second fee was for and was told it covered things like Ubers when the car is serviced. I said I'd "Dilawri Value Package" or $699. I asked what the second fee was for and was told it covered things like Ubers when the car is serviced. I said I'd rather pay as needed. I was told the first admin fee was a Kia Admin Fee. I said are you saying that this is a fee mandated and collected by Kia, the manufacturer? I was told yes. I said I was not aware of any manufacturers collecting such fees and wasn't it just a fee charged by Dilawri? I was told no, it's a Kia Admin Fee. I rephrased the question one more time and got the same answer. This is grossly misleading as no such fees are charged by Kia More

I'm not a easy person to sell a car to or deal with, I had alot of demands, but sales rep Eric Pilon was amazing with us. He was quick to answer questions we had, he understood our budget, worked with us, had alot of demands, but sales rep Eric Pilon was amazing with us. He was quick to answer questions we had, he understood our budget, worked with us, found us a car. And his after care while going through paperwork and insurance was out of this world. Great guy to deal with I would definitely work with him again. He went above and beyond when dealing with us. Overall the experience with the store was positive, the finance person Imad was very good, he did try to upsell us on warranty but we wanted an extended warranty anyway, and he respected us on what we were willing to spend and worked with our budget. We arrived a bit late on the day we bought our car, and to finalize everything they had to stay past closing to complete everything but we were made to feel at home and comfortable. This was our first time buying a KIA and overall it was a good experience. More

Don’t even go there . They lie about problems with car . Went to buy new one and was told paint / fabric protection was all ready ordered with the vehicle that was cancele They lie about problems with car . Went to buy new one and was told paint / fabric protection was all ready ordered with the vehicle that was canceled previous. Found out from factory that they don’t send them from factory that way. They just wanted to up sell you from the beginning for $3200!!! . Brought my Kia in for 2nd opinion and was told there is no issues with gaskets or oil leaks. Will never deal with Kia again ✅ More

Customer service department doesn’t even help or respond. Naz and kazim both mislead me as a customer to make sure the sale proceeded then disregarded my concerns after the paperwork was finished. AVOID THIS Naz and kazim both mislead me as a customer to make sure the sale proceeded then disregarded my concerns after the paperwork was finished. AVOID THIS DEALERSHIP. More

We had a great experience buying our first Kia. Our sales rep Eric Pilon was professional, knowledgeable, approachable and a pleasure to work with. He understood our wants and needs and delivered. Our sales rep Eric Pilon was professional, knowledgeable, approachable and a pleasure to work with. He understood our wants and needs and delivered. The overall experience at the dealership was excellent. Our financing was handled by Kazem Rida who was very thorough and explained everything in detail which resulted in a smooth and swift transaction. Based on this first experience at Kia on Hunt Club we highly recommend this dealership and we would use their services again. Happy customers - Kris and Victor. More

I bought a used BMW for just under 36,000$ they told me it would be cleaned and waxed it was no spare tire or jack and the mechanic never put the lock for my wheel nuts back in the car was told it’s my pro it would be cleaned and waxed it was no spare tire or jack and the mechanic never put the lock for my wheel nuts back in the car was told it’s my problem nobody answers the phone and when they do you get passed around to a answering machine don’t waste your time or money go somewhere else where you will be appreciated More

Poor customer service. Fail consistently to return calls and provide any updates on status of new vehicle ordered 9 MONTHS AGO! Reneged on trade in value due to time gone b Fail consistently to return calls and provide any updates on status of new vehicle ordered 9 MONTHS AGO! Reneged on trade in value due to time gone by and mileage added to trade in. Stay away. More

Terrible customer service. The sales guy did not even speak to us when we arrived. In fact, the sales manager Tony Chalboub walked right by us and went out front to smoke! A The sales guy did not even speak to us when we arrived. In fact, the sales manager Tony Chalboub walked right by us and went out front to smoke! Absolutely terrible. When we called ahead and asked about a car, he simply responded car is priced to sell. Will never go back and would advise others not to. More

1000% recommended for women the staff are honest and don’t take advantage when it comes to repairs best Kia sales and service around honestly best customer service experience ever They told me upfront don’t take advantage when it comes to repairs best Kia sales and service around honestly best customer service experience ever They told me upfront and honest what was happening with my time and cost were better then I expected10/10 More