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Kia 417
Ottawa, ON
355 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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355 Reviews of Kia 417
June 05, 2025
Friendly Service. First dealing with staff was not bad After a week of getting the vehicle. Was promised things during the sale and they still have not come thru First dealing with staff was not bad After a week of getting the vehicle. Was promised things during the sale and they still have not come thru More
by wolfjz
Employees Worked With
Tony (Wenbo) Han
June 02, 2025
I had courteous service when I arrived. I was promised that my car would be ready within two hours and so it was. Everything was great. Thank you. I was promised that my car would be ready within two hours and so it was. Everything was great. Thank you. More
by Soul
Employees Worked With
I do not remember the names.
May 24, 2025
I've had a horrible experience involving the same front staff member twice now and am going to switch back to Orleans KIA until the 5 year warranty runs out in September of this year. The guy didn't indica staff member twice now and am going to switch back to Orleans KIA until the 5 year warranty runs out in September of this year. The guy didn't indicate the proper service for my vehicle last time, which ended up costing me extra money. On the most recent visit, he wrote down that my car takes synthetic oil when I knew that it didn't. I told him that and after a bit of back and forth he decided to check and told me that I was right and that my vehicle didn't take synthetic. Then he told me that the recall on my car would require it to be left overnight so I told him I would book that through Orleans KIA since it's closer to my house. When I called Orleans, they told me that the recall used to require an overnight but that wasn't the case anymore. The guy at KIA 417 also told me while I was paying that my breaks needed to be redone (it wasn't mentioned to me beforehand). When I asked which breaks he gave me three different answers so I asked if there was a printout that I could have so that I could take it to the Orleans location when I brought my vehicle there for the recall. The guy also didn't hand me back my keys so I ended up having to go back inside to get them. Another guy was at the front desk and he rolled his eyes when I told him that the guy forgot to give me my keys. My car doesn't run as well when I take it to KIA 417 but the Orleans location kept adding additional expenses to my service appointments to the point where it was costing me almost double the amount of the regular appointment so I switched back to 417 for financial reasons. Luckily the 5 year warranty runs out on my vehicle later this year at which point I'll be able to bring it to a non dealership location. I'm very unsatisfied with the experience that I have had at both locations but 417 has been much worse than Orleans. More
by lisa_2382
Employees Worked With
I don't know the name of the guy at the front desk that I dealt with
May 21, 2025
Excellent and friendly service! ! The Staff went out of their way to provide a quiet and comfortable spot for us to sit, since my daughter has problems with certain loud noises. ! The Staff went out of their way to provide a quiet and comfortable spot for us to sit, since my daughter has problems with certain loud noises. More
by mern
Employees Worked With
Joel Thibault
May 05, 2025
Excellent experience! Courteous and knowledgeable staff. Work done on time at the quoted price. Very accommodating and helpful! Courteous and knowledgeable staff. Work done on time at the quoted price. Very accommodating and helpful! More
by Don
Employees Worked With
Blair Cathcart-McKinnon, Shaun Sutton, Andrew Graham, Joel Thibault
