Kennedy Ford

Poor Customer Service This was the first time I had my vehicle serviced by Kennedy Ford and although Mike was fantastic to deal with and got my Edge in earlier than expecte This was the first time I had my vehicle serviced by Kennedy Ford and although Mike was fantastic to deal with and got my Edge in earlier than expected, Devon, Customer Service Manager was condescending and did not try to resolve an issue that was created as a result of their service. The original issue was fixed but I left with another issue that was not there prior to the work being completed. It was even insinuated that I may " have hit something" in the 12 hours I had the car back and not because of an unintentional error on Kennedy Ford's part. More

2017 ford focus titanium i would recommend this dealer over all experience fantastic sales guys are awesome everything was very welcoming great customer service finance o i would recommend this dealer over all experience fantastic sales guys are awesome everything was very welcoming great customer service finance officer went above and beyond thanks guys More

Poor customer service Bought an escape from Kennedy Ford. Upon inspecting the vehicle I missed a HUGE dent on the bumper.  My fault. However four days after the purchase I Bought an escape from Kennedy Ford. Upon inspecting the vehicle I missed a HUGE dent on the bumper.  My fault. However four days after the purchase I saw the dent. I sent an email to the manager and the sales rep  with photos I happened to have taken of the vehicle on the lot the day of the purchase. The pictures clearly showed the dent. The dent should have been disclosed to us. There is no way their service team missed this. If they did, then their inspection team is not experienced. The manager replied saying "vehicles are sold as equipped and if there was a dent that you wanted fixed it would have to be disclosed at the time of sale." They should have disclosed it to us. The sales rep said "the mark on the front of the Escape is simply a part of pre-owned vehicles." I replied informing him it was not a mark but a huge dent and that he should take a look at the photos. He did not reply to that email nor did he reply to a follow up email I sent. Ignoring customers' concerns and not taking responsibility for something  they should have disclosed prior to the purchase is really poor customer service. Will never go there again.  More

over and beyond! Contacting Ryan and Kevin in the used vehicle department from the USA, I was fully accommodated despite the challenges of being an out of country buye Contacting Ryan and Kevin in the used vehicle department from the USA, I was fully accommodated despite the challenges of being an out of country buyer. they exhausted all effort and satisfied me thoroughly! Kudos to them and all at Kennedy Ford. I'd buy from them again. Marvin Lutz Plattsburgh, NY More

Purchase 2018 Ford Edge The sales staff in the used car division were extremely helpful and took care of our needs. we were treated courteously and the salesman reviewed al The sales staff in the used car division were extremely helpful and took care of our needs. we were treated courteously and the salesman reviewed all the high tech options on the vehicle which was a big help. I would definitely recommend this dealer to my friends. More

Craig I felt like my husband and I were given the time to make a decision. He was knowledgeable, helpful and honest. As far as ratings go re service etc I felt like my husband and I were given the time to make a decision. He was knowledgeable, helpful and honest. As far as ratings go re service etc. other then last night purchasing a car have not had that experience yet. In 2007 I purchased a focus from Kennedy and then in 2013 I went to Oakland and I much prefer Kennedy Ford for service and customer service. More

A terrific purchase experience The sales staff were very helpful and accommodating in obtaining my new "toy" - they were there with all the questions and answers I needed to make th The sales staff were very helpful and accommodating in obtaining my new "toy" - they were there with all the questions and answers I needed to make the purchase experience pleasant and easy. Would recommend them in a heartbeat! More

Puchase of My Fist New Vehicle: Ryan/Lindon Could't ask for a better dealership to deal with, Tried dealing with my local dealership but they weren't helpful. After browsing Auto Trader I finall Could't ask for a better dealership to deal with, Tried dealing with my local dealership but they weren't helpful. After browsing Auto Trader I finally found my dream car. I emailed them for more information and Ryan contacted me right away. he was vey personal and amazing to deal with especially being 2.5hrs away. Got me the absolute best deal and saved me 20K!!! The whole experiance was AMAZING! Lindon their finance guy was absolutely a pleasure to deal with and got me everything I needed and was very thorough. Also Kevin their Sales Manager was very helpful and we were able to make a fast, speedy and easy deal. Trading in my truck was a breeze. Drove 2.5 hours just to deal with this dealership and would recommend them to anyone of my family and friends. Everything was ready for me sign and ready to go when I arrived (he even came in on his day off!) Thank you so much for the most amazing car buying experience I have ever been apart of, and thank you for getting me into my dream car I never thought I would get!! I couldn't be happier. More

Terrific sales staff member! Michael Hood is the reason for the 5 star rating. He is young,knowledgeable and very personable. It was a pleasure working with him in the purchase of Michael Hood is the reason for the 5 star rating. He is young,knowledgeable and very personable. It was a pleasure working with him in the purchase of our new vehicle. Kennedy Ford is very fortunate to have Michael on their team. More

Disappointment The management at kennedy ford is sucky, the service is terrible and after almost 3 months of trying to contact them they finally call us back but the The management at kennedy ford is sucky, the service is terrible and after almost 3 months of trying to contact them they finally call us back but the problem is still unresolved. I wouldn't recommend this place to anyone. More