Ken Shaw Toyota

Great experience I would like to take the time out to say thanks to Helder Pacheco for doing such a great job in helping me to put my wife back on the road in a Toyota I would like to take the time out to say thanks to Helder Pacheco for doing such a great job in helping me to put my wife back on the road in a Toyota Camry. He was so patience in explaining the cost, the comparison and the benefits. Helder wasn't well but that didn't hinder him from providing the best service. His commitment to help and making sure that his customer is satisfy was exceptional. This is my third experience with him and I'll be happy to recommend him to my friends and family. He leads by example with his dedication. Horace Morris More

good experience It was rutine service of changing oil and filter and I was specifically satisfied with the service provided by Teresa Milewska regarding her professio It was rutine service of changing oil and filter and I was specifically satisfied with the service provided by Teresa Milewska regarding her professionalism and making sure the job is done on time. More

Pleasant experience buying new car. Just bought myself a Corolla. This is the first time that I bought a new car and a Toyota. Will Erichsen is a great sales person, very dedicated an Just bought myself a Corolla. This is the first time that I bought a new car and a Toyota. Will Erichsen is a great sales person, very dedicated and patient, takes time to understand and answer promptly and precisely to all my questions. Thank you again for a great service. You can guarantee that I will recommend this dealership to everyone that I know. I love everything about the Toyota Corolla and love the new design. Drives really smooth and quiet. Very happy with my new car. Sergio More

"Total Top Quality." Alex Del Rio is the shizzle . The people at Ken Shaw have been nothing less than Amazing. This is a full package Dealership, from the sales to the tec Alex Del Rio is the shizzle . The people at Ken Shaw have been nothing less than Amazing. This is a full package Dealership, from the sales to the tech support and an incredible Service Centre. Thank you. More

purchase of a 2016 Rave4 Ken Shaw Toyota is a proud sponsor of Royal York Baseball League and as a member of The League and I took the opportunity to replace a 2002 vehicle wi Ken Shaw Toyota is a proud sponsor of Royal York Baseball League and as a member of The League and I took the opportunity to replace a 2002 vehicle with one that has the same if not longer longevity ! I found the purchase experience not intimidating. I got the vehicle that I wanted with the options that I needed - no hard sell on extras. More

Superb dealership. Highly recommended. I was quite impressed by the appearance of this dealership and the attitude of the staff on my first visit. I was not immediately pounced upon but was I was quite impressed by the appearance of this dealership and the attitude of the staff on my first visit. I was not immediately pounced upon but was allowed to view the models on display in peace. My intention was to purchase a new car and for that reason I had already visited two other dealerships and test driven two other vehicles, each manufactured by a competitor. How lucky I was to save the best for the last. Chris Jones, the sales representative, was extremely knowledgeable and very helpful in guiding me through differences between the models available and let me make the choice without any pressure whatsoever. How refreshing. After a comfortable test drive free from an unduly high pressure pitch, my mind was made up. I was also duly impressed at how accommodating the management was with respect to my efforts to bargain the final purchase price. An excellent vehicle at an excellent price. The best was yet to come when I experienced what I can only describe as superb after sales service. The staff were very knowledgeable and very helpful in explaining every detail of the recommended service provided. They were not afraid to describe in technical detail what was to be done and why. Having an extensive layman's experience with auto mechanics, I knew that they knew what they were doing. My last visit, and hopefully my only visit to that department, was to the collision centre. The excellence of the repairs to my vehicle were beyond description. All the parts, new OEM Toyota parts, the paint perfectly matched, the vehicle returned to me as if the damaged had never occurred. What else can you ask from a dealer. More

great people and excellence service Experience at kenshaw toyota used cars was nothing short of "superb". Anwar Kamran, my sales person, is extremly knowgeable. He helped me make choices Experience at kenshaw toyota used cars was nothing short of "superb". Anwar Kamran, my sales person, is extremly knowgeable. He helped me make choices about my car, thus saving my considerable energy as well as time.He also introduced me David Moris, used car manager and Nelson Verissimo,service manager, who were extraordinary helpful in their field. They were friendly, great and helped me get everything done of my car, most efficient way possible. I would highly recommened kenshaw toyota used cars to anyone looking for used cars. More

Recommendation I have leased vehicles from this dealership for many years. The customer service provided by John Mertens has been exceptional! Service appointments I have leased vehicles from this dealership for many years. The customer service provided by John Mertens has been exceptional! Service appointments are also positive. More

Top dealer in toronto. Happy Holidays to the staff at ken Shaw Toyota, a special Thank you and Happy Holiday to the Number #1 Sales Rep. in Toronto Eduardo (Eddie) Noveroy!! Happy Holidays to the staff at ken Shaw Toyota, a special Thank you and Happy Holiday to the Number #1 Sales Rep. in Toronto Eduardo (Eddie) Noveroy!! went in to ask a question left with a Brand New Toyota Corolla S, and I luv the car!! I had visited other Toyota dealer ships in Toronto and Orangeville a few customer service sucked and at one dealer the sales Rep and Finance personal did not know what they were doing, I stopped of at Ken Shaw met Eddie all my questions was answered and everything got approved within 30 minutes, I trade in my Car and they gave me the Max they can. After I got my car I got a VIP card in the mail that allows me to get lots of discount at other places such as Flight, restaurants, and lots more and to Top it off I just learn since I'm a VIP member I can get amazing deals on car rentals at the dealer ship itself couldn't ask for more. Eddie Keep you eyes open cause I will be sending people to you. Thanks again. More

Driven to driving customers away I don't often write reviews, but this time, they really earned it and I feel obligated to give an honest account of what has got to be the absolute wo I don't often write reviews, but this time, they really earned it and I feel obligated to give an honest account of what has got to be the absolute worst of the WORST purchasing encounters. The numerous infractions and red flags at Ken Shaw Toyota Scion were astonishing. We did our research and came prepared knowing exactly what we wanted. What we were not prepared for, was having to deal with 4 different people representing this Toyota Scion location and having to experience such appalling customer service. The original sales person we dealt with wasn't available the next day we came back so we had the unfortunate misfortune of encountering a different one that would grace us with her abrasive and disgusting condescending attitude throughout the rest of the purchasing process. Pricing was negotiated for 2 NEW cars in SPECIFIC trims and colours, but they didn't even check stock and added the "subject to availability" stamps only right before the bill of sales were signed and the deposits were taken for both cars. Lo and behold, NEITHER of the specific trims and colours were available, so they tried to sell us one in a lower trim and different colour; while offering another one that was the correct trim and colour but was a DEMO/USED car. When we asked about availability outside the GTA/in other provinces, they said "to transport them in, it would cost an additional $1000 per car". Why would you enter into a binding contract for product that you knowingly REFUSE to fulfill? They barely budged on the price of the demo (which was close to the cost we originally negotiated for it NEW) and when a relative said no, a MANAGER walked in and had the NERVE to interject "if it's just the one car on the table then we will have to ADD $200 to its cost" (despite the fact it was for a lower trim and different colour since they refused to transport in the new cars and fulfill the original purchase agreements). The sales person actually had the audacity to say "we are doing you A FAVOUR by even offering you the demo because we normally don't release demos until they hit a certain number of kilometres" - basically giving us the take it or leave it attitude. You'll know this particular sales person is getting agitated when she flares her nostrils and this happened practically every time we asked a question. She also added that she was doing us "A FAVOUR by giving us discounts on the rust proofing" when in actuality, the negligible discount was due to the fact the finance guy initially said that there were "no additional fees to bring the cars in for rust proof checks every 2 years to maintain the 10 year warranty" - when in fact, there is a fee and it was their ERROR. Speaking of the finance guy, he was a special gem as well. On the new bill of sale, he DOUBLE CHARGED me for the new license plate fee and when I pointed out the discrepancy, he SLAMMED his pen on the table in an outburst of frustration because he had to re-do it before I would sign - 2 other family members witnessed both his deplorable conduct and this sales person's attitude. I had a companion with me the day I went to pick up the vehicle who witnessed the exchange when I asked to take the car for a quick lap around the neighbourhood - her response: "YOU CAN'T DRIVE THE CAR. UNTIL YOU GIVE ME THE CERTIFIED CHEQUE, YOU DON'T OWN THE CAR!" Absolutely unbelievable!! Only an inexperienced, disrespectful "professional" would give this type of response. So to conclude; yes, as their slogan states: they're "family run, customer driven" alright. More like driven to DRIVING CUSTOMERS AWAY. It's a sick joke that a manager had chances to right what transpired but didn't and instead went out of his way to add to the negative experience. That said, I've been doing this dealer "A FAVOUR" by telling anyone with ears how HORRIBLE my experience with this dealership was. (I should also add that some of these people are currently in the market for new vehicles as well). So, if you're looking for shady business practices and abrasive, combative, disrespectful customer service, this place is for you. Had there been such a thorough review of this place beforehand, I would've avoided it like the plague. Anyone reading this review would be doing themselves "A FAVOUR" by taking their business elsewhere. More