Kelowna Hyundai

Recall. Appointment for 11:15. Car in at 11:00. Was going to wait but advised they are behind. Shuttle home. Then called car was ready and washed around 2:30 Appointment for 11:15. Car in at 11:00. Was going to wait but advised they are behind. Shuttle home. Then called car was ready and washed around 2:30. Shuttle pick up. Service advisor gave note to fill out how good service was Said fill out 10 Why? Then said car not washed. Will take another 30 minutes Said get my car Have to go Left at 3:30 Missed an appointment terrible service. Wrote Hyundai head office Told me someone will call me Never received a call More

What’s the point of appointments if you book more than you can handle. 6 hours for a tire and oil change. Was told 3 hours at the beginning but took 6 hours. I won’t be back, not even for the free oil cha you can handle. 6 hours for a tire and oil change. Was told 3 hours at the beginning but took 6 hours. I won’t be back, not even for the free oil changes I was promised when I bought my car. Which they tried to charge me for. Still waiting for the rubber mats that came with my car over a year ago. More

***Read the low-star ratings before purchasing from this dealership!! I never leave bad reviews, but this experience has been so frustrating that I hope to save someone else the headache. Nobody returns dealership!! I never leave bad reviews, but this experience has been so frustrating that I hope to save someone else the headache. Nobody returns phone calls - EVEN the sales manager. All you get are excuses and shallow apologies. Purchased a used vehicle with a scrape that the dealership told us would be about $600 to fix. The ACTUAL number from a body shop is $1500 (after 3 WEEKS of leaving messages to get the body shop number from the salesman for a “preferred rate”). We would not have purchased the car if we knew the real number. PLUS it took a week to get our deposit back after calling multiple times. Once we’d put money down it’s been EXTREMELY difficult to get anyone to call us back. Horrible customer service. I felt like we'd been duped into buying a car that had a hidden expense that we were misled to believe would be much lower. So much about the whole interaction was fishy, I regret dealing with this company at all. Wish I could give them the car and get my money back. Feels like they said anything just to make the sale and then once they had our money they did not care about anything after that. I will never deal with Kelowna Hyundai again. And I will discourage anyone I know from going there. More

Terrible dealership! They are all about money and try to put hidden warranties and life insurance into the sale without telling you! They are all about money and try to put hidden warranties and life insurance into the sale without telling you! More

Called for update on my vehicle and was told someone picked it up yesterday. When I asked who the drive through rep named Kevin said the owner did. I am the owner. After hanging up and calling back and picked it up yesterday. When I asked who the drive through rep named Kevin said the owner did. I am the owner. After hanging up and calling back and being placed on hold I finally got answered by a different department and the lady was able to help me. Don’t waste any money buying there as they can’t help you afterward with anything. Either your engine is seized your car is gone or you don’t get a simple call back. most disorganized and uncaring place. Save your time and money. Stay away they are not the same as they used to be More

Absolutely the worst service I’ve ever had anywhere. From the service manager , to the fixed operations manger to the general manager. Will never spend another dollar here. From the service manager , to the fixed operations manger to the general manager. Will never spend another dollar here. More

Horrible experience in the service drive thru. All the staff including the manager are new with next to no knowledge of maintenance, mechanical functions or even their own in house systems. Took 2 All the staff including the manager are new with next to no knowledge of maintenance, mechanical functions or even their own in house systems. Took 25 mins to get inside for our appointment the manager was too busy to talk with us and it took 7 hours to get our oil changed during our appointment we booked 3 weeks in advance. Steer clear of this shop at all costs. More