Kelowna Hyundai

My Father took his 2010 Hyd Genisis to get a timing belt changed, they failed to tell him it has a timing chain but that did not stop them from wanting to change it, as per their recommendation Absolute cro changed, they failed to tell him it has a timing chain but that did not stop them from wanting to change it, as per their recommendation Absolute crocks here, try any other dealer NOT this place. They will take your hard earned money EVEN when it is NOT needed. More

Hyundia Canada and this dealership are useless lost a $12,000 claim by Kelowna Hyundai incompetence $12,000 claim by Kelowna Hyundai incompetence More

Traded in my vehicle and they ended up taking 2 extra payments for a vehicle I no longer owned. 1 month later I got back 1 payment, not 2, and it wasn’t even the full amount! Do not recommend even steppi payments for a vehicle I no longer owned. 1 month later I got back 1 payment, not 2, and it wasn’t even the full amount! Do not recommend even stepping through their doors… go anywhere else unless you want to lose your money! More

This visit made up for the last experience I had. Ankit Mehrotra. Excellent, personable, friendly Ankit Mehrotra. Excellent, personable, friendly More

Be very careful at this Hyundai dealership. They tried to switch the car they said I was buying with a different car & then got real upset when i called them on it & threatened me. I'm old but They tried to switch the car they said I was buying with a different car & then got real upset when i called them on it & threatened me. I'm old but not senile & pushed back. It was the most terrible experience I've had with buying anything. Be be very careful with these people. I felt pysically threatened when I refused to sign the paperwork when i saw the car they said I picked. Be very careful or just go to another dealer. I went to orchard Ford & bought a car from them & told me story. They were not surprised. This happened some years ago. But seeing many other bad reviews reminded me of it. Avoid them. they're preditory. More

My experience with Kelowna Hyundai was extremely disappointing and misleading. Significant charges were added to my contract without explanation or informed consent. These included: • Drive Car disappointing and misleading. Significant charges were added to my contract without explanation or informed consent. These included: • Drive Care Program: $2,799.00 • Freight / D and D: $1,925.00 • 3M Protection: $2,999.00 • Diamond Fusion Coating: $999.00 • Environmental Protection Package: $3,349.00 • First Canadian Autoguard Warranty: $2,999.00 • Tire & Rim 1 Year Warranty: $699.00 Total: $15,769.00 CAD before tax None of these charges were explained during signing, and I was never given official documents from Hyundai Canada confirming I requested or accepted them. I didn’t even receive a copy of the sales contract until after multiple visits and repeated pressure. I dealt directly with Brent Hartle (Finance Manager) and Sam Ghessesow (General Manager), and the interaction was filled with evasion, psychological pressure, and a clear lack of transparency. I was made to feel like I was the problem, instead of being treated like a customer with rights. Even after I surrendered the vehicle due to financial strain, I’m still being held responsible for the full loan—including these hidden charges. When I raised my concerns, I received a thinly veiled threat from the dealership: “We would appreciate you immediately stopping slanderous remarks.” This is not slander. This is the truth of my experience, and I urge others to think twice before trusting this dealership More

I had a great experience with Kelowna Hyundai. I am from Chilliwack and my car broke down just outside Merritt on my way from Kelowna. Once it was towed to Kelowna, Tyler Berkers took great care o I am from Chilliwack and my car broke down just outside Merritt on my way from Kelowna. Once it was towed to Kelowna, Tyler Berkers took great care of me. He ensured to keep me in the loop of my required repairs, estimated times for parts and then again for service. He also ensured that I got a loaner vehicle to enable me to minimize the work days I missed. Justin White provided me a brand new Tuscon and I was able to use it for a few days to get back to Chilliwack for work. My wife and I have bought from other Hyundai stores with not the best experience but we agreed that our next purchase will be from the Kelowna dealership. Thanks for making my car breakdown experience way less painful guys! Keep up the great work! Tony More

My wife and I want to send a big thanks to Jacob Proulx! We had a malfunction with our Kona EV not being able to charge and pulled into the dealership just after closing time, with only a little charge left We had a malfunction with our Kona EV not being able to charge and pulled into the dealership just after closing time, with only a little charge left.. Somehow Jacob was able to get us recharged by using the rapid charger at the dealership. After this we were able to get back to our home in Vancouver. We really appreciated the fact that Jacob stayed after hours to help us out! More

Scummiest xxxx of dealerships. Predatory and dishonest! Bullies and liars! DO NOT SHOP HERE!!! Im spreading the word and reporting to every review site and social media site I can Predatory and dishonest! Bullies and liars! DO NOT SHOP HERE!!! Im spreading the word and reporting to every review site and social media site I can. Again DO NOT SHOP HERE! More

I had a great experience buying a "new to me" Kona with sales consultant Jacob Proulx supported by sales manager Clayton Andres. I was coming from out of town and Jacob immediately sent a comprehensive vid sales consultant Jacob Proulx supported by sales manager Clayton Andres. I was coming from out of town and Jacob immediately sent a comprehensive video of the car showing its positives and a couple of small dings on the paint so I didn't waste my time coming to see a car I really wasn't interested in. Jacob was friendly and helpful through the whole process without any pressure to make a deal. I have the power to choose where I spend my money and I look to spend it with companies that show real implementation of diversity, equity, and inclusion throughout all levels of their workforce. As a human being and a woman, I really appreciated walking into this dealership and seeing racial and gender diversity that truly reflects our multi-cultural society. More