Kelowna Hyundai

The service department is, in my opinion, a bunch of fraudsters. As with many hyundais, my car was drinking oil at a ridiculous rate. I was told that Hyundai was warrantying these defective engines, so fraudsters. As with many hyundais, my car was drinking oil at a ridiculous rate. I was told that Hyundai was warrantying these defective engines, so went to the dealership (the only reason I would ever go to the service department of a dealership) to inquire. They told me to go through the process of oil consumtion testing, going back there every 1000km for 6000km, which I did. It proved it consumed too much oil. Then they said they had to do a "boroscope" to check the cylinder walls for scoring. They said it would cost $200, but that would be paid back if it failed the test because it would be covered under the warranty. It failed the test. Then they said that they'd take pictures (another $200, nonrefundable) of it for the report to Hyundai or I could prove I'd had oil changes done regularly. Given that it had been 5 or 6 years of ownership, going to multiple different garages for oil changes, I opted just for the photos. A couple days later I get the call that the warranty was declined. Apparently cylinder wall scoring is not a criterion they consider for this particular engine's warranty... it's only "bearing rod clearance" that is a consideration, and they could tell my car didn't have that problem because they'd hear it knocking... no diagnostic time needed for that; apparently it's quite obvious. It certainly wasn't noted in the diagnostic report I received. I told them then that I expected my $200 boroscope fee and the $200 photo fee refunded, as apparently that was completely irrelevant to the warranty claim, which was my one and only objective that I stated clearly at the outset. Nope.. no refunds. I posted this story to Facebook, and within a day or two the service manager contacted me wanting to review the case. Long story short, he told me from the photos it appeared my oil hadn't been changed regularly, and that was possibly the reason the walls were scored, so that's why Hyundai wasn't going to cover it. I then went around to the shops that I'd gone to for oil changes and gathered the record. It turns out I'd had my oil changed regularly at less than the 6000km interval they suggest... usually around 5400km. The funny thing about that was that EVERY ONE of the shops, when I asked for my service record asked "Oh, is this for a Hyundai or Kia?"... followed up by "you're the 3rd guy this week" or "you're the 2nd guy today". Clearly I'm not the only one getting the run-around here with these garbage engines! I sent in my oil change record for review, and about a week later I got the response that despite this regular maintenance being proven, Hyundai still wan't considering replacing the engine under warranty. Again, I requested that the irrelevant, useless boroscope of the cylinder walls and the associated photo fees be refunded, as obviously the result of them played no role in whether my engine was eligible for warranty. They should have known that. In fact, I wonder if they did... I wonder if they saw this as an opportunity to soak me for $400+. However, the service manager told me they had done nothing wrong, and that I would not be getting a refund. In any case, I won't be fooled again. Never will I go to this place again, and never will I purchase another Hyundai or Kia. Too bad really, because other than defective engines they're decent vehicles. If I'd been treated properly and not defrauded, I might have been back one day, but for the sake of $400 they've lost a customer permanently and unequivocally. More

I bought car in 2017. . at the time of buying they convinced me to buy extended warranty for 2500$ they said I will get 2000$ back if iam not using it. So it’s been 7 years . at the time of buying they convinced me to buy extended warranty for 2500$ they said I will get 2000$ back if iam not using it. So it’s been 7 years and I didn’t use it. So when I call the office regarding that they are not getting me to the finance department and always says they are but and will call back. I’ve been calling continuously for 3 days but I’ve been always told the same answer. While buying car they have all the time but not they are escaping. I feel very cheated. More

Thanks Nathan, Mike, Brent and Nick. Very helpful and informed about their product. No hard sell technics used on me. It was actually like dealing with friends not salesmen. I walked in Very helpful and informed about their product. No hard sell technics used on me. It was actually like dealing with friends not salesmen. I walked in expecting to be disappointed and 2 hours later drove a beautiful 2016 Tucson home. Great people and a great product equals SUCCESS for all involved. More

Preditory sales practices Scam services Lies about your interest charges 3.5% anualy on your amount owing not total like discussed and smiled apown your interest charges 3.5% anualy on your amount owing not total like discussed and smiled apown More

My wife & I purchased a 2017 Santa Fe SUV today. The entire process of purchasing it was incredibly easy due to our sales representative, Darren Torkos. Darren was super patient with us as we coul The entire process of purchasing it was incredibly easy due to our sales representative, Darren Torkos. Darren was super patient with us as we could not decide what vehicle we wanted. At all times, he was professional, knowledgeable, friendly and totally respected our aims and conditions in buying a vehicle. In addition, we met with Mike Ister the Sales Manager on several occasions. He was a joy to talk to and did everything in his power to strike a deal on the Santa Fe we finally settled on. The teamwork of all the staff that we met was refreshing and much appreciated. Hats off to Darren, Mike and the other personnel that made our purchase so pleasant and actually fun. Ken & Wendy More

I make a huge mistake dealing with with Kelowna hundyi. they did not go through the fiancé contract contract with my wife and I. Put an extra $2300 hundred collar on it.did not notice until I got home. Make they did not go through the fiancé contract contract with my wife and I. Put an extra $2300 hundred collar on it.did not notice until I got home. Make sure you get a copy of your original offer. To 7 weeks to get a refund. I would suggest finding a dealer that is not in the Kot Auto group More

Dealerships get a bad rap when in fact, it's much safer than private deals. Especially if you find a sales consultant like Bo Lammers - knowledgeable, efficient and a sense of humour! A great combination than private deals. Especially if you find a sales consultant like Bo Lammers - knowledgeable, efficient and a sense of humour! A great combination for an important purchase like a reliable vehicle. More

Had such a great experience with Jess when purchasing our new-to-us 2018 Mazda CX-9. I have anxiety about car shopping in general but Jess, Alex, and Selena all made the experience a seamless and pleasa new-to-us 2018 Mazda CX-9. I have anxiety about car shopping in general but Jess, Alex, and Selena all made the experience a seamless and pleasant one! I’m really happy with my new vehicle and would definitely buy from Go Auto again. Thanks Jess and crew. Michelle More

Had a really nice experience here, everyone was willing to help out with my questions, and it's one of the first places I've been that I haven't been made to feel dumb for not knowing the process - kind an to help out with my questions, and it's one of the first places I've been that I haven't been made to feel dumb for not knowing the process - kind and accommodating with walking me through everything. I'll definitely be back for my next car someday. More

I’ve had a very negative experience with this dealership, since purchasing my car less than 2 months ago. The sales manager has been superficial, at best; condescending when dealing with my questions and con since purchasing my car less than 2 months ago. The sales manager has been superficial, at best; condescending when dealing with my questions and concerns. The sales associates were very unprofessional, while we waited for the completion of the sale. They sold the car, saying it had full inspection, yet an interior light was burnt out and both key fobs had low batteries and they did not disclose a giant deep scratch along the driver’s side. Less than 2 months from purchasing the car, the Charging System Malfunction indicator came on my car, requiring me to tow my car back to go auto , due to a broken drive belt. I contacted the Sales Manager re: same and my concerns. I was informed I had warranty, but that I’d have to pay a “$200 deductible”. When I brought up that perhaps that should be waived, if Go Auto wanted to back up its products. I felt that the response from him was highly condescending. Unwilling to back up the product they had just sold to me. The service department has been the only positive in my experience with Go Auto. I HIGHLY recommend going anywhere else to purchase a car. Go Auto fell well below expectations, both in professionalism and accountability. More