Kelowna BMW

Poor quality work Have had several dealings with this place and am now convinced we need to go elsewhere for service. They don't care about their customers, Not up Have had several dealings with this place and am now convinced we need to go elsewhere for service. They don't care about their customers, Not up to BMW standards. Based on this, I'd never buy from them. More

MY next car is with Lawrence AGAIN I first went to Mercedes- Benz in Kelowna and BMW after. We couldn't decide on whether we go for Benz or BMW until we met Lawrence. He was so welcomed I first went to Mercedes- Benz in Kelowna and BMW after. We couldn't decide on whether we go for Benz or BMW until we met Lawrence. He was so welcomed and did not hesitated to answer on any of our questions. He was super-friendly and had lots of knowledge on BMW, made us falling in love in BMW. We decided on BMW mostly because of him and made us amazing deal. He was super chill that I wasn't afraid to ask any dumb question or to clear few things up. The process of purchasing was smoother than any before. Thank you Thank you Thank you and Thank you BMW for hired this amazing person. More

Sold Car unserviced- Brutal Customer Service I can’t even begin to discribe how bad this dealer is not only in sales of vehicles but the customer service is brutal and so unprofessional!!! I was I can’t even begin to discribe how bad this dealer is not only in sales of vehicles but the customer service is brutal and so unprofessional!!! I was sold a vehicle 3 month ago , first 2 hrs of leaving lot I started experiencing issues with the computer system - lights blinking - doors buzzing - seat belt sound none stop when seatbelt was on - notifications of doors being opened when they were all closed etc I immediately called the dealer and was given nothing but bad service and pretty much told get it to a dealer ASAP hopefully you make it to your destination , WOW why thank you just spent 30,000 and that’s what I get ...... I’ve caller this dealer numerous times about this car and they never return calls including management!!! I recently found out this car was never EVER SERVICED under their ownership prior to selling it to me ! they got it in JUNE !!! Never did check or oil change nothing and SOLD IT TO me like that it took me till I decided to take it in to call and find out that the dealer didn’t do anything to this car so Who knows how long it been since it was done So once again requested To speak to management and still no calls back ?? still waiting it’s been over 2 weeks !!!! Nothing but issues with them ! WILL NEVER BUY VECHICLE OR RECOMMEND THIS DEALER EVER !!!! More

Mislead on purchase. Bought a used BMW off the lot and was not made aware of faulty aftermarket performance products the car had installed. When discovered by another BMW Bought a used BMW off the lot and was not made aware of faulty aftermarket performance products the car had installed. When discovered by another BMW dealer my full warranty was flagged and BMW Kelowna GM refused to fix the car claiming that because they didn't know the car had aftermarket products on it when they sold it, it clears them of any responsibility. More

Excellent service Josh was the salesperson we dealt with when my wife and I leased a BMW last week, and he was excellent. He was knowledgeable, friendly, and provided u Josh was the salesperson we dealt with when my wife and I leased a BMW last week, and he was excellent. He was knowledgeable, friendly, and provided us with a no-pressure environment in which to make our choice. We felt we had plenty of time to test drive vehicles, and Josh answered all of our questions. This was the most positive car shopping experience we have ever had. Thanks, Josh. More

Thank you Gustavo! Gustavo was the sales person who looked after our first BMW purchase. He was very helpful without being pushy as some people in car sales can be. He Gustavo was the sales person who looked after our first BMW purchase. He was very helpful without being pushy as some people in car sales can be. He provided the information we asked for and went out of his way to assist us. Gustavo was friendly and helpful without making us feel pressured which led to a great purchase experience. Highly recommend Gustavo to anyone wanting to purchase a BMW! More

Experience and knowledge matters It’s welcoming when you have a pleasant conversation with knowledgeable people on such items as quality versus price. We spent some time with Joshua It’s welcoming when you have a pleasant conversation with knowledgeable people on such items as quality versus price. We spent some time with Joshua Meier at BMW Kelowna trying to make up our minds on what our next vehicle would be. It’s easy to look up information on the web yet hard to relate that info onto a pricey purchase. Joshua gave us his outlook as to what they offered on the X5 compared to other possible comparable options elsewhere. We are looking at what was discussed and are still making up our minds as to what our next vehicle brand will be. He was informative and not pushy leaving us the opportunity to continue doing our homework and offering us detailed thoughts to look around and feel free to phone him with any questions we may have. Time will tell where this will lead yet this young man was gracious and his knowledge was detailed without feeling overwhelming. Thank you Joshua Meier you deserve this review for the patience you showed us. More

Misleading sales team I went to buy back my Calgary leased BMW at Kelowna showroom in July. Over all experience with the sales manager was highly unsatisfactory. Worst pa I went to buy back my Calgary leased BMW at Kelowna showroom in July. Over all experience with the sales manager was highly unsatisfactory. Worst part was, he used Calgary license plate frame which covered the 'registration year' sticker. On inquiring his response was BC cops will not object. But I was pulled a side by a cope. It is highly disappointing to see them misleading to save $4 worth of frame while we buy $50K worth of vehicle. More

BMW X5 Although the X5 was a great car, we had a bit of a lemon. However, we were able to work towards a resolution with Kelowna BMW. Although the X5 was a great car, we had a bit of a lemon. However, we were able to work towards a resolution with Kelowna BMW. More

Good customer service experience We recently purchased a BMW station wagon and were extremely happy with dealing with Morgan. He got us a good deal and extras included with the purch We recently purchased a BMW station wagon and were extremely happy with dealing with Morgan. He got us a good deal and extras included with the purchase. Definitely went that extra mile especially when it came to getting the tiny dome on windows. Definitely reccomend this dealership. More