John Bear Chevrolet Pontiac Buick GMC

very poor customer service. .. made a appointment to come look at a vehicle which cost me time and money only to have the sales people inform me the vehicle was sold... i get the .. made a appointment to come look at a vehicle which cost me time and money only to have the sales people inform me the vehicle was sold... i get the being sold but the least they could have done was let me know not to bother driving to New Hamburg and taking time off work for nothing. More

These people are crooks, bought a 30 thousand dollar “GM certified” Cadillac only to find after the first oil change, at 3,000K my mechanic advised me that the engine had serious damage and had to be rebuil certified” Cadillac only to find after the first oil change, at 3,000K my mechanic advised me that the engine had serious damage and had to be rebuilt when I asked why I didn’t hear the knock after purchase, he drained 2litres of fresh oil and replaced it with Lucas oil stabilizer the rod could not be heard. He stated it is a common practice shady car dealers do to unload a bad vehicle on unsuspecting customers. I decided to replace the engine and keep the vehicle because I could not in conscious sell it to and unsuspecting customer. Now John Bear GM will have nothing to do with me. I will be taking this much further. Just thought people should be made aware of these “salesmen and women More

Seasonal vehicle maintenance The staff is very nice and accommodating. They gave my wife and I a ride home, while the vehicle was being serviced. They also called us promptly afte The staff is very nice and accommodating. They gave my wife and I a ride home, while the vehicle was being serviced. They also called us promptly after our vehicle was ready and arranged for return travel back to the dealership. More

Zero Customer Service! This dealership is great until you purchase the vehicle. They NEVER return calls and insinuate that you are a liar when you have an issue. I would sav This dealership is great until you purchase the vehicle. They NEVER return calls and insinuate that you are a liar when you have an issue. I would save yourself the headache and go somewhere else! Worst experience ever!! More

Have never left JohnBear disatisfied. Purchased out Terrain 2 years ago. Though there have been some issues with part failures ( GM electronic issues, not dealer issues ), we always have h Purchased out Terrain 2 years ago. Though there have been some issues with part failures ( GM electronic issues, not dealer issues ), we always have had friendly, thorough and detailed service, and a "know you when you come in the door" presentation. Some responses to inquiries ,that I've regarded as a bit vague, have always resulted in much more detailed and knowledgeable responses, and have been known to invite me to talk with the mechanic ( Are they still called that?) for complete input. Never a confrontational experience, and always a satisfaction follow-up. Obviously every repair shop will try to emulate this service, and I know one that does a good job, but on a newer vehicle, I prefer to keep it all OEM parts and maintenance. The G.M. tech's are trained to know your vehicle inside and out. I work in a primarily automotive precision tool and die plant. I have stopped buying aftermarket parts. There are reasons that OEM pats are more expensive, and on a vehicle with a lot of life left in it, they ARE a good investment. I checked only three stars on the price rating below, because if we checked 5 stars, GM wouldn't try to keep prices competitive. Is one dealership any different than another? I say yes. Each has subtle differences. We keep coming back to John Bear in New Hamburg for those subtle differences. It's not the closest for us by far. It's the best in our opinion. Ron Crocker More

...excellent service as always!! Since purchasing my vehicle two years ago, I have had nothing but excellent service from John Bear New Hamburg. Whether it be a handling a GM recall, Since purchasing my vehicle two years ago, I have had nothing but excellent service from John Bear New Hamburg. Whether it be a handling a GM recall, an oil change or just a clean up service on the vehicle. Many thanks to all who do what they do to make my experience a great one! Thanks! More

Great Service Dept Had a noise that was difficult to diagnose. Technicians and people at service desk took time to listen to all the explanations and took several road t Had a noise that was difficult to diagnose. Technicians and people at service desk took time to listen to all the explanations and took several road tests to try to figure out. It was an intermittent and weather dependent noise so it was challenging and took a few visits More

professional, helpful and friendly we are always impressed and satisfied with the service provided at John Bear "New Hamburg" we will continue to have all our vehicle services done by we are always impressed and satisfied with the service provided at John Bear "New Hamburg" we will continue to have all our vehicle services done by them and would most certainly recommend them for their professionalism and service excellence. More

Very happy and satisfied customer This will be my 3rd purchase through John bear New Hamburg and again I was NOT disappointed! My salesman Doug Bennett was just as patient, understandi This will be my 3rd purchase through John bear New Hamburg and again I was NOT disappointed! My salesman Doug Bennett was just as patient, understanding and knowledgeable as ever! Fantastic job and made my purchase as easy as 1,2,3! I got everything I wanted and more, without feeling pressured or taken advantage of! I walked through the whole process with my eyes open and aware of every detail about the vehicle and financing! Thank you Doug Bennett! More

G.M. standing up and admitting there responsibility to cover After the Check Engine light came on I went to my dealer John Bear in New Hamburg on a Tuesday afternoon. They checked the car and determined that maj After the Check Engine light came on I went to my dealer John Bear in New Hamburg on a Tuesday afternoon. They checked the car and determined that major components of the 2.0L . engine needed a lot of replaced parts. I needed the car on Thursday. They gave me a shuttle ride home and then on Wednesday at 4:30 p.m. they sent a shuttle driver to pick me up to get the car. I was very impressed with the speed of the repair and especially relieved that G.M. agreed to cover ALL THE COSTS!! I am a long time G.M. customer since 1966 and will continue as long as G.M. stands behind their products and continually improve their quality so that these issues don't happen again. Ivan Winger New Hamburg,Ontario More