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Jim Pattison Toyota Victoria
Victoria, BC
293 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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293 Reviews of Jim Pattison Toyota Victoria
January 08, 2018
Noisy Lazy Toyota Sienna 2017 making noise from day 7 I bought a Toyota Sienna 2017 in October. We still pay for it as it is under a leasing. When I got the car it had already 240 km. happy with my new ca I bought a Toyota Sienna 2017 in October. We still pay for it as it is under a leasing. When I got the car it had already 240 km. happy with my new car I didn't pay attention to that and some other things. 7 days after getting the car, with the first cold weather of the year (Victoria, this means under 10 celcius degrees) I hear a noise coming from the rear right wheel. It is like a piece touching something, as it sounds with every turn of the wheel. At the beginning it was not to loud and just for 5 to 10 turns. As the weather becomes cooler and wet this is the day January 8th when it makes a louder noise for up to 40 times. I have brought the car to Toyota Service 5 times and they say that it is not a safety concern. The car works so no further actions to be taken. When you get a new car you don't expect that from anybody, but from Toyota even less, until now. It is extremely annoying to see your neighbors and coworkers looking at you as you leave from the place you are. Or giving the same explanation to anyone you bring into your car: "Toyota says that this disturbing noise is normal due to weather conditions". I think that the situation gives them a good idea of what Toyota is able to do. To make it less stressful I call my car the "Noisy Lazy Toyota", trying to pronounce it with kind of Japanese accent. Lean Manufacturing in Toyota, but nothing similar with the quality ensuring. Good luck and I don't recommend this service. More
by Xavier F
Employees Worked With
Eric Wilkinson
January 05, 2018
Excellent Experience, with a Great Team We were looking to buy Toyota 2018 RAV4 Hybrid and visited Toyota Victoria, met Reynaldo & later Jay, who offered their excellent services. Guesst Wha We were looking to buy Toyota 2018 RAV4 Hybrid and visited Toyota Victoria, met Reynaldo & later Jay, who offered their excellent services. Guesst What? we bought it !!!! Thank you Reynaldo & Jay for your info & help on the product, we were compelled to by it... We would also like to thank Steve Muller, Sales manager & Murray Donais, Finance manager for their help to complete the deal. Nancy & Ayaz More
by Hybrid Limited
Employees Worked With
Steve Muller, Sales Manager and Murray Donais, Finance Manger also helped us to get this deal done., Reynaldo Cabalu, Jay Dick
January 01, 2018
Buying and servicing car I bought five-year old KIA Sedona; liked that there was no pressure and wide range of vehicles to choose. In brief, staff is very friendly and helpfu I bought five-year old KIA Sedona; liked that there was no pressure and wide range of vehicles to choose. In brief, staff is very friendly and helpful, Greg showed me detailed history of the vehicle I chose and was patient while I was roaming between different cars trying to make a choice. In addition, my van was cleaned and washed while I was waiting for docs. After 15k on this vehicle, I came for a small service, one of the pulley began making noise. And once again, I was happy with the way of how people conduct business here. I do not think there is a better dealership in Victoria. More
by Cat
Employees Worked With
Greg Charbonneau
December 22, 2017
Excellent Service of Reynaldo Cabalu Dealing with Reynaldo was a great experienced. He was very approachable, friendly, and he was easy to get along with. Big thanks to Reynaldo everytime Dealing with Reynaldo was a great experienced. He was very approachable, friendly, and he was easy to get along with. Big thanks to Reynaldo everytime I need help about my new car he is always willing to help and assisted me,I would definitely buy another car from Reynaldo in the future! and I would HIGHLY recommend Reynaldo to ANYONE looking for a car. More
by joseph
Employees Worked With
Reynaldo Cabalu
December 04, 2017
Excellent personalized service Purchased a Toyota Rav 4 2015. Reynaldo was the sales person who showed me the cars and provided intelligent details about the car. He provided an exc Purchased a Toyota Rav 4 2015. Reynaldo was the sales person who showed me the cars and provided intelligent details about the car. He provided an excellent personalized service to me and my wife. He took care of us without pressurizing to make a choice and leaving all the options to us. He took us for a test drive and showed us all the features. On the day of the purchase he took some nice pictures of me and my wife besides the car. He had the car all cleaned , nice and tidy. He gave us some Toyota gifts that were available at that time. He paired our mobile phones with the car's system. After the sales he phoned us to ask about anything else we need help or service we need. to this date we take pleasure and drop by often to pay him a visit and he always treats us well and take good care of us as the very first day. During the year he checks on us asking for feedback on the car and if we need any kind of service. He is the person for us that really projects the brand image of Toyota and if we stick to Toyota in future it will be only because of him. The Toyota brand car is in itself very reliable one but the person behind the sales, somebody like Reynaldo, makes the deal possible and motivates the customer stick with the brand. More
by Sanjeeve Seeburn
Employees Worked With
Reynaldo Cabalu
December 02, 2017
Options open Jefferson looked after us very well. We examined various payment options before deciding on the lease-to-own. He was available to us even from home on Jefferson looked after us very well. We examined various payment options before deciding on the lease-to-own. He was available to us even from home on his days off and we never felt pressured to accept a particular vehicle. His explanation of contract items and service schedules was clear and honest. We are very satisfied. More
by Qwerty
Employees Worked With
Marcel Ayotte , Jefferson De Jesus
November 28, 2017
Purchased a 2015 Toyota tacoma with Mo Rabii From the beginning of our contact with Mo to the final hand shake and walking out the door with the keys to the Tacoma we trusted Mo's opinions and ad From the beginning of our contact with Mo to the final hand shake and walking out the door with the keys to the Tacoma we trusted Mo's opinions and advise. We appreciated the ease in going through the whole process from test driving a couple of choices in vehicles, the negotiation of our trade in, and the usual paperwork involved. Mo also was kind enough to come in to work on his day off to complete the deal as we could only make it to Victoria on that specific day. Thanks so much More
by Sandra
Employees Worked With
Mo Rabii
November 20, 2017
Excellent service -2018 Corrolla SE-Jefferson De Jesus Honesty,Integrity,Respect,Exceptional Customer service are the words come to my mind your excellent service and Professionalism Very Satisfied and h Honesty,Integrity,Respect,Exceptional Customer service are the words come to my mind your excellent service and Professionalism Very Satisfied and happy Customer😃👍 THANK YOU More
by tina26
Employees Worked With
Jefferson De Jesus
November 17, 2017
Excellent Service It was really great customer experienced i had when i lease my toyota corolla xse, from the customer service desk, to the very Accomodating and knowle It was really great customer experienced i had when i lease my toyota corolla xse, from the customer service desk, to the very Accomodating and knowledgable sale associate (Ray Cabalu), thru that experienced i actually refered my friend to get his car from toyota with the help of Rey and he now also driving his car, and more referals to come. And Rey is always here for us everytime we have questions or need something for our cars,. Happy selling to you guys! More
by JonAthan
Employees Worked With
Reynaldo Cabalu
November 11, 2017
Great experience with Philip chen I went into Toyota victoria location on the weekend and had a great experience with Philip Chen the salesman there. He was really helpful and knowledg I went into Toyota victoria location on the weekend and had a great experience with Philip Chen the salesman there. He was really helpful and knowledgeable on the Corolla that I was looking at purchasing. He made the process easy and quick, would highly recommend going to see Philip Chen if your looking for a used or new vehicle. More
by Chris1
Employees Worked With
Philip Chen
