Jim Pattison Toyota Victoria

uh oh ***LONG BUT WORTH THE READ*** I'm don't normally make a stink on social media but I'm not getting anywhere with these guys! Recently I financed a ***LONG BUT WORTH THE READ*** I'm don't normally make a stink on social media but I'm not getting anywhere with these guys! Recently I financed a jeep for the first time from Jim Pattison Toyota in Victoria and I was hoping it'd be a good experience. Boy was I wrong! My parents and I drove from Nanaimo to Victoria on a Tuesday evening to test drive a jeep I had seen posted online. I really liked the jeep so we started talking numbers etc, and when we came to an agreement on the price I left a $1000 deposit to hold the vehicle until that weekend. The sales manager told me he could get me a lower interest rate than my bank so I thought about it overnight and agreed to submit an application for financing with their lenders on Wednesday. The salesman told me they should have an answer that day or early the next morning and they would let me know asap. By Thursday afternoon I still hadn't heard anything so I decided I'd just cancel the deal and ask for my deposit back; I sure got a quick response then! The salesman told me I was approved but they would refund my deposit as requested. I asked what the interest rate was the salesman replied "What's the difference!? It's a great deal anyways" and then advised the lowest rate they could get me was 5.99% which I declined. By Monday I noticed my deposit still hadn't been refunded so I texted the salesman again and was quickly told it was canceled on Friday so i assumed maybe the weekend delayed it. Later that same day (Monday) I received another text stating the receipt for my deposit had been shredded and I needed to give all my info again. Previously we didn't agree on the interest rate but now they were able to "get" me 3.99% so I agreed to drive down the following night (Tuesday) to pick up the vehicle and sign the papers. During the negotiation/confirmed of the purchase price and rate the salesman told me he had to check and make sure they still had the vehicle on the lot and hadn't sold it already even though they still had my deposit! My parents and I drove down Tuesday evening and the salesman was kept updated with when we would arrive to ensure everything was ready to go. When we arrived we still had to wait for their finance guy despite trying to coordinate to ensure they were ready! After waiting for the finance guy I then had to wait again for their insurance broker. During the insurance process I realized I had forgotten to bring my direct deposit form so my friend was generous enough to pay three months up front for me. The insurance broker had put the wrong sticker date and wasn't able to refund the money to fix this problem ($596) and promised to resolve it first thing in the morning and gave us his card; by this time it was 9:30pm and I had been there for 2.5 hours and still needed to drive back to Nanaimo. The salesman was nice enough to loan a set of demo plates which had to be returned by the next evening; he said I'd be reimbursed for the gas to return the plates which I still have not received. Back to the insurance though, both my friend and I have been trying to reach the insurance broker we were dealing with, Brian, to get the $596 refunded since the previous Wednesday June 14th - it's now Tuesday June 20th. We've contacted head office and was cc'd on an email sent to Brian, Christie (a person we were told would contact us and sort this out but she still hasn't called) and the manager to contact us that day, Friday June17th. We still haven't received a return call the insurance broker is STILL avoiding our calls and voicemails. So now it is a full week since the insurance broker made an error on the insurance and has been unable to refund the $596 paid which is still outstanding to my friend. You would think this experience was bad enough but wait! There's MORE! The insurance broker didn't give back the transfer papers so I've been unable to insure my newly financed Jeep I purchased on Tuesday, June 14th; it's June 20th now. I texted the salesman on Wednesday June 15th and was told they would send them to me immediately only to find out they sent it via regular mail on Thursday June 16th. One would think the dealer would send via a courier or one of their staff members would deliver to my house the next day especially considering I had returned their demo plates immediately to them. I finally received my transfer papers via Canada Post Monday, June 19th which is simply not acceptable service. I emailed the General Manager of Jim Pattison Toyota in Victoria on Sunday and he did quickly reply about how he "is sorry" and would look into this the very next day, Monday June 19th, but once again I haven't heard back from anyone. So as of today, Tuesday June 20th there is still the insurance refund outstanding, the poor service and experience not addressed or resolved and the newly financed Jeep that I've still not been able to insure yet. I love my new Jeep but I will never purchase from Jim Pattison Toyota in Victoria ever again and would strongly recommend anyone looking for a new vehicle consider a different dealership as well. I will be contacting the Vehicle Sales Association to file a complaint as well as posting this review to every and any site associated with them to warn others of my experience. More

3.5 Hour Oil Change??!! How does a simple 15-30 minute oil change turn into 2 hours, to almost 4 hours? There's only so much you can do at a coffee shop waiting. If my expect How does a simple 15-30 minute oil change turn into 2 hours, to almost 4 hours? There's only so much you can do at a coffee shop waiting. If my expectations were properly set, I would have gone home and come back instead of waiting in the waitroom. After checking in, I was advised another 30 minutes, which turned into 1.5 hrs!! If you don't have anything better to do on your day off, I'd select this dealership to do your routine oil change! More

Frustrating Experience! Amidst the terrible rainy weather, my wife and I took the time to travel to Victoria to purchase a used vehicle from this dealer. My intention is to p Amidst the terrible rainy weather, my wife and I took the time to travel to Victoria to purchase a used vehicle from this dealer. My intention is to put in a deposit and just come back to pay it in full before taking delivery. But the general finance manager Rick Nieuwenhout told us that I should just take out a loan so I need not come back for the car and pay it off in 90 days. He even mentioned that he chose the longest term so the monthly payment will be low. And to make up for the interest payment for the 90 days, he offered me extended warranty at a discount price. Makes sense and so we did.. What Rick failed to mention is that I can actually pay it off earlier without penalty (after calling Toyota Financial Services) and need not wait for 90 days. It turns out the dealership wants you to wait 3 payments/90 days because the finance company won't give the dealer a kickback/commission/cut/whatever if the loan is refinanced/paid before 3 payments/90 days. More importantly, if I am not mistaken, the finance manager is required by law (Federal Truth in Lending Act) to disclose that there is no penalty for refinancing or paying it off – which he failed to do. Because we felt that he did not treat us right, we decided to cancel the extended warranty. What he (intentionally or unintentionally) failed to tell me as well was that there was a $100 penalty if we decide to cancel the extended warranty within 30 days. He also signed me up for the tire and rim protection (which he says that everyone signs up for) which turned out does not cover your everyday flat tires. We did not get to fully enjoy the car for the first week or so because of all these troubles and the need to constantly follow up with the dealership. Somehow, people tend not to prioritize you as you are no longer a potential sale but more of an issue that needs to be resolve. Not to mention the refund check issued by the extended warranty company was addressed to Toyota Finance – therefore I cannot deposit it and have to send it back to the dealership. We came to this dealership with high hopes of having a good experience and it did in the beginning when I met the sales people but after going thru finance – it was downhill from there and now we are unnecessarily out $100 on top of all the frustrations. More