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Jim Pattison Toyota Surrey

Surrey, BC

1.8
45 Reviews

North Surrey Auto Mall, 15389 Guildford Drive

Surrey, BC

V3R 0H9

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45 Reviews of Jim Pattison Toyota Surrey

December 18, 2024

Our experience purchasing a car from Toyota - Jim Pattison North Surrey was excellent. We worked with Alan Nguyen through the entire purchase process. He was fast to answer all our questions and help More

by carrenp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Nguyen, Anna Tran
August 09, 2024

I went here to buy a car and the salesman brushed me off like I had no business being there, so we took our 50,000 cash to Richmond toyota and bought a RAV4. They were very professional. More

by Dostegrar
Recommend Dealer
No
Employees Worked With
Didn't get a name.
Aug 28, 2024 -

Jim Pattison Toyota Surrey responded

Hello, Thank you for letting me know about this issue. If you have time to reach out to me so that I can get more details and address the product advisor directly, I’d appreciate it. Regards, Jeff Raybould, General Manager (604-495-4100)

October 07, 2023

Terrible service, poor organization, poor customer experience, and non existent communication between departments, and zero options to provide direct feedback. Manager is just sitting there while 7 r More

by guanine.sett_03
Recommend Dealer
No
Employees Worked With
Johnny Antabeel,
Oct 10, 2023 -

Jim Pattison Toyota Surrey responded

Hello, Thank you for your feedback as it is the best way for us to improve. If you could let me know the details of what transpired during your visit, I would appreciate it. You can reach me at (604) 495-4110. Regards, Jeff Raybould, General Manager

September 01, 2023

If you are looking to get good quality body work done for your vehicle, this business is not recommended at all. I had the impression that due to this being a reputable business that I would receive the best More

by Pritpal Singh
Recommend Dealer
No
Employees Worked With
Body Shop Manager
Sep 11, 2023 -

Jim Pattison Toyota Surrey responded

Hi Pritpal, I am sorry for this. The Body Shop Manager, Harlan, did speak with ICBC about this and did mention the damage did show in the pictures prior to any repairs. My understanding is the agent from ICBC was going to reach out to you regarding this, if they have not already done so. Again, we are happy to help and Harlan did say he would participate to assist you. Jeff Raybould, General Manager (604-495-4100)

June 21, 2023

Be careful about the service department. I sent my car in to replace the transmission fluid. Which should cost around $400. When I was waiting, I received a call from the mechanic. He s More

by cfc011001
Recommend Dealer
No
Employees Worked With
Mario and his manager.
Jun 22, 2023 -

Jim Pattison Toyota Surrey responded

Hi Frank, My apologies for how you are feeling. During your appointment on June 2nd, the water pump did require replacement and the flex pipe on your exhaust was noted by the technician as being rusted and requiring replacement. I understand you spoke to my Service Manager yesterday who explained this to you; however, if you require further clarity, I am happy to discuss this with you. Jeff Raybould, General Manager (604-495-4100)

October 14, 2022

Ordered OEM Toyota Highlander Towing Hitch with wirings,paid in full dtd July 23,2022, no stock at the moment, followed up mid Sept, they said some parts still missing and will call me when parts a More

by Emerson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Pattison Toyota Surrey Parts Department
Oct 21, 2022 -

Jim Pattison Toyota Surrey responded

Hi Emerson, my apologies for this experience. We normally call the clients as soon as the parts arrive. Perhaps we may have called the wrong number. If there is anything I can do to assist, please reach out to me at your convenience. Regards, Jeff Raybould, General Manager (604-495-4100)

April 06, 2022

My wife and I would like to thank Ms. Millie Tran and Ms. Anna Tran for making it possible for us to buy a 2022 Rav 4 XLE AWD. These days it is so hard to get a vehicle within a few days. More

by titomoreno08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Millie Tran and Anna Tran
Apr 07, 2022 -

Jim Pattison Toyota Surrey responded

Hi Tito, thank you for your business, and we hope you and your family enjoy the new vehicle for many years to come! I’ll make sure to pass on your kind words to Millie! Regards, Jeff Raybould, General Manager

August 12, 2021

I purchased my Toyota Sienna 2021 hybrid xle for my family.the car was very good and huge space.with the help of product advisor ms Millie. More

by Lempal23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Millie
Aug 17, 2021 -

Jim Pattison Toyota Surrey responded

Hi Lempal. I’m pleased that Millie took such good care of you and your family’s needs. Please enjoy the new Sienna Hybrid! Regards, Jeff Raybould, General Manager

August 11, 2021

My sales representative was amazing! He did everything he could to find me what I wanted. Anna however, unprofessional and frankly not helpful at all. I ended up with a far better approval then she had even More

by Hayley
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anna Tran
Aug 18, 2021 -

Jim Pattison Toyota Surrey responded

Hi Hayley, my apologies for your experience. I will be reviewing your complaint with the staff involved. We had the vehicle inspected by our technician; the A/C had the heat lock turned on, and it is working properly. Regards, Jeff Raybould, General Manager

Aug 18, 2021 -

Hayley responded

Thank you for your concern, I doubt the heat lock as my dad noticed it and he’s driven gmc all his life, you should also replace the melting glue holding the trim on the doors. Glad you fixed the one problem! I’m sure the future owner will appreciate that. Best regards.

April 30, 2021

I experienced again an amazing service from Jim Toyota Surrrey with the help of Sarath Pulukkutti as my service advisor, when I did my 2nd service last April 17,2021. Great customer service and less waiti More

by Jose Rolly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarath Pulukkutti
May 03, 2021 -

Jim Pattison Toyota Surrey responded

Hi Jose Rolly, we are happy that you had a great experience in our Service department with Sarrath! Thank you again for your patronage! Regards, Jeff Raybould, General Manager

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