Jim Pattison Toyota Downtown

Couldn't have been easier After banging my head against the wall up the street at the Honday dealership I had been dealing with for 6 years, I walked into Toyota Downtown and w After banging my head against the wall up the street at the Honday dealership I had been dealing with for 6 years, I walked into Toyota Downtown and was in my new Highlander soon after. Mike was upfront and to the point, and Doug managed to work out the financing. Thanks for making things easy! More

Fantastic Experience as Always I have been buying vehicles from Arlene Esplen since I moved to Vancouver 26 years ago. My recent purchase of a 2015 Yaris was once again stressless. I have been buying vehicles from Arlene Esplen since I moved to Vancouver 26 years ago. My recent purchase of a 2015 Yaris was once again stressless. Arlene is always cognizant of my needs and goes above and beyond providing customer service. Arlene and the rest of the Toyota team make purchasing a vehicle a very positive experience. I always feel respected and under no pressure in making any decisions. Wendy P. More

Outstanding-efficient and comfortable! Chris Graham and his team (thanks to John as well!!) were fantastic! I was very specific about our needs and Chris respected my choice. He went abov Chris Graham and his team (thanks to John as well!!) were fantastic! I was very specific about our needs and Chris respected my choice. He went above and beyond my expectations to ensure my wife and I were 100% satisfied with not only the vehicle but the entire process. With so many choices out there, I must admit I was a bit ambivalent about returning to Toyota for my 3rd new car (our most recent was a RAV4); however, after this experience...my decision has been cemented with the brand and especially this dealership! Most dealerships have some pieces of the puzzle (professionalism, strong knowledge of the product, courteousness, great follow up, great insurance broker, flexibility, speed and efficiency, etc...); this dealership is the full picture. Can I give you 6 out of 5 stars? Keep up the awesome service! More

A "feel good" experience Arlene Esplen supported me through the whole process of purchasing my new [used] truck. She made sure I got the vehicle I wanted. I never felt pushed, Arlene Esplen supported me through the whole process of purchasing my new [used] truck. She made sure I got the vehicle I wanted. I never felt pushed, and everything was presented above board. Arlene epitomized the best way to run a car dealership! More

Excellent customer service! Doug Lum and his staff were outstanding to deal with. The customer service was exceptional and the no pressure sales approach was refreshing. They rea Doug Lum and his staff were outstanding to deal with. The customer service was exceptional and the no pressure sales approach was refreshing. They really go the extra mile to make the entire car buying experience a positive one. More

No hassle, truthful and helpful staff Jake, Doug and the whole of the staff at JP Toyota downtown were great to me from the moment I walked in. I didn't feel any pressure and I was well i Jake, Doug and the whole of the staff at JP Toyota downtown were great to me from the moment I walked in. I didn't feel any pressure and I was well informed before I made my final decision. I would definitely recommend them! More

Great people great experience We were treated fairly and professionally throughout our car shopping experience. Doug Lum was easy to deal with and met all our car buying needs. We were treated fairly and professionally throughout our car shopping experience. Doug Lum was easy to deal with and met all our car buying needs. More

Great Staff/Servicw I read recently bought a new RAV4 at Jim Pattison Downtown Toyota. I bought the car directly through Sales Management but his sales support and front I read recently bought a new RAV4 at Jim Pattison Downtown Toyota. I bought the car directly through Sales Management but his sales support and front office staff were exceptional. Anna in financing was quick and efficient and Simon (sales assistant) helped me select my options and made pick-up of the car very pleasant. He set up my radio for desired stations, Bluetooth for my phone and showed me how all the new, fancy features worked. I had some bad luck the first week with my car as a tire was slashed. Anna in accounting made it painless as she arranged everything with the insurance company(s) to look after replacing the tire at no extra cost to me. Even though they did not have a matching new spare tire in stock, they took one from a pre-owned car that was on the lot and mounted it immediately so that I would not be inconvenienced while waiting for a new replacement tire to arrive. A month later, more bad luck struck and I had my windshield cracked by a flying rock. Again, service staff and the accounting people went out of their way to arrange all insurance coverage to have the window replaced. I was shuttled home and back while they worked on my windshield. Third time lucky, I was rear ended by a novice driver, who damaged my rear bumper. Again, all arrangements were made and the repair was painless (and cost free!). Needless to say, I am very pleased not only with the Rav4, but with the dealership, who will undoubtedly take care of me and my car for the next foreseeable future. More

Great sales and service experience Just purchased a new Highlander from Downtown Toyota. Excellent sales service from Gord Robertson and Jake McMahon. Had the vehicle back earlier this Just purchased a new Highlander from Downtown Toyota. Excellent sales service from Gord Robertson and Jake McMahon. Had the vehicle back earlier this week to have some accessories installed and again excellent service from service advisor Shawna Chandra and staff. The place definitely has a great feel to it. More

Great Service at a Fair Price I bought my new Camry XSE from Pattison's because of past positive experiences with Manager, Doug Lum. The vehicle I had pre-selected was immediately I bought my new Camry XSE from Pattison's because of past positive experiences with Manager, Doug Lum. The vehicle I had pre-selected was immediately available for delivery. The purchase and orientation experience was pleasant and comprehensive. I will continue to purchase all my vehicles from Mr. Lum. More