Jim Pattison Subaru Victoria

My elderly Mother (86)has always insisted on using dealer services since she bought her 1990 Subaru Loyal. Even though I am a mechanic she 100 percent put her faith in the dealer. No one else has even lifted services since she bought her 1990 Subaru Loyal. Even though I am a mechanic she 100 percent put her faith in the dealer. No one else has even lifted the hood up on the car. After her most recent service she asked me to double check the work performed as the tech had suggested a fair bit of work. You can imagine my surprise when I open the hood and see a dirty old rag strapped to the oil filler neck of the car and a fuzzy battery in need of service. Not great for keeping moisture out of the engine or having the pcv system work correctly. Going through the records the tech mentioned oil filler cap missing Sep last year. They didn't ask her if she wanted to replace it. Not once but twice the car was in for service and this was not corrected. Also kind of wondering where it disappeared to start with as as I said No one but the dealer works on the car. Not the kind of attention to detail I would expect from ANY shop. More

Great experience dealing with Trevor on used vehicle for my daughter. I am from out of town so most of transaction occurred over phone. Deal went flawlessly and quick. Lorne my daughter. I am from out of town so most of transaction occurred over phone. Deal went flawlessly and quick. Lorne More

Worst experience I have ever had with a dealership Or a vehicle. Transmission did not feel right from the beginning, and when I spoke to the service department, the response was have you ever driven a Suba vehicle. Transmission did not feel right from the beginning, and when I spoke to the service department, the response was have you ever driven a Subaru before. I felt patronized and gaslight. coincidentally. Once the warranty expired, I was finally listened to and the vehicle required a major repair to the transmission. The repair was not done properly as they did not secure the drivetrain to the undercarriage as the bolts fell out or were never put in. This was only noticed when I had a The repair was not done properly as they did not secure the drivetrain to the undercarriage. Either the bolts fell out or were never put in. This was only noticed when I had an oil change at a Different auto shop. Also, when I bought the vehicle, I paid extra to get the top trim, and the upholstery, which is plastic rather than leather, has started to tear and flake already. All in all I would stay away from the dealership and from purchasing a Subaru. The quality and service, in my experience is abysmal More

SIx stars out of five if I could. Derek and his team are professional , friendly , and all very knowledgeable. This dealership will treat you right. HIGHLY RECOMMENDED ! professional , friendly , and all very knowledgeable. This dealership will treat you right. HIGHLY RECOMMENDED ! More

Recently purchased a used 2014 Crosstrek XV. The purchasing/pickup of the vehicle was smooth and the car was nicely cleaned etc. The A/C, despite being recharged and filled with stop leak before pu purchasing/pickup of the vehicle was smooth and the car was nicely cleaned etc. The A/C, despite being recharged and filled with stop leak before purchase was immediately problematic for a long road trip to SK, about 3 weeks after purchase. A significant leak was discovered in the A/C condenser. The dealer offered us only a 10% discount on replacement of this part. This was disappointing customer service as there was clearly a pre-existing problem with the A/C system that was not addressed prior to purchase. More

I received most excellent customer service from Cody Swanberg. He was kind, patient, extremely helpful, an employee to be recognized and appreciated. I would recommend this dealership for the integrity Swanberg. He was kind, patient, extremely helpful, an employee to be recognized and appreciated. I would recommend this dealership for the integrity with which they treat their customers. More

Best experience buying a car EVER ! Walked into the dealership, was greeted in a friendly, not at all pushy manner. I was asked a few questions and was shown the car I requested to see. Walked into the dealership, was greeted in a friendly, not at all pushy manner. I was asked a few questions and was shown the car I requested to see. No hassle, no fuss......bought the car I wanted in 20 minutes ! And, best of all I LOVE MY FORESTER !!! More

Just picked up my 2018 Outback. I have purchased several new cars over the years. Best experience I have ever had was purchasing my 2108 Outback from JP Subaru. From Steve Wickware I have purchased several new cars over the years. Best experience I have ever had was purchasing my 2108 Outback from JP Subaru. From Steve Wickware to Colin Gawreletz and all of the staff. The were all so knowledgeable and friendly. Thank again guys to making my new purchase an enjoyable one. Keep up the good work. Michael Svetich More

Phil Hines ~ my car salesperson I was drawn to Subaru because of a friendly face I would bump into in the community ~ Phil Hines. I explained my long term goal of when/what I would I was drawn to Subaru because of a friendly face I would bump into in the community ~ Phil Hines. I explained my long term goal of when/what I would be upgrading my vehicle. He listened to me, made me feel valued and respected my wishes. He kept in touch, without smothering me or pressuring me. When it was time for me to purchase a vehicle, he ensured that my needs were met and that details were attended to. The best part ~ the humanness attached to Phil's demeanor. He acted with integrity, respect and always had the willingness to listen. Thank you Phil! I am excited to drive my new ride and have others coming looking to see you! More

A very very pleasant experience. Hard to beat. My wife and purchased a 2018 Subaru Outback in December 2017. Our experience was actually a total pleasure. We had great support from staff at the dea My wife and purchased a 2018 Subaru Outback in December 2017. Our experience was actually a total pleasure. We had great support from staff at the dealership when exploring which type and model suited is best and in test drives. No pressure just good information about the car. When it came time to discuss the options and pricing, the manager was very easy to work things through and was far more accommodating in pricing then the Subaru dealerships in Vancouver and Richmond. The Service staff have been very helpful in answering questions. Overall it is fantastic that we have a car that we love driving but the experience in the purchase process was actually enjoyable. A big thanks to those at the dealership. John and Kim Little More