Jim Pattison Subaru South

Neglect I had two claims with MPI at the same time for 2 rear end accidents which totalled close to 55 % of the cars value. So I brought the car into the coll I had two claims with MPI at the same time for 2 rear end accidents which totalled close to 55 % of the cars value. So I brought the car into the collision centre at subaru thinking they would be the best to fix the repairs. I had very high initial thoughts of the centre. They took my car in and gave an estimate of what they needed and then said they would be in contact once they were ready. That was the last time they were good. I had to request the estimate from them multiple times. They presented me with an original estimate without the additions that they sent to MPI. Then never explained to me what all the repairs were. I took the car to the service side of the building for unrelated work on the vehicle and they said I have suspension issues. I brought this up with the collision people and they said they would only take a look once they get the car up on the hoist and start the repairs. Meanwhile if these repairs were claim related then the vehicle would be a total loss. They took three days after giving the car back to them to check on these before they provided me with pictures without explanations as to what I was looking at in the pictures. I tried calling my adjuster about this and they agreed that the additional work was not claim related but they could still write the vehicle off if the work had not been started. It took three more days before the collision centre even called my adjuster back after she left messages. At that point they told her that 80-90% of the work was already done. They purposefully did not return any calls to myself or my adjuster so that they would get the work and keep their employees busy. Do not trust Jim Pattison subaru south. They will not listen to you. They will only look out for themselves. More

Thoughtful and fair I dealt with several of the Frontier staff, including my friendly salesperson Kani. I have to say, I am a weary car purchaser, I know very little abo I dealt with several of the Frontier staff, including my friendly salesperson Kani. I have to say, I am a weary car purchaser, I know very little about cars and I am forced to trust consumer reports. I am always looking for a reliable, fuel efficient vehicle at a good price. I think that the people at the Frontier dealership listened. Everyone from the front desk staff, to Mona in financing and Kirk, the GM, made me feel at ease. Thank you sincerely. You all deserve the compliment. I can't give you a 5 because I didn't get a block heater in my preowned vehicle. I had a premonition it wasn't there and sure enough, it's not! But, I think you were fair. Enjoy the rest of your summer! I hope to one day be in the market for a Subaru or a Toyota and will visit you at the fancy new dealerships. Thank you again. Nicole More

Great Service Thanks Sameer! After my Forester was written off I was in the market for another SUV. After visiting many dealerships I called Frontier. Luckily I was Thanks Sameer! After my Forester was written off I was in the market for another SUV. After visiting many dealerships I called Frontier. Luckily I was put through to Samee who assured me he'd track down a suitable option for me. When I arrived not only did he find another Forester but allowed me to take a loaner from the lot so I could return my rental vehicle while I waited for my next Forester to be ready. Great professional staff! More

Patrick!!! Totally awesome! Thanks so much!!! Cheers mate!! Thanks Patrick for taking the time to make sure all was good. You are a people person!! We’re very impressed!!! We’ll be back down the road!! Cheers! Thanks Patrick for taking the time to make sure all was good. You are a people person!! We’re very impressed!!! We’ll be back down the road!! Cheers! More

Awesome service Took my car to Frontier Subaru for a service today and mike reid helped me awesome customer service! And the technician melchor quibuyen that worked o Took my car to Frontier Subaru for a service today and mike reid helped me awesome customer service! And the technician melchor quibuyen that worked on my car fix every problem that my car has amazing job. I recommend this dealership for any service that your car needs.Thumbs up! More

Friendly Sales Staff I recently purchased a used Outback and am satisfied with the vehicle and the sales staff. Patrick was both friendly and helpful in answering all ques I recently purchased a used Outback and am satisfied with the vehicle and the sales staff. Patrick was both friendly and helpful in answering all questions. He went the "extra mile" by ensuring a couple minor dents were quickly repaired with no questions. I look forward to many years of use in our Subaru car! More

Good at selling cars, not so good honouring warranty. Second vehicle bought from Frontier in the span of three years. Loved their vehicles, had a Legacy for three years, over 80k kms, no problems. Upgrade Second vehicle bought from Frontier in the span of three years. Loved their vehicles, had a Legacy for three years, over 80k kms, no problems. Upgraded to a WRX and 18 months later problems, you'd think they would want to help. They blame me for the broken car and tell me there is nothing they can do "Call Subaru Canada". I call Subaru Canada and they tell me "Call the dealership". What a run around! No ability for customers to get satisfaction when the Dealer can say what they want and not honour their own warranty. Be concerned if you ever need their help after purchase!! Won't even give out courtesy cars when bringing in vehicle for service. Horrible. Call other dealerships and repair shops and they are flabbergasted that Subaru will not honour their warranty. At this point I will never buy from them again. More

Crap Service I began talking to a salesman online (Ryndel) everything was going fine. We had exchanged several emails and even talked to the financial manager. We I began talking to a salesman online (Ryndel) everything was going fine. We had exchanged several emails and even talked to the financial manager. We worked out some deals. Thought all was well. Waited a week and no response or anything. Even after trying to inquire I still received no reply. All I was looking for was a simple yes or no answer. Nonetheless I grew tired and moved on and had purchased a vehicle from a different dealership. Poor customer service I will never do business again with any company under the Jimi Pattison Group. More