Jim Pattison Hyundai Surrey

Allissa Moreira 2 reviews Do not buy from them! We bought a brand new 2024 Santa Fe in May 2024. As soon as we drove from the parking lot, the engine light went on. We called the Sales Manager at We bought a brand new 2024 Santa Fe in May 2024. As soon as we drove from the parking lot, the engine light went on. We called the Sales Manager at the same time and he told us to check the gas tank door. We tried and of course it didn’t work. There was a message in the panel telling us to check the air flap. Then, we noticed that the only one from the two windows in the front bumper was opening and closing properly. This makes me believe the car wasn’t properly inspected before they sold to us. Two days after the car was brought to service and we were told that we will should wait for the part to arrive. They did the part and exchange and the engine light was still on. They told us to wait for another two weeks for the second part to arrive. It took 4 weeks for the this new part to arrive and then they changed the part and we thought the problem was solved. Couple of weeks after, same thing happens and car has the engine light on again. It has been 15 days that our has been with the dealer and they still cant fix the issue. I am getting daily updates from Ryan in the service department (Thanks Ryan) but higher management couldn’t care less. I need to point out that the Sales rep/manager that sold the car to us is no longer with the dealership. The finance manager doesn’t return any of my phone calls and the General Manager, Chris , keeps telling me that they are doing everything they can to fix the car. We asked for an appointment to have a discussion in person with the him and he said he wasn’t available. I found interesting that I had to ask to seen him. So far I haven’t see any improvement or solution. Last Friday I informed him again of the on going issue and I was told to contact the Hyundai customer service. When I called, the rep that answered the call said that is nothing they could do to help us and that the dealership hasn’t even open a ticket with them. She was totally unprepared to deal with customers issues and dealership complaints. We bought the car 5 months ago and we have brought the car to service at least 3 times. They keep saying the only thing they can do is to fix the car but in the past 15 days they have showed they dont know how. If you can, avoid this dealership or bring your mechanic before buying even brand new cars from them! More

I was impressed and happy the way they treated me on my issue with my car issue with my car More

I had the pleasure to buy my second car in Canada with Ricardo at Jim Pattison Hunday Surrey. I highly recommend him, and Jim Pattison Hunday Surrey if you are looking for a great deal. They kindly suppor Ricardo at Jim Pattison Hunday Surrey. I highly recommend him, and Jim Pattison Hunday Surrey if you are looking for a great deal. They kindly support me from the beginning to the end, and I rate the service With 5 stars ⭐️⭐️⭐️⭐️⭐️ More

Zaid Rahiman Of the Hyundai dealership in Guildford Surrey B.C. was amazing helpful beginning ti end he Got the job done Quick. Thx Zad customer care 5 star Was gonna go elsewhere you cared. Surrey B.C. was amazing helpful beginning ti end he Got the job done Quick. Thx Zad customer care 5 star Was gonna go elsewhere you cared. More

I have been dealing with Jim Pattison Hyundai for over a decade. This was the 3rd Tucson that I purchased from them. My parents have purchased and traded-in over 6-7 vehicles with them as well. I can't expr decade. This was the 3rd Tucson that I purchased from them. My parents have purchased and traded-in over 6-7 vehicles with them as well. I can't express how happy I am with the vehicle and with the excellent customer service that I have always received. Sam was a breeze to deal with for the financing. He explained everything in detail and listened to what my needs were. Sree called ahead to make an appointment for me and welcomed me back to the Hyundai/Jim Pattison family, that was so nice! I actually wouldn't have my vehicle if it were not for Dishant. In the summer, I was eager to get a hybrid, none were available. I spoke to Dishant about a hybrid on the lot and he said it was already sold. I was so disappointed and went back to looking. A month or two later in early September Dishant reached out asking if I was still interested in a hybrid as they had just a couple coming in, I jumped at the chance and purchased one of these hybrids but I would have missed out if he had not been proactive to remember that I was looking specifically for a Tucson Ultimate hybrid. He has been so helpful with my after-purchase accessories and related matters. I can't say how happy that makes me. I really care about my vehicle and I feel that the Jim Pattison team does as well. I never felt that as soon as the sale was complete they would just treat me as a former customer. They are attentive at this dealership, helpful, kind, and go the distance. I'll be back in few years for another Tucson I'm sure! A heartfelt thank you to Sam, Sree, Dishant, and Allwin who showed me all the new features on my Tucson. Warmly, Simone More

Our recent experience with purchasing an EV was very good! From initial test drive and waitlisting 2 years ago, to the sales team reaching out a few months ago to inform us our vehicle would soon be rea good! From initial test drive and waitlisting 2 years ago, to the sales team reaching out a few months ago to inform us our vehicle would soon be ready, to finalizing the sale and driving off the lot after going through vehicle settings with staff…it is eminently clear that JP Hyundai North Surrey takes customer care very seriously. There were no high pressure sales tactics and all decisions were left to us. Will absolutely recommend this dedicated team of professionals More

Leasing my 6th vehicle with Jim Pattison Hyundai has once again been a real pleasurable experience! I have dealt with this dealership for over 20 years now and the reason I keep going back is due to the exc again been a real pleasurable experience! I have dealt with this dealership for over 20 years now and the reason I keep going back is due to the excellent staff. Sam and Wajdi made the process seamless and enjoyable. Overall, they provided great service, paid attention to detail and made the transition into my 2023 Tucson Hybrid a snap. See you in 4 years :) More

Getting my first own car from Hyundai was already in my mind, but the people in this dealership really solidified my choice in a positive way. Kishore and Sam were really helpful in terms of being transpar mind, but the people in this dealership really solidified my choice in a positive way. Kishore and Sam were really helpful in terms of being transparent, respectful, and also accommodating and flexible in regards to finance. They were very easy to reach to and was eager to answer any of the questions no matter how small. Thank you Hyundai family! More

My experience was outstanding. The exceptional customer service that I received from Wajdi and Sam made my vehicle purchase journey smooth and enjoyable. Wajdi and Sam were very The exceptional customer service that I received from Wajdi and Sam made my vehicle purchase journey smooth and enjoyable. Wajdi and Sam were very helpful and knowledgeable, and they went above and beyond to ensure that I had all the information I needed to make an informed decision about my vehicle purchase. Their expertise and professionalism were evident from the start, and I appreciated the time they took to answer all of my questions and concerns. More

I have an older 2007 Santa fe that the alternator went on it. I had brought it into the Dealership five months earlier to have a shield installed over the alternator(part of a recall). They didn't have the p it. I had brought it into the Dealership five months earlier to have a shield installed over the alternator(part of a recall). They didn't have the part in at that time. Fast forward to two days ago when my alternator took a dump. Quite surprisingly the dealership fixed it free of charge (even though it was a part problem and did not have the oil dripping into the alternator). I was very impressed by that and have no hesitation recommending this dealership. Bravo. More