Jim Pattison Hyundai Northshore

I normally don't write reviews but I really have to give kudos to Nigel Eckersley from Hyundai Service Advisor in North Vancouver. His customer service skills were exceptional! He was able to patiently addr kudos to Nigel Eckersley from Hyundai Service Advisor in North Vancouver. His customer service skills were exceptional! He was able to patiently address all my concerns and answer all my questions in regards to my recent purchase even though the vehicle was purchased from another dealer. He was very professional and knowledgeable. I will definately recommend this dealership to others and look forward to my next purchase through them. More

Contacted Dushan Kandasamy in sales department - very professional - held a vehicle for us to view - upon arrival Dushan and his manager treated us with red carpet service, they had ensured the use professional - held a vehicle for us to view - upon arrival Dushan and his manager treated us with red carpet service, they had ensured the used vehicle was completely checked in their shop and totally detailed, it was clear they were working to make us happy within the purchasing experience , they portrayed a superior service commitment, I would certainly recommend this dealership and buy from them again. Hyundai Brand has really gained my respect from this transaction. More

The customer service was amazing! ! I brought my car in for service and they were so quick to get everything done for me and Nygel always goes above and beyond, he’s the best! ! I brought my car in for service and they were so quick to get everything done for me and Nygel always goes above and beyond, he’s the best! More

Overpriced and Rude The service here is very overpriced. I switched mechanics as this dealer wanted to charge me 1300 for a repair I got completes for 450 somewhere else. The service here is very overpriced. I switched mechanics as this dealer wanted to charge me 1300 for a repair I got completes for 450 somewhere else. I brought my car here for years when it was under warrantee, they are fine for services but as soon as the car started to age and I needed real service and help I felt they gave me scripted responses and did not care about me as a long time customer. As with many Elantras I have read online the power steering failed on this car which in this model is particularly difficult to drive and very dangerous, they know this is an issue and several models had recalls. I was basically laughed at when they could not replicate the issue several times. Finally the power steering has completely faltered and the car is no longer drivable. If they had helped me mknths ago I could have planned for a new vehicle but now I am in a tough spot thanks to their lack of listening and customer service. My new mechanic feels the dealer is the best for this issue due to some issues that can come up with the computer, however the dealer is quoting over 3k for the repairs, online is quoting about 1100 for power steering replacement, pretty steep. I recommend going somewhere else. More

Service department is very bad We had a very bad experience with them. Their service is bad and expensive. They charged us a lot and not doing anything. The oil light of our vehicl We had a very bad experience with them. Their service is bad and expensive. They charged us a lot and not doing anything. The oil light of our vehicle is coming on intermittently and we went there to see what is the problem. They did some inspection !!! and saying they do not know what is the problem. We spend $166 for nothing. Never back again. Very poor customer service. Wasting time and money. More

Excellent Dealership Excellent Service by sales staff and especially finance manager-Bryan. He explained everything to me thoroughly and made it easy to understand, he is Excellent Service by sales staff and especially finance manager-Bryan. He explained everything to me thoroughly and made it easy to understand, he is one on those genuinely kind people. I would buy from them again. More

Recalls I was asked to come to a recall, when my auto was new, on the Seatbelt. My car was fine but i was told that if I didn't replace it with Recall, it wou I was asked to come to a recall, when my auto was new, on the Seatbelt. My car was fine but i was told that if I didn't replace it with Recall, it would not be under warranty. Ever since the replacement, the airbag light comes on, showing me that it does not work, as I had a computer monitor put on it at an independent mechanic and they told me the seat belt does not work, and that I have the same problem with the passenger airbag. We have been driving around for 10 years with no airbags. JIM PATTISON HYUNDAI has REPLACED OR REPAIRED IT "6" or more times, I have all of the receipts, but it still lights up, after every fix. I am in danger of no seat belt working. Now I have another dangerous driving problem with the sun visors coming down. They won't stay up and come down while I am driving. Does anyone else have that problem????? They have not been recalled, but they should be. Thank you for your kind attention, as when I went on the facebook site, to reveal this problem, I got hacked and I am getting a whole lot of problems now and will cost me a lot of money to fix my computer, as well as my sun visors and airbags. WOW! I just don't have the money to repair these things, so have bought some velcro to fix the visors to stay up, which will deface my car that only has 55,000 KM on it. Darlene Ross More

Be Careful of what they promise I had a deal on a new Elantra and then they tried charging more for the car and fees. The sales manager wouldn't even speak to me about it. He just I had a deal on a new Elantra and then they tried charging more for the car and fees. The sales manager wouldn't even speak to me about it. He just hid behind salesperson and told me to take it or leave it. Open Road Hyundai happily took my business. More

Buyer Beware at Jim Pattison Northshore Hyundai I have been through a nasty ordeal since May 2018 with this Dealership where I financed a new vehicle purchased in 2014. There was fairly high turnove I have been through a nasty ordeal since May 2018 with this Dealership where I financed a new vehicle purchased in 2014. There was fairly high turnover in staff at this Dealership between 2014-2018. This review is my experiences and opinions that can be substantiated. The highlights (or shall we say low lights): My Hyundai vehicle had a technical and/or mechanical breakdown on the repeat. I didn't know what it was and relied on the 'experts' here where I purchased the vehicle to figure it out. I say repeat as first I was told adamantly by Service that the compressor needs a full replacement (at my expense as warranty had conveniently recently expired). As such, it was replaced. However, the same original failure occurred again 30 minutes after picking up the vehicle with its new compressor! The second time I was told adamantly by Service it was not the compressor but, rather the vehicle's computer and that now that needed replacement also to be at my expense. I was not a gullible customer and asked many questions at this point about misdiagnosis #1 and how did we move from that to a vehicle's computer? Anyway my phone records can show the countless hours between the Dealership, Jim Pattison Group and Hyundai Canada on this matter and the push back I received. It was like how dare I challenge them on the Service, how long it was taking (weeks) etc., yet my safety was on the line when something on the vehicle is failing and they cannot get it right sending me away in what was to be a repaired vehicle. So get this. After the computer is replaced, once again I am assured by Service (and echoed by the GM) that they got the culprit and the vehicle is fixed. As such, I went to pick-up the vehicle. In the parking lot. An inspection at the invitation of the Service. I am peering over the vehicle's hood while he (Service) turned on my vehicle to illustrate the A/C turning on/off (you can see the compressor wheel under the hood) and next thing I hear is a loud hissing sound followed by a loud pop and smoke! At the hissing stage I ran away, but I could have been injured big time! Service was so shocked he threw-up his hands and said "I don't know...I don't know...we tested it over and again and it was fine." At this point we were in excess of one month on this repair issue. I was not given an apology that day and the Dealership down played the severity of this occurrence. I left again without my vehicle. We got to the point of negotiations by my persistence (and it was exhaustive my employer can substantiate all the time lost!) because enough was enough. Even at the point there was a contract to present to me issued by the Finance Manager there were typed errors in it including both the numbers and even my date-of-birth! Yet, he mistook me for being challenging when I refused to sign it (it was on a Saturday, no GM around) stating "there must be an alternative motive why you won't sign this" telling me to just leave then and I looked him straight and said I will not be pressured into signing a contract, there is no motive, the contract is wrong and I have a consumer right to information to what I am signing and a proper contract. I left and took the matter up with the GM and yet, another subsequent in-person appointment and more time. So, to conclude this... although there is more I could write...can you believe this 2014 vehicle that I contractually got out of the Dealership in turn, put this same vehicle back on their lot for sale!! I have the photo! I guess they are going to say to the new buyer they finally fixed it.... More

Horrible - both sales and service!!! Terrible service experience and not a great sales experience either. Firstly - service: I have been getting my 2005 Hyundai Accent serviced here si Terrible service experience and not a great sales experience either. Firstly - service: I have been getting my 2005 Hyundai Accent serviced here since I purchased it about 8 years ago. Service has always been 'meh' but acceptable until my most recent visit. I took the car in a little over 2 weeks ago for service and because it was occasionally making an awful clunking sound & would jerk/shudder at the same time. I dropped off the car after hours with a note detailing the problem and three possibilities that I though it could have been. The problem was not consistent and the service technician could not replicate it so they told me the car was fine. The issue continued. Now I am trying to sell the vehicle and took it in again so that I could be confident there were no issues only to be told it needs $500 worth of work and is not safe to drive!!!! And they found the issue was one of the possibilities I had listed when I first brought it in which means that they did not do a very thorough investigation simply because 'they could not replicate the reported problem' and did not look into all the potential causes or at least the ones I suggested. So, I have been driving an unsafe vehicle for several weeks based on their conclusion that the car was fine. Thank goodness I didn't have an accident while driving the car the past several weeks since they told me it had no issues!!! Now I am out even more money which is not going to be possible to recoup on the sale of the vehicle. I was offered a very small discount when I complained about them missing the issue even though I had asked them to look at what was ultimately the case - didn't make much of a dent in the cost of the service, and a bit of a slap in the face after my years of loyalty and spending a significant amount on a pre-owned vehicle just days ago. And considering the potential lawsuit they exposed themselves to had I been in an accident after they told me there was no problem with the car.... Sales: I was interested in a used vehicle on their lot. Made an offer, Hyundai did not accept so I went on my way. Received a call from the sales person a few days later with an offer for the car which I accepted after some consideration. However, all of a sudden they are insisting on a certified cheque right before a long weekend when banks are closed/have reduced hours and that I pick the car up by the end of the month...I already have prior commitments for the weekend and am forced to completely re-schedule so that they can book the sale by month end! They would not accept a personal cheque (even though their competitors do) nor an EMT, which is more secure and they would get the funds quicker! Completely wrecked my long weekend and the experience of purchasing a 'new to me' vehicle. In conclusion - avoid this service department and dealership. What little faith I had in them has been destroyed and I will be looking for a new mechanic to service the vehicle I just purchased from them. More