Jim Pattison Hyundai Northshore

Horrible - both sales and service!!! Terrible service experience and not a great sales experience either. Firstly - service: I have been getting my 2005 Hyundai Accent serviced here si Terrible service experience and not a great sales experience either. Firstly - service: I have been getting my 2005 Hyundai Accent serviced here since I purchased it about 8 years ago. Service has always been 'meh' but acceptable until my most recent visit. I took the car in a little over 2 weeks ago for service and because it was occasionally making an awful clunking sound & would jerk/shudder at the same time. I dropped off the car after hours with a note detailing the problem and three possibilities that I though it could have been. The problem was not consistent and the service technician could not replicate it so they told me the car was fine. The issue continued. Now I am trying to sell the vehicle and took it in again so that I could be confident there were no issues only to be told it needs $500 worth of work and is not safe to drive!!!! And they found the issue was one of the possibilities I had listed when I first brought it in which means that they did not do a very thorough investigation simply because 'they could not replicate the reported problem' and did not look into all the potential causes or at least the ones I suggested. So, I have been driving an unsafe vehicle for several weeks based on their conclusion that the car was fine. Thank goodness I didn't have an accident while driving the car the past several weeks since they told me it had no issues!!! Now I am out even more money which is not going to be possible to recoup on the sale of the vehicle. I was offered a very small discount when I complained about them missing the issue even though I had asked them to look at what was ultimately the case - didn't make much of a dent in the cost of the service, and a bit of a slap in the face after my years of loyalty and spending a significant amount on a pre-owned vehicle just days ago. And considering the potential lawsuit they exposed themselves to had I been in an accident after they told me there was no problem with the car.... Sales: I was interested in a used vehicle on their lot. Made an offer, Hyundai did not accept so I went on my way. Received a call from the sales person a few days later with an offer for the car which I accepted after some consideration. However, all of a sudden they are insisting on a certified cheque right before a long weekend when banks are closed/have reduced hours and that I pick the car up by the end of the month...I already have prior commitments for the weekend and am forced to completely re-schedule so that they can book the sale by month end! They would not accept a personal cheque (even though their competitors do) nor an EMT, which is more secure and they would get the funds quicker! Completely wrecked my long weekend and the experience of purchasing a 'new to me' vehicle. In conclusion - avoid this service department and dealership. What little faith I had in them has been destroyed and I will be looking for a new mechanic to service the vehicle I just purchased from them. More

Buying a car at this dealership Recently I purchased a2015 Hundyai. During the transaction my salesperson, the finance manager and the service person were very friendly. It was dark Recently I purchased a2015 Hundyai. During the transaction my salesperson, the finance manager and the service person were very friendly. It was dark when I drove the car. The next morning I noticed that 2tires needed quite a bit of air and, once in the daylight, I saw 2significant chips in the windshield. I returned to the dealership, got the tires fixed but had to return the next day to get a new windshield. I, also, was waiting on a fob. While I was away, my car was returned to me. The fob didn’t work-it was for a Kia-and there were chards of glass all over the seats and floor. Once again, I returned to the dealership! Finally, I got my fob! I had to go again to get it programmed -6 return trips in all! I spoke to both the sales and general manager about the situation. The car should never have been sold like that. They did fix everything but it took a lot of my time. All I asked in return was a second fob but was denied. I love the car but not all the trouble I went through! More

Service manager (house) is sooo Rude He talks badly and he’s so rude he never help and just make people unhappy , we’re 3 person with three different Hyundai and we never go there again f He talks badly and he’s so rude he never help and just make people unhappy , we’re 3 person with three different Hyundai and we never go there again for our car service . More

Absolutely abysmally unscrupulous scam artist service mgr Do NOT, under any circumstances, trust this dealership to do ANY kind of service to your vehicle. They are completely and utterly corrupt. The servi Do NOT, under any circumstances, trust this dealership to do ANY kind of service to your vehicle. They are completely and utterly corrupt. The service manager is a liar and will willfully destroy your car and rip you off. DO NOT TRUST THIS DEALERSHIP. EVER. ......more to come soon. More

Make sure to get quotes from other dealers. The power seat of my Hyundai Sonata stopped working. We called them for a quote. Their price was around $700 for a part and service. Unable to believe The power seat of my Hyundai Sonata stopped working. We called them for a quote. Their price was around $700 for a part and service. Unable to believe that changing a simple switch can cost that much, we called another Hyundai dealer and their price was relatively lower around $500. After some internet search, we ended up fixing it ourselves. The fix was easy. The genuine OEM part cost us $45 at Ebay. Unbelievable. More