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Jim Pattison Chrysler Jeep Dodge Surrey

Surrey, BC

4.1
110 Reviews

15377 Guildford Drive

Surrey, BC

V3R 0H9

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110 Reviews of Jim Pattison Chrysler Jeep Dodge Surrey

June 18, 2024

We got oil changed but they charged us $939. 65 and this is our first time that they charged us like that amount and 628.52 labour seriously!! Just to oil change 😭 i will never comeback with thi More

by mikemeneses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marketing team
Jun 18, 2024 -

Jim Pattison Chrysler Jeep Dodge Surrey responded

Dear Rylelynne, Thank you for your feedback. I'm sorry to hear about your dissatisfaction with the recent service visit. I took the time to review the work we performed on your 2021 Jeep Wrangler, and according to our records, you authorized a Service 3 package. Your signature is on both the description of the servicing and the actual work order. The Service 3 package includes: • Brake maintenance • Battery check and replacement if needed • Replacement of various filters • A comprehensive inspection of your vehicle Additionally, you received and accepted a complimentary gift as part of this service package. If there was any misunderstanding regarding the services you decided to purchase, please let us know. We aim to ensure that all our customers are fully aware of the services being performed and their associated costs before proceeding. Your satisfaction is important to us, and we would like the opportunity to address any concerns or clarify any confusion. Please contact us directly at 604-581-2231 so we can discuss this further and work towards a resolution. Best regards, Chris Schneider, General Manager

February 23, 2024

I test drove and ultimately bought a Grand Cherokee from Yousif Razook. Yousif as well as his sales managers and then the finance and insurance folks - all a real delight to work with. The pricing they ga More

by jim_caruth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny - Sales Manager, Marketing team
Feb 26, 2024 -

Jim Pattison Chrysler Jeep Dodge Surrey responded

Hello Jim, thanks for the wonderful review. Yousif really works hard to make all of his customers happy and I am glad you received his great service. Enjoy your new jeep, and hopefully we will see you soon. Chris Schneider, General Manager

January 18, 2024

Service department just incompetent. They don’t know how to deal with Jeeps. One time they didn’t tied my tire after rotation. Next time I waited for a month for axle replacement, whi More

by PaulG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jan 18, 2024 -

Jim Pattison Chrysler Jeep Dodge Surrey responded

Hello Paul, we are sorry that you are not comfortable with the service we offered. Please contact me directly and I am sure we can find a solution to work with the company that installed all of your aftermarket parts. I am glad you did not need a new axle, but the wait times are not acceptable. Again, we are sorry and let me know what I can do to assist you going forward. Chris Schneider, General Manager (604-581-2231)

October 05, 2023

Our experience at this dealership was absolutely phenomenal. We were so lucky to work with George Paul, he was incredibly helpful, knowledgeable, friendly, patient and took his work with us seriousl More

by Stephanie E
Recommend Dealer
Yes
Employees Worked With
George Paul, Marketing team
Oct 24, 2023 -

Jim Pattison Chrysler Jeep Dodge Surrey responded

Hello Stephanie, thanks for your review. George takes great pride in how he helps his customers. I am glad your overall experience was so positive. Enjoy your new vehicle. Hopefully, we will see you soon. Chris Schneider, General Manager

September 20, 2023

This dealership was amazing. The staff were very professional from the moment we arrived until the time we left with our new jeep. Our dealers name was George Paul and he was ver More

by James
Recommend Dealer
Yes
Employees Worked With
George Paul, Marketing team
Sep 26, 2023 -

Jim Pattison Chrysler Jeep Dodge Surrey responded

Hello James, we really appreciate you choosing Jim Pattison Chrysler as your dealer. George really loves jeeps and we are glad he shared that passion with you. Enjoy your new jeep, and thanks for your business. Chris Schneider, General Manager

June 16, 2023

I brought my Caravan 2019 to the dealership on Thursday. I asked the CS if her tech can fold down my middle seats, so I can use my van to go camping. Her English accent is strange, and she didnt quite un More

by Rene
Recommend Dealer
No
Employees Worked With
Marketing team
Jun 19, 2023 -

Jim Pattison Chrysler Jeep Dodge Surrey responded

Hello Rene, could you please call me at the dealership as we have no record of you in our system. We can absolutely look at helping you remove your seat, if that is what you require. Thanks, Chris Schneider, General Manager (604-581-2231)

May 25, 2023

Was given maximum help by mr . George Paul, he is the one who gave me idea of buying a truck which i realy like and pround of. Thanks again. blessings More

by gp873757
Recommend Dealer
Yes
Employees Worked With
George Paul, Marketing team
May 25, 2023 -

Jim Pattison Chrysler Jeep Dodge Surrey responded

Hello. Thanks for the great review. George is a true professional and loves to hear from his happy customers. Enjoy your new truck. Chris Schneider, General Manager

May 15, 2023

I bought a 2023 Jeep Trailhawk today…the transaction was so seamless…George was my salesperson, he is so easy to get along with he made me feel at home..Paul gave me a fare dollar amount for my trade in and More

by Toddirvine70
Recommend Dealer
Yes
Employees Worked With
Danielle Grills
May 16, 2023 -

Jim Pattison Chrysler Jeep Dodge Surrey responded

Hello Todd, thanks for the review. We love to hear such positive comments in regards to our staff. George will be so happy to know how satisfied you are. Take care, and we will see you soon. Chris Schneider, General Manager

May 03, 2023

Sales Advisor George Paul and manager Paul did a great job in servicing us with best deal on our new and great Jeep Compass. We absolutely loved our new car and very thrilled with our experience with JP J More

by Viral Sagar
Recommend Dealer
Yes
Employees Worked With
Paul, Marketing team
May 04, 2023 -

Jim Pattison Chrysler Jeep Dodge Surrey responded

Hello, Thanks for the feedback. George will be happy to hear how satisfied you are with your new Compass. He takes great pride in his customer satisfaction, and I am so glad you are enjoying your new jeep. Take care, and hopefully, we will see you soon. Chris Schneider, General Manager

January 25, 2023

Friendly staff, very helpful, was just window shopping but got the information I needed to make a solid decision. More

by Kuehnr
Recommend Dealer
Yes
Employees Worked With
Dan Reaveley
Jan 26, 2023 -

Jim Pattison Chrysler Jeep Dodge Surrey responded

Hello, Thank you for taking the time to post a review. We are happy to hear you enjoyed your time at Jim Pattison Chrysler. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Best regards, Dan Reaveley, General Manager

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