Jim Keay Ford Lincoln

Great Sales staff, good inventory; Orleans best choice I have purchased 3 vehicles at Jim Keay over the past 8 years and I'm planning to go back. The experience with Carmelo over all those years has alway I have purchased 3 vehicles at Jim Keay over the past 8 years and I'm planning to go back. The experience with Carmelo over all those years has always been outstanding. He is patient and gives you all the time you want, even if you are just looking around. His friendliness and professionalism keeps me coming back cuz eventually, I'll buy from him again. The back office...well, that's why the rating for the dealership isn't 5 stars. It's always a bit of agony dealing with the back end (not the service/repair side) after the the Sales folk hand you off to make the final deal. But that seems the the same everywhere, so... More

Knowledgeable patient service! Exceptional sales service that went above and beyond to meet all my needs. Mike listen to my requests and provided me with more then I asked for going Exceptional sales service that went above and beyond to meet all my needs. Mike listen to my requests and provided me with more then I asked for going above and beyond to make my new car purchase possible. The finance team treated me like family making sure my investment was taken care of at a price I can afford. I absolutely feel the Jim Keay team put my needs first and made the experience a simple and straightforward process. Thank you Mike for remaining available to answer all my questions as I become familiar with my new car. I will without a doubt be bringing all my future business to you! More

Sarah Major was awesome to deal with!!! She is the best!!!! My 2nd truck from Jim Keay. ill not be the last! I recommend this dealership to every one, go see Sarah, she will trear like like gold!! My 2nd truck from Jim Keay. ill not be the last! I recommend this dealership to every one, go see Sarah, she will trear like like gold!! More

A good service experience - a couple of things overlooked I brought my 2013 F-150 to Jim Keay for a booked appointment with the following requests, which I inserted in the envelope when I dropped the truck of I brought my 2013 F-150 to Jim Keay for a booked appointment with the following requests, which I inserted in the envelope when I dropped the truck off. • Oil and filter (please use synthetic oil and please prime oil filter) • Winter tire installation (please apply torque in 6-bolt pattern and in thirds) • Diagnose rattle underneath truck • Diagnose driver’s side rear door issue (electronic locks not working) I got a call from Craig early in the morning, telling me they’d found and fixed the rattle (an exhaust clamp) and were about to begin diagnosing the door issue. He also told me the rear brake pads and rotors needed replacement. I heard from Craig a short time later. The issue with the rear door was due to a wiring harness failure; they ordered a new one and it would be in the next day. I told Craig to go ahead with the rear brakes, which would also be done the next day, and in the morning of the second day I got a call that the truck was ready. I went in and picked it up. Afterwards I took a minute to review the invoice. I found: • No sign that they had read the notice I had attached • No mention that they had used the proper torquing method, so now I'll have to check myself • No mention of priming the oil filter when it was changed - nothing to be done about that now Next time I will make a point of letting the booking advisor know that I will include specific instructions separately. These are the reasons that the overall rating is four stars instead of five. More

Helpful and attentive! Thank you to all of those involved in helping me into my new car! My experience working with Mike was pleasant, as he was clearly very knowledgable an Thank you to all of those involved in helping me into my new car! My experience working with Mike was pleasant, as he was clearly very knowledgable and able to answer all of my questions regarding the car and the purchase process. I am truly appreciative! More

Excellent Service Mark Leyton went out of his way to make sure my daughter sale went through smoothly and did awesome follow up after too. Kevin Frost Mark Leyton went out of his way to make sure my daughter sale went through smoothly and did awesome follow up after too. Kevin Frost More

Real professionals. All issues were taken care. Follow up for work done was thorough. Given a discount on repair under the hood without even asking for one. Very appreciated. The quality of work do Follow up for work done was thorough. Given a discount on repair under the hood without even asking for one. Very appreciated. The quality of work done to remove the rust build up under the hoop was very satisfactory, More

2017 Ford Escape SE Thank you Rod for all the hard work in helping me get my 2017 Escape with the features that I wanted. Your knowledge and dedication are appreciated. A Thank you Rod for all the hard work in helping me get my 2017 Escape with the features that I wanted. Your knowledge and dedication are appreciated. Also, I would like to thank Carmelo, from whom I have purchased several vehicles, and Dave for their advice. Olivier More

Excellent experience We are totally happy with this dealer, we are a repeat customer. Therefore that speaks volume, and so far we are as happy with our purchase as the 1s We are totally happy with this dealer, we are a repeat customer. Therefore that speaks volume, and so far we are as happy with our purchase as the 1st time More