Jim Keay Ford Lincoln

Complaint I purchased a 2016 Chevrolet Colorado from Jim Keay Ford in Orleans in September 2018. I was promised XM radio for 3 months, a professional detailing I purchased a 2016 Chevrolet Colorado from Jim Keay Ford in Orleans in September 2018. I was promised XM radio for 3 months, a professional detailing job (since the truck was dirty inside) and an exterior buffing job to remove surface scratches. None of these promises were kept. The truck still had crumbs and left over food in cracks, I did not get XM radio (I was told after purchasing the truck that deal applies to new vehicles) and none of the surface scratches were removed. There was absolutely no effort made on the dealership’s part to uphold what they had promised, and when I confronted the salesperson about it, he denied ever promising anything. The dealership also messed up on the pick-up date; I was told to pick it up on a Tuesday and, once I showed up, they told me it was Wednesday (and it was my mistake). Additionally, I was told by their finance manager that I would be subject to a higher finance rate unless I purchased an extended warrenty. I was not impressed with the false promises and did not like their approach to fixing their own mistakes. I will not be recommending this dealership to anyone – in fact, I would actively tell others to avoid it. Thankfully, I love my truck but unfortunately this unprofessional Ford dealership cannot take any credit for the quality and performance of a Chevrolet vehicle. More

UNPROFESSIONAL Very unprofessional service at the repair center for a simple oil change service. Customer Rep. very unprofessional, felt like I was intruding on his Very unprofessional service at the repair center for a simple oil change service. Customer Rep. very unprofessional, felt like I was intruding on his day. No eye contact, one word answers and this is there first line of contact when you arrive. They should take there service reps all out to have a look at BMW dealers in Ottawa and see how they treat there customers, or to there competitor Lincoln Field , they would be shocked!! More

Very Accomodating I was recently shopping around for a 2018 Ford Focus when I emailed the dealership to get some details. I was quickly responded to, and put in touch w I was recently shopping around for a 2018 Ford Focus when I emailed the dealership to get some details. I was quickly responded to, and put in touch with a gentleman named Mike Roff. He completely blew me away with his service. He was very honest and upfront about everything, and felt like he genuinely cared. Although I didn't end up buying a vehicle from him (due to the availability of a white model), I would 100% recommend speaking to him if you have any intentions of buying a Ford. 10/10 More

Great service even for used cars We were shopping for a a used Honda and Mike was great. I’d definitely buy from him again. I liked the fact that he talked to me, and not just my husb We were shopping for a a used Honda and Mike was great. I’d definitely buy from him again. I liked the fact that he talked to me, and not just my husband. Great experience overall. More

Respect & Honesty Previously dealt with Abdel S, at another dealership and he was again very honest and respectful and extremely supportive in helping me to get me the Previously dealt with Abdel S, at another dealership and he was again very honest and respectful and extremely supportive in helping me to get me the Truck I wanted and at a Price Point that I was looking for. The Salesperson Amine, was as well very professional and supportive in making sure that they did everything possible to help me out with delivery and paperwork, all the way through the personal crisis I was going through. Super Job!! More

They were very welcoming and always asked us if we needed so They were great very accommodating and always polite would recommend Mark Leyton at Jim Keay service was extremely good they did the best to accommoda They were great very accommodating and always polite would recommend Mark Leyton at Jim Keay service was extremely good they did the best to accommodate my needs... More

Great We just went look mustang convertible. We met Mark Layton and Sarah Major. We got great service both of them, it took us les in 24 hour to decide will We just went look mustang convertible. We met Mark Layton and Sarah Major. We got great service both of them, it took us les in 24 hour to decide will purchase the 4th mustang convertible in 12 years.We had the best Product Specialist Mark. He has great personality and very helpful to answer all the questions about the car. We can recommend him in the future. Anyone. More

Fantastic experience I checked on line , missed out on two vehicles that sold fast. Cheryl found the car I needed for my mother in law , contacted me right away and Mark L I checked on line , missed out on two vehicles that sold fast. Cheryl found the car I needed for my mother in law , contacted me right away and Mark Layton took over from there. He was very professional and courteous. The deal was done quick and they threw in a 1 year bumper to bumper warranty. Awesome buying experience, More