
Jim Keay Ford Lincoln
Ottawa, ON

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277 Reviews of Jim Keay Ford Lincoln
Buyer beware! I had my SUV power steering repaired. The next day, I noticed my auto-start was not working. They wouldn't look at it or accept responsibility, when I had my SUV power steering repaired. The next day, I noticed my auto-start was not working. They wouldn't look at it or accept responsibility, when clearly the mechanic made a mistake by disconnecting the ground wire and not reconnecting it. The service advisor basically called me a liar when I said that it was working before I brought it to them. NEVER AGAIN!!! More
Best and easiest car shopping experience ever! Had been looking for an F150 and been to several dealerships around Ottawa. I was actually looking at online inventory when a pop up asking I needed h Had been looking for an F150 and been to several dealerships around Ottawa. I was actually looking at online inventory when a pop up asking I needed help appeared on screen. After a couple questions, I was given some options, which helped. So I made my way to Jim Keay and am really glad I did. Really friendly atmosphere. We were introduced to Mike Roff. Easily the best sales experience I’ve had at a dealership! Mike knows his stuff, is super easy to talk to and answers any and all questions I had. Everyone else I dealt with was also excellent: Cheryl and Gaetan were great in making sure I was taken care of every step of the way. I will definitely be recommending Jim Keay to anyone who asks where to shop! Steph Tessier More
Easy and Proffesional. Thank you for the Sale's team in making my 30 year dream come a reality. All involved kept me informed of the progress during the purchase and financi Thank you for the Sale's team in making my 30 year dream come a reality. All involved kept me informed of the progress during the purchase and financing process which has become a rare practice today. Dom. More
AC repairs 2013 Ford 150 crew cab - my AC was blowing cool air in July. They concluded the AC housing unit had a leak and needed to be replaced. The cost with la 2013 Ford 150 crew cab - my AC was blowing cool air in July. They concluded the AC housing unit had a leak and needed to be replaced. The cost with labor was approximately $2,400.00. Really!! I have the paper work of their assessment. I needed a second opinion, I took it to a honest mechanic, he added oil and a dye, he could not find a leak, as stated by Ford. He topped it up with freon and ask me to drive it for 2 weeks or so, and to return, if the AC blows cool air again. The month of Aug / Sept [ hot months] my AC was on practically everday, and still blowing cold air. The cost was approximately $120.00. What a difference in cost wouldn't you say. Always get a second opinion with a mechanic that you trust. More
Paul made the car buying experience pleasant! As a forty something woman who is not that interested in cars, the entire buying process can be daunting. Paul was caring and patient and it was ob As a forty something woman who is not that interested in cars, the entire buying process can be daunting. Paul was caring and patient and it was obvious that he wanted to make sure my needs were met. I am pleased with the car as well as the service department, I would wholeheartedly purchase a vehicle from them again! More
Service review Our vehicle broke down and we are thankful that is was repaired quickly with no surprises. Great team work, highly recommended. Quality care at a r Our vehicle broke down and we are thankful that is was repaired quickly with no surprises. Great team work, highly recommended. Quality care at a reasonable price! More
2018 Escape Amine Khouri is a definite asset to the Jim Keay team. He was patient and Worked hard to Meet Our Needs. Totally deserving of a 5 star rating. Amine Khouri is a definite asset to the Jim Keay team. He was patient and Worked hard to Meet Our Needs. Totally deserving of a 5 star rating. More
Very good experience overall The whole purchase process went smoothly and quickly. My sales person Amine Khouri was very helpful. He came in on his day off to finalize the transf The whole purchase process went smoothly and quickly. My sales person Amine Khouri was very helpful. He came in on his day off to finalize the transfer of the vehicle. He also took the time to go over how to operate the many features of the truck and did the Bluetooth connection to my cell phone. Much appreciated. More
Very pleasant. They went above and beyond to meet our requirements. They consistently ensured we were happy. They searched and located the exact vehicle we were look They went above and beyond to meet our requirements. They consistently ensured we were happy. They searched and located the exact vehicle we were looking for. More
It was awesome. 5 star rating because the whole experience was better than I thought it would be. Everyone was very friendly and welcoming. Everything in the dealersh 5 star rating because the whole experience was better than I thought it would be. Everyone was very friendly and welcoming. Everything in the dealership seemed to be very clean and organised as well. More