Jim Keay Ford Lincoln

Easy and Proffesional. Thank you for the Sale's team in making my 30 year dream come a reality. All involved kept me informed of the progress during the purchase and financi Thank you for the Sale's team in making my 30 year dream come a reality. All involved kept me informed of the progress during the purchase and financing process which has become a rare practice today. Dom. More

AC repairs 2013 Ford 150 crew cab - my AC was blowing cool air in July. They concluded the AC housing unit had a leak and needed to be replaced. The cost with la 2013 Ford 150 crew cab - my AC was blowing cool air in July. They concluded the AC housing unit had a leak and needed to be replaced. The cost with labor was approximately $2,400.00. Really!! I have the paper work of their assessment. I needed a second opinion, I took it to a honest mechanic, he added oil and a dye, he could not find a leak, as stated by Ford. He topped it up with freon and ask me to drive it for 2 weeks or so, and to return, if the AC blows cool air again. The month of Aug / Sept [ hot months] my AC was on practically everday, and still blowing cold air. The cost was approximately $120.00. What a difference in cost wouldn't you say. Always get a second opinion with a mechanic that you trust. More

Paul made the car buying experience pleasant! As a forty something woman who is not that interested in cars, the entire buying process can be daunting. Paul was caring and patient and it was ob As a forty something woman who is not that interested in cars, the entire buying process can be daunting. Paul was caring and patient and it was obvious that he wanted to make sure my needs were met. I am pleased with the car as well as the service department, I would wholeheartedly purchase a vehicle from them again! More

Service review Our vehicle broke down and we are thankful that is was repaired quickly with no surprises. Great team work, highly recommended. Quality care at a r Our vehicle broke down and we are thankful that is was repaired quickly with no surprises. Great team work, highly recommended. Quality care at a reasonable price! More

2018 Escape Amine Khouri is a definite asset to the Jim Keay team. He was patient and Worked hard to Meet Our Needs. Totally deserving of a 5 star rating. Amine Khouri is a definite asset to the Jim Keay team. He was patient and Worked hard to Meet Our Needs. Totally deserving of a 5 star rating. More

Very good experience overall The whole purchase process went smoothly and quickly. My sales person Amine Khouri was very helpful. He came in on his day off to finalize the transf The whole purchase process went smoothly and quickly. My sales person Amine Khouri was very helpful. He came in on his day off to finalize the transfer of the vehicle. He also took the time to go over how to operate the many features of the truck and did the Bluetooth connection to my cell phone. Much appreciated. More

Very pleasant. They went above and beyond to meet our requirements. They consistently ensured we were happy. They searched and located the exact vehicle we were look They went above and beyond to meet our requirements. They consistently ensured we were happy. They searched and located the exact vehicle we were looking for. More

It was awesome. 5 star rating because the whole experience was better than I thought it would be. Everyone was very friendly and welcoming. Everything in the dealersh 5 star rating because the whole experience was better than I thought it would be. Everyone was very friendly and welcoming. Everything in the dealership seemed to be very clean and organised as well. More

Complaint I purchased a 2016 Chevrolet Colorado from Jim Keay Ford in Orleans in September 2018. I was promised XM radio for 3 months, a professional detailing I purchased a 2016 Chevrolet Colorado from Jim Keay Ford in Orleans in September 2018. I was promised XM radio for 3 months, a professional detailing job (since the truck was dirty inside) and an exterior buffing job to remove surface scratches. None of these promises were kept. The truck still had crumbs and left over food in cracks, I did not get XM radio (I was told after purchasing the truck that deal applies to new vehicles) and none of the surface scratches were removed. There was absolutely no effort made on the dealership’s part to uphold what they had promised, and when I confronted the salesperson about it, he denied ever promising anything. The dealership also messed up on the pick-up date; I was told to pick it up on a Tuesday and, once I showed up, they told me it was Wednesday (and it was my mistake). Additionally, I was told by their finance manager that I would be subject to a higher finance rate unless I purchased an extended warrenty. I was not impressed with the false promises and did not like their approach to fixing their own mistakes. I will not be recommending this dealership to anyone – in fact, I would actively tell others to avoid it. Thankfully, I love my truck but unfortunately this unprofessional Ford dealership cannot take any credit for the quality and performance of a Chevrolet vehicle. More