Jim Keay Ford Lincoln

From our first contact in the showroom to delivery of our new vehicle we were very impressed by Bonnie Ell. She demonstrated in-depth knowledge of the available cars and options, but more importantly she wa new vehicle we were very impressed by Bonnie Ell. She demonstrated in-depth knowledge of the available cars and options, but more importantly she was sincerely interested in ensuring that we ended up with a vehicle that we would be delighted with. Throughout the process she listened carefully to BOTH of us and at required asked further questions to ensure that she completely understood what we were looking for. We never felt rushed during any of the process. Bonnie was very organized with all the paperwork so that our sale was done efficiently and she kept us informed during the process so that there were no last minute surprises. We really appreciated the time that she spent giving us a thorough walk through of the features of our new vehicle. We will definitely recommend Bonnie to our family and friends and we will be back to purchase other vehicles from Bonnie. Also, we are of the opinion that Bonnie demonstrated many of the attributes which would support her advancement in the organization: excellent "people" skills, interpersonal skills, time management skills and of course negotiation skills. More

Good rapport with salesman, very honest and answered all questions I was looking for. Was able to negotiate a little bit, and salesperson did add some additional features to close the deal. Thanks you questions I was looking for. Was able to negotiate a little bit, and salesperson did add some additional features to close the deal. Thanks you Carmelo More

My wife and I purchased a used CR-V. The salesman was very informed on the features of the vehicle and was able to answer all our questions on the test drive. The few that he could not answer on the spot very informed on the features of the vehicle and was able to answer all our questions on the test drive. The few that he could not answer on the spot were answered quickly upon the return to the dealership. The transaction was quick and simple with no surprises on the final total. Our salesman, Woodley Belony, made sure all our needs were met including trasportion for the few days the vehicle was being prepared. He was informed and friendly. I must say it was a pleasant experience. More

Before visiting Jim Keay Ford Lincoln I made several months of thorough research on the many available manufacturer choices in an SUV type vehicle. There are several manufacturers offering excellent ve months of thorough research on the many available manufacturer choices in an SUV type vehicle. There are several manufacturers offering excellent vehicles but at the end made us chose the new 2013 Ford Escape SEL for the new style, comfort ride it provides and the many options and features it is equipped with. It was our first time visiting Jim Keay Ford Lincoln. We were greeted by Mr. Woodley Belony who right away made us feel at home. Woodley explained to us all the options and features of the Escape and did not hesitate to answer all our questions. We went for a test drive and he showed us all the great safety features that the Escape comes equipped with as standard but also emphasized on the options available. We went back on a Saturday morning where we had the chance to test drive the Escape again, on our own. We drove the vehicle for about an hour and this made all the difference with our decisions. We had visited several showrooms prior to visiting Jim Keay Ford Lincoln and it was with great pleasure that we were able to test drive a vehicle on our own. We never, ever felt any pressure during the purchase and in fact, felt that he worked with us and for us throughout the process. I had to contact Woodley following the purchase, either via email or telephone and he always responded promptly and very professionally. I would not hesitate to recommend Mr. Woodley Belony from Jim Keay Ford Lincoln to my family, friends or peers when they decide to purchase a new or used vehicle. Thank you very much Woodley. More

Fanstatic sales service which helped accommodate our budget to get into our dream truck. The sales representative made sure that he were fully aware of all option and packages available for the truck al budget to get into our dream truck. The sales representative made sure that he were fully aware of all option and packages available for the truck along with available finiancing. He guided us into the truck which we are extremely happy with making sure we were confortable at all times without pushy sales tacktics. We would highly recommend any family or colleagues to deal with Jim Keay Ford and Sean Tasse in the future. More

This was the best car-buying experience I have ever had! Woodley was extremely knowledgeable, and transparent throughout the entire process, without any of the sales pressure that car salesmen are notorious Woodley was extremely knowledgeable, and transparent throughout the entire process, without any of the sales pressure that car salesmen are notorious for. Woodley worked closely with us to make sure we got exactly what we wanted, while not paying for features we were less interested in. I will be recommending Woodley to my friends and coworkers! More

This has been the best car purchase experience I've had. Woodley was friendly and energetic. He was straightforward, I let me know all the numbers without having to request it. When I came to pick up t had. Woodley was friendly and energetic. He was straightforward, I let me know all the numbers without having to request it. When I came to pick up the vehicle he fought to make sure I got everything I had asked for and nothing was forgotten. Once I got home I felt good about it all. The entire process was surprisingly relaxed and there wasn't a single moment where I felt pressured. It's been a great experience! More

I have had very positive experiences with Jim Keay Ford on both the Sales and Service side that I wanted to recognize. I wanted to thank Sean Tassé (Lincon Sales Manager) for his customer care. I’ve bo on both the Sales and Service side that I wanted to recognize. I wanted to thank Sean Tassé (Lincon Sales Manager) for his customer care. I’ve bought two new vehicles from Jim Keay recently and Sean was an integral part of those purchases. Sean has put my needs first in the past and that has gotten him my loyalty. Just recently we were at Jim Keay taking delivery of a new F150. My wife has a very fast metabolism and gets sick when hungry …. Sean immediately without asking or question started feeding her from his personal lunch bag. The deal but Sean was still there. Sean is a class act and an excellent salesman. I also wanted to thank John Carey (General Parts and Service Manager) and Tina Lavoie (Service Advisor) for the excellent service I received on my Mustang recently. John reached out for me for service before I had made an appointment and was there to greet me the day of my appointment. He addressed me by name before I even knew who he was. It was a nice touch and he handled everything in a very timely and professional manner. Tina whom was also very professional followed up with me a few times during the day. She was kicking over stones trying to find out what was under them. My Mustang is under warranty … I really appreciated the enthusiasm in getting the job done right. On both the Sales and Service side Jim Keay’s staff took care of me. I have not gotten this level of customer care at any other dealership. Even after the deal is done Jim Keay understands it’s about people and customer loyalty matters. More

The dealership was extremely friendly and pleasant. Matthew was very cordial, receptive and knowledgeable. He was very helpful in deciding on the perfect vehicle and did not try to oversell. He listene Matthew was very cordial, receptive and knowledgeable. He was very helpful in deciding on the perfect vehicle and did not try to oversell. He listened to what I was looking for and made suggestions and alternatives. He took his time in showing me different options and worked with me to get me the best price and payment to meet my budget. I would definitely buy another car from Jim Keay and would recommend Matthew to anyone looking to purchase a new vehicle. More

Stacey Knowles was an extremely knowlegable, helpful and considerate sales person not to mention the consumate professional. He had to put a great deal of time into finding us a vehicle which met our requi considerate sales person not to mention the consumate professional. He had to put a great deal of time into finding us a vehicle which met our requirements over the Christmas holiday season when dealers all over Ottawa were left clearing snow from cars for a good part of their day. Stacey located 3 possible vehicles and once narrowed down had to have it shipped to Orleans. Upon delivery of our vehicle, he was very helpful in running down all the features of our new Focus hatchback. We could not have been more satisfied with Stacey and would highly recommend him to our friends and family members. A huge thank you to Stacey! Ruth Ginsburg and Ron Mason More