Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Keay Ford Lincoln
Ottawa, ON
280 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
280 Reviews of Jim Keay Ford Lincoln
August 07, 2015
Enjoyed my car buying experience at Jim Keay Ford Lincoln. Brian Needham was extremely helpful and he instinctively knew what car was for me. I enjoyed the experience of buying a car at Jim Keay Ford Lincoln. Brian Needham was extremely helpful and he instinctively knew what car was for me. I enjoyed the experience of buying a car at Jim Keay Ford Lincoln. Everyone was so pleasant and they completely understood my wants in a car. Everything was quick, easy and painless. More
by Adele
Employees Worked With
Brian Needham
July 31, 2015
Great experience! I recently purchased a car from Amy Porter. She was very helpful in answering my questions and coming up with options related to what I needed. She I recently purchased a car from Amy Porter. She was very helpful in answering my questions and coming up with options related to what I needed. She and Chris were easy to deal with and I would highly recommend them. More
by Ann A
Employees Worked With
Amy Porter, Amy Porter
July 31, 2015
Requested options not installed correctly. I was away at work for a week and my girlfriend picked up the 2015 Ford Escape at the agreed upon time. Numerous things were missed by the staff that I was away at work for a week and my girlfriend picked up the 2015 Ford Escape at the agreed upon time. Numerous things were missed by the staff that resulted in her having to go back as well as me having to go back and even a third return visit in less than a week. On delivery the requested roof rack was not installed so a "comparable" rack ($280 cheaper) was installed (front bar was very loose) and no compensation was discussed. Rubber floor mats had been just placed on top of existing cloth mats even though instructions on paper and on mat clearly say "Do not place on top of existing floor mats." Very slow to return phone calls. First return visit was when she received the $500 deposit back, also the vehicle registration fee was then processed ($14). The corrosion control module ($799) had not been installed because it was missed on the repair order so was now being installed. Second return visit by me took care of the roof rack price difference which was refunded to me ($280). They also gave us a free gas fill up coupon for the hassle of having to come back twice and waste two hours of our time. Third return visit was when I found a random bolt just sitting on top of the plastic near the right front wheel. After inspecting inside and out, no missing bolts were found and no compensation was given for this gut wrenching discovery. More
by KYLE
Employees Worked With
Peter Maloney, Stephan Houle, Kurtis Di Cioccio
July 20, 2015
Rocky start - good end result 2015-06-24 1615 Brought truck in for scheduled repair tomorrow (climate control issues) . The service centre was a zoo; our salesperson Sarah to 2015-06-24 1615 Brought truck in for scheduled repair tomorrow (climate control issues) . The service centre was a zoo; our salesperson Sarah told us we'd be talking to Craig after he dealt with his current customer. It took him ten minutes to finish with her, but when Craig came back into the service area he was approached by another customer who had just entered, and dealt with him before us. 1635 Served at last. I had explained the reason for the visit to Matt, the service manager. And was in the process of explaining it again to Craig when Matt came over. After that, things moved quickly and I was promised a call tomorrow. Sarah told us the service department is always like that at that time of day. 2015-06-25 1236 Craig called to let me know that Matt is looking at the truck personally and that they will be in touch when more is known. 1329 Craig tells me that the truck has issued OBD codes that are unfamiliar to them; Matt is talking to Ford engineering but suspects that the issue is indeed the driver's side blend door actuator. 1630 Picked up truck. Matt still waiting to hear back from Ford engineering; when they do they will let us know. They will order the parts and when in we will schedule a return visit. If it is the blend door or actuator it will require removal of the dash (7h). All work is covered under warranty. 2015-06-26 0841 Craig called; Ford has responded and the fault is with the driver's side blend door actuator. The part has been ordered and will arrive 2006-06-30 (Tuesday). Service appointment booked with Jeannette James; Craig told us that there would be a one day turnaround. We would drop the truck off Monday evening and they would call us on Tuesday when it's ready. 2015-06-29 1510 Dropped truck off. Nobody in service area. Had to wander around, spotted Craig, Matt and other staff talking in another room. Gestured for attention, Craig came out. Dropped off. 2015-06-30 1000 Craig called, said truck won't be ready today. Expressed displeasure, asked why he was starting work so late, no excuse. Closed tomorrow (Canada Day), promised Thursday. Told my wife, who was very upset; she called and spoke to Craig instead; he had no recollection of promising the truck in one day. Dawn arranged: (a) to collect truck with work undone (we had need for it for camping that weekend) (b) I would return with truck Jul 13 to leave for 2 days if necessary (c) I would be provided with a courtesy loaner car 2015-07-13 0730 Dropped off truck, picked up courtesy car. Quick and efficient. 1415 Update from Craig; work going well, will call back tomorrow with pickup time 2015-07-16 1200 Craig called to let me know truck would be ready around 1630 1500 Craig called; truck ready. 1600 Collected truck. Quick and efficient, and problem appears to be fixed. 2015-07-19 After several days of use, problem appears to be fixed. SUMMARY I think the service centre needs to be more organized in dealing with incoming customers; for the most point it's a matter of wandering around until you find the person you want. I also think that the forecast turnaround needs to be realistic. I would much rather be told that you need the vehicle for two days and pick it up at the agreed time than to find out you did you didn't estimate enough time. More
by JD and Beastlet
Employees Worked With
Craig (service), Sarah Major, Matt Yakabuski
July 20, 2015
Sales Employee I had great service! Employee made sure I had everything I needed. Not the first car I buy with Ford. Glad I deal with them. I had great service! Employee made sure I had everything I needed. Not the first car I buy with Ford. Glad I deal with them. More
by Valbgard
Employees Worked With
Kurtis Di Cioccio
July 13, 2015
STRESS FREE CAR BUYING ENJOYABLE CAR PURCHASE WITHOUT THE UNWANTED PRESSURE . EVERTHING WAS DONE QUICKLY .THE STAFF EXPLAINED THE CARS WARRANTEE AND FEATURES.BRIAN WENT OUT ENJOYABLE CAR PURCHASE WITHOUT THE UNWANTED PRESSURE . EVERTHING WAS DONE QUICKLY .THE STAFF EXPLAINED THE CARS WARRANTEE AND FEATURES.BRIAN WENT OUT OF HIS WAY TO MAKE THIS A PLEASENT EXPERIANCE. MARC G. More
by TIRETECH
Employees Worked With
SARA MAJOR, Brian Needham
June 23, 2015
Great experience at Jim Keay From start to finish, we were extremely pleased with the service at Jim Keay Ford. We came in knowing exactly what we wanted, and we were lucky to get From start to finish, we were extremely pleased with the service at Jim Keay Ford. We came in knowing exactly what we wanted, and we were lucky to get Brian as a sales representative. He showed us two vehicles that matched exactly what we were looking for, and we ended up choosing a model we know we will enjoy for years to come. He was easy to deal with and was personable and helpful. We got a fair trade for our vehicle and the dealership took care of all the details, including tinting after purchase. We would definitely recommend Jim Keay and would return in the future. More
by Becca_Ottawa
Employees Worked With
Brian Needham
June 04, 2015
First and last service visit Purchased a used 2013 Ford Edge about a month ago and that experience was like any other car purchase i.e. semi-pleasant. The vehicle has an air defl Purchased a used 2013 Ford Edge about a month ago and that experience was like any other car purchase i.e. semi-pleasant. The vehicle has an air deflector and last week I noticed that a damper (rubber thing on top of the hood) was missing. I also took out the cabin air filter and it had obviously never been replaced. Took the car to the service department today and was taken to the parts department by someone from service. The Parts guy said lots of people are asking for this damper but he could only sell me the full kit i.e. deflector and parts for $120. He sais another option would be for me to buy 50 of those rubber things as they are available to him in pack of 50. I answered that the dealer should buy a pack since lots of people are apparently asking for one. Answer was " it is not my decision to make". I suggested he should recommend something like this to his manager and got no answer. Second, I asked the service representative why the cabin air filter had not been replaced when they did an oil change and he said this is not part of the work done in preparing a used car. Silly me, I had assumed it would be. He did not offer to replace it and I told him politely that this was my first and last visit to Jim Keay Ford Lincoln. More
by First and Last
Employees Worked With
I do not know the employees from service nor parts
June 04, 2015
Above expectations. Sales associate Rod McLeod rose above and beyond in all respects. Even though I appear young, he took me seriously and addressed all my concerns in a Sales associate Rod McLeod rose above and beyond in all respects. Even though I appear young, he took me seriously and addressed all my concerns in a knowledgeable and friendly manner. More
by tyler.wood
Employees Worked With
Rod McLeod
June 03, 2015
Jim keay sales Kurtis made everything a breeze would recommend him to anyone , changing the name for car salesmen , wasn't pushy at all , enjoyed my experience very Kurtis made everything a breeze would recommend him to anyone , changing the name for car salesmen , wasn't pushy at all , enjoyed my experience very much More
by Eric_L05
Employees Worked With
Kurtis Di Cioccio
