Jim Keay Ford Lincoln

A Very Pleasant Experience It was a very pleasant experience to buy my new Focus from Kurtis. He let me take the lead, applied no pressure whatsoever, but was able and anxious t It was a very pleasant experience to buy my new Focus from Kurtis. He let me take the lead, applied no pressure whatsoever, but was able and anxious to answer any question. He clearly explained everything about the car and the transaction, and essentially took care of everything involved. Kurtis went well beyond the call of duty in a congenial, mature manner, and it was clear in his interactions with his colleagues that he is a valued part of the dealership. Thank you! More

Great atmosphere We bought our Edge from Kurtis in November 2014, so when it came time to return for a second vehicle, we did not hesitate to contact him immediately! We bought our Edge from Kurtis in November 2014, so when it came time to return for a second vehicle, we did not hesitate to contact him immediately! No pressure, fun experience, all while getting the job done! We will return and definitely recommend Kurtis to our family and friends! More

Excellent car buying experience. Kurtis was knowledgable and attentive during the entire car buying experience. He did not pressure me and allowed me to make an informed decision. The Kurtis was knowledgable and attentive during the entire car buying experience. He did not pressure me and allowed me to make an informed decision. The process did not take long as he was straight forward at all times. Vehicle paperwork completion and pickup were seamless. Thx. More

Good people, dealership I purchased my 2nd Jim Keay truck from Kurtis. Kurtis was great to deal with, understood what I wanted and made himself available to discuss my purch I purchased my 2nd Jim Keay truck from Kurtis. Kurtis was great to deal with, understood what I wanted and made himself available to discuss my purchase anytime. I would recommend Kurtis and Jim Keay if you're looking for a Ford vehicle!!! More

Comfortable buying experience We purchased a Ford Escape from Jim Keay last week. We included Jim Keay in our search for a new SUV since we had a positive buying experience in the We purchased a Ford Escape from Jim Keay last week. We included Jim Keay in our search for a new SUV since we had a positive buying experience in the past (we had purchased a Ford Edge from Sarah Major several years ago) and we have also received very good service in maintaining this vehicle over the years. This time we received great sales experience from Kurtis Di Cioccio. He was very polite, friendly, responsive to our questions and explained all of the features of the vehicle that we were unfamiliar with. He has a nice, low pressure style which made this a comfortable and easy buying experience. We are really enjoying the Escape. Thank you Kurtis. More

So happy with the quick at Jim keay I am very thankful for Andrew Graham and the rest of the staff for the quick and reliable service at Jim Keay!! Keep up the fantastic job everyone! I am very thankful for Andrew Graham and the rest of the staff for the quick and reliable service at Jim Keay!! Keep up the fantastic job everyone! More

for Josée Great dealership, would definetly recommend to friends and family. I travel 60km just to go to this dealer to have the best service done to my car. Go Great dealership, would definetly recommend to friends and family. I travel 60km just to go to this dealer to have the best service done to my car. Good job Josée More

Where To Go to Throw Your Money Away [Preface: I am a car guy and know cars somewhat]. This is a review of their service department. These events occurred on Saturday June 4th. I br [Preface: I am a car guy and know cars somewhat]. This is a review of their service department. These events occurred on Saturday June 4th. I brought in my Acura MDX for an alignment in the morning. They told me that it would take an hour. When I came back, they said the alignment was done but that I needed a new battery since they could not get it to start. Apparently, it was so bad that the battery had to be removed out of the car and plugged to a trickle charger. I told the service advisor that this was impossible because the battery was only 2 to 3 years old and insisted that they please check the connection. (The battery had no problems starting the car after being left outside all winter in the ski hills but did not start after being left with them for 90 minutes? Likely story...) He then brought me in the back. Low and behold, the mechanic was tightening the lead on the battery (which was never removed from the engine bay by the way). Hmmmmm, all of a sudden I did not need a new battery.... Well what do you know? It's a miracle. Brought it in for a 150$ alignment and they try to get me to replace a perfectly good battery for what 300$? 400$? 500$? Maybe it was human error? After all, it is possible isn't it? Let's give them the benefit of the doubt. 30 minutes later, I returned with my Porsche Boxster which was driving all over the road since last year's tire change. At that time, I paid for a balancing and an alignment as well but there was definitely a vibration and a tracking issue. I checked all tire pressure to ensure that they were at the recommended values from Porsche. I drove it to them and told them to check the balancing as well as seeing if I needed an alignment. The mechanic comes out half an hour later to tell me that the balancing is done. I then asked him how much the wheels were out of balance. He then stammmered, "By an ounce..." What kind of an answer is that? After my quesitons, he admitted that he did not even check the balance of the wheels and just yanked off the glued weights (there goes the paint of my rims) and redid the balancing. Wow! Well too late now right? Now we wait for the alignment. Another more senior mechanic put the car up on the hoist and checked the alignment. After 5minutes, he returned and said that the alignment was perfect and did not need any work. I breathed a sigh of relief. Then came the invoice... 40$ for the balancing and 130$ for the alignment please. WHAT??? You guys did not do the alignment. Senior mechanic shouted back, "We charge for it anyway. You should know that service advisor!". The sevice advisor was embarrassed and was speechless. I stared at him. He said, "I will bring the bill down to 100$ plus taxes". I shook my head and said, "You guys are the only shop know who CHARGE FOR WORK NOT DONE." I did not get a response. Not even a look up. Paid my bill and left. Never to return. This time, it was clearly not human error. I can definitely understand the stereotype that non-car type people go through when bringing their vehicle to the shop. HOW MANY PEOPLE HAVE THIS SHAMELESS SERVICE DEPARTMENT SWINDLED OUT OF THEIR HARD-EARNED MONEY? CAVEAT EMPTOR. (Unfortunately, a No-star review is not possible) More

Darren Kendell's Ford Ranger repair On Fri May 13 The engine light was on and there was a rattle under the truck.I called the fast lane on Sat May 14 at 7:30 and Justin said bring it in On Fri May 13 The engine light was on and there was a rattle under the truck.I called the fast lane on Sat May 14 at 7:30 and Justin said bring it in and they would take a look at it.I arrived and Justin did the work order and took the truck.Within 2 hours he called and said the mechanic recommended not driving the truck until the parts arrived on Tues, but to come down and pickup a rental truck that he had arranged because I had a warranty and the repairs would be cover as well.The truck was fixed by Tuesday has he said.I would like to thank Justin for such fast and efficient service,he should be commended for his great customer service.I will recommend coming to see Justin at Jim Keay for quality service and great friendly customer service. Thank You Justin for making my service experience great More