Jim Keay Ford Lincoln

My family bought a new vehicle from Othmane Chhih in May 2024. We are quite pleased with the interaction we had with him. Othmane was very patient and pleasant during the visits we had, to test drive, gath 2024. We are quite pleased with the interaction we had with him. Othmane was very patient and pleasant during the visits we had, to test drive, gather information, and satisfy our various requirements. I asked many detailed questions of Othmane and he replied to all of them in a clear, knowledgeable, honest, and trustworthy manner. The Keay dealership didn’t have the exact colour of vehicle we wanted already in stock, but Othmane was able to obtain it for us. I believe that we got a fair price for that vehicle as well as a fair price for the trade-in vehicle. I would buy from Othmane again in the future. We also had fruitful interactions with finance manager Adrian, on the extended warranty and prepaid maintenance. He was pleasant and accommodating of our needs. The Ford.ca website is an excellent tool for doing research on local vehicle inventory and it transparently posts PDFs of all the Window Sticker Sheets (which identify the VINs and list the exact specs and equipment fitted on each specific car, along with the MSRP). Other OEMs should emulate this level of transparency, in the absence of provincial govt requirements. The Keay website is transparent as well. It would benefit further from adding a search function, site map, and by listing the availability of dealer offered options such as rustproofing, undercoat, paint & fabric protection (which I also bought). It could also indicate OMVIC and CAMVAP membership up front, to reassure potential customers. My family appreciated that Keay posts the Window Sticker Sheet on each car in their lot. This is a transparent practice that I didn’t see too often at other OEM dealerships. OEM Ford doesn't provide full paper versions of the Owner's Manuals with each car but instead makes them available in electronic format alone (PDF at ford.ca, as well as in the car's dashboard system). More

Stay far away from this place. Just stay away from Ford. Nothing ever goes right with them Just stay away from Ford. Nothing ever goes right with them More

I bought 2014 Ford Edge limited in April 2018 from Jim Kay I was told there is no accident or any claim on vehicle. In July 2023 I went to trade in the vehicle and I was told this there is vandalism claim Kay I was told there is no accident or any claim on vehicle. In July 2023 I went to trade in the vehicle and I was told this there is vandalism claim of $5,700 in January 2018. If the dealer have told me there is claim on vehicle I would never buy it. More

Bought new from dealer, they did not pay off my trade in nor honour my extended warranty had to get manager involved who did not even honour his pledge to compensate for my time and loss. nor honour my extended warranty had to get manager involved who did not even honour his pledge to compensate for my time and loss. More

Do not buy a vehicle from this dealership. They sold us a lemon, have assumed zero accountability for doing so and know they can get away with it because of Canada’s lack of lemon laws. As a r They sold us a lemon, have assumed zero accountability for doing so and know they can get away with it because of Canada’s lack of lemon laws. As a result, we have lost at a minimum $16,000 because of their refusal to take any accountability (our $9000 trade in and $7000 cash deposit) for selling us a defective vehicle. Within days of driving the 2019 F-150 we purchased with 23,000km off their lot in July of 2021 it started to make loud and concerning noises. We were extremely patient while their service team in conjunction with Ford Engineering spent over 5 months trying, with no success, to identify and rectify the root of this issue this car was sent home with. Their service team logged over 1000km of mileage on this vehicle while trying to fix it - we keep detailed mileage records. They would often claim the issue was fixed (they had to dismantle and replace parts of the engine) only for the noises and sounds to persist when we got it back. Prior to purchase, we were told by Jim Keay it qualified as Certified Pre-Owned which means it apparently passed a 172-point inspection by Ford factory-trained dealer technicians. Either: (1) Jim Keay did not perform the thorough 172-point inspection they claimed to have prior to deeming this vehicle Certified Pre-Owned and suitable for sale, (2) the dealership was aware of the glaring issues with the truck and intentionally chose not to disclose the issue, or (3) whoever performed the inspection was grossly incompetent. All possible options are unacceptable. In November 2021 we reached out to the GM, Brian Anderson, in efforts to come up with a solution to this problem, either for them to buyback the truck from us or swap the truck for another truck of equal value that we purchased this one for while they properly fix the truck we purchased from them that had to these pre-existing issues. Had any of these issues been disclosed to us prior to purchasing this vehicle we would have never purchased it, and certainly not for $60,000. In email, Brian, alongside Lori Keay the principal dealer, claimed they acted in good faith when they sold us the vehicle and all they would do is have the service department to continue to work with Ford Engineering to resolve the vehicle issues. At one point in a voicemail, the GM, Brian Anderson suggested a potential course of action to be for my husband to trade in the vehicle at a loss because it is now “worth significantly less with this undiagnosed issue”. Translation: We will keep attempting to fix your truck for as long as you have warranty, but we refuse to acknowledge we sold you a defective vehicle and don’t really care how inconvenienced you are by this because we already have your money. Too bad. Since July 2021, I can’t even count how many service loaners we had to use. They’d give us a vehicle (and 80% of the time it wasn’t even a comparable vehicle to the truck we purchased, my husband requires a truck for work, not a Ford Escape or mini Ford Ranger that we couldn’t even get one car seat in, like they often tried to pawn off on us) and they often had to swap it out for another loaner every few days to a week. We have the stack of paperwork to prove it. The loaner situation itself was a nightmare as a family with two small children that had two car seats. Remember, this vehicle was in and out of the device department from August - December 2021. We finally stopped taking out vehicle to their service department after they were, yet again, unable to fix the truck's issues. At one point in time they did file for payment relief on our behalf (because I was too irritated in having to deal with figuring that out myself) but they were only able to get 3 of our payments reimbursed (approx $1000), but that is a drop in the bucket of what we have lost because of them. My husband and I have owned Fords for the last 10 years and it was the biggest mistake we have ever made doing business with this dealership. If you value your hard earned money, take your business elsewhere. More

This is a long overdue applaud to the Jim Keay ford employees. I had the opportunity to work with then in my purchase and service. especially ,Jayson and Jeff from Jim Keay Ford Lincoln. very professio employees. I had the opportunity to work with then in my purchase and service. especially ,Jayson and Jeff from Jim Keay Ford Lincoln. very professional and still will to walk forward in helping even after the sales is over. definitely recommend them and will do business once again when the time is right. More

I bought a Mustang from Thornhill. Chris Dugal made the sale easy and provided a complete photographic overview of the car down to the smallest scuff. The car was better than advertised and the deal went v sale easy and provided a complete photographic overview of the car down to the smallest scuff. The car was better than advertised and the deal went very smoothly. He even had the car polished and waxed for me. Great service. Would recommend 100%. More

Do not get your oil change here. Every time I did they they added to much oil by half to to a full liter. Next they added to much oil by half to to a full liter. Next More

One Star is over rating of the service Two months of total disregard for customer service. Windshield and mirror replacementt work has had persistently unacceptable results, with what ap Two months of total disregard for customer service. Windshield and mirror replacementt work has had persistently unacceptable results, with what appears to be no accountability for such. I find Jim Keay Ford Lincoln's 4+ star rating on this site to be extremely suspect 👎 More

Buyer beware! I had my SUV power steering repaired. The next day, I noticed my auto-start was not working. They wouldn't look at it or accept responsibility, when I had my SUV power steering repaired. The next day, I noticed my auto-start was not working. They wouldn't look at it or accept responsibility, when clearly the mechanic made a mistake by disconnecting the ground wire and not reconnecting it. The service advisor basically called me a liar when I said that it was working before I brought it to them. NEVER AGAIN!!! More