Jim Gauthier Chevrolet

I am extremely disappointed with the service I received at Jim Gauthier Chevrolet in Winnipeg.. I brought my 2018 Chevrolet Cruze RS in for a check engine light diagnosis. I was told Cylinder 3 was misf at Jim Gauthier Chevrolet in Winnipeg.. I brought my 2018 Chevrolet Cruze RS in for a check engine light diagnosis. I was told Cylinder 3 was misfiring and that the injector and spark plugs needed replacement. I paid approximately $1,800 for those repairs. Within two hours of picking up my vehicle, the check engine light came back on. When I returned, I was told Cylinder 1 was now misfiring and another injector needed replacement. More money was spent — yet the problem still remained unresolved. After multiple visits and nearly $3,000 in total repairs, I was essentially told by the service manager rich that they could not determine the root cause of the issue. Instead of properly diagnosing the vehicle, it felt like parts were being replaced one after another without clear confirmation that they were actually defective. This resulted in significant financial loss and unnecessary stress. This is not my first negative experience at this dealership. On a previous visit for a simple tire puncture, I was advised that my brake pads needed replacement — despite the fact that I had replaced them just one week prior. I contacted the service manager, Rich Roux, via email regarding that incident, but never received a response. During this most recent situation, I also reached out to management again and received no meaningful follow-up. Spending thousands of dollars without a proper resolution, combined with a lack of accountability or communication from management, is unacceptable. Especially during Winnipeg’s extreme winter conditions, being left without reliable answers adds even more frustration. Based on my experience, I cannot recommend this dealership. Customers deserve accurate diagnostics, honest recommendations, and responsive management — none of which I experienced here. More

Kaylen Gauthier and Ivan N were awesome help. I have purchased many vehicles from here and will keep coming back. Thanks gentlemen for all the help. I have purchased many vehicles from here and will keep coming back. Thanks gentlemen for all the help. More

Terrible liars. Rich riuoux will pretend to care about your concerns but once it comes to the pint where you rpive the damage the dealership did to your vehicle he l Rich riuoux will pretend to care about your concerns but once it comes to the pint where you rpive the damage the dealership did to your vehicle he lies and pretends that the damage doesn't exist. He's a xxxxing liar. More

I was in recently to have my regular oil change done on my 2020 Chevrolet Spark. My Service Advisor has always been Jaclyn McBride. She does a fabulous job of taking care of my vehicle. She is so professio my 2020 Chevrolet Spark. My Service Advisor has always been Jaclyn McBride. She does a fabulous job of taking care of my vehicle. She is so professional and knowledgeable, keeping me informed throughout the whole process on how things are going. I usually go for breakfast while the vehicle is being serviced and she will call and let me know when it's ready for pick up or if other things need attention. She makes certain it's always washed and cleaned. I like dealing with her, since she is so caring. I also want to acknowledge the other members of the Gauthier team in providing great service to me and for my vehicle. More

Shout out to Matt. . Great service and knowledgeable.. after 20yrs of going here, will still be going here. Thank you 😊 . Great service and knowledgeable.. after 20yrs of going here, will still be going here. Thank you 😊 More

Called around to find out prices for an all-point inspection as we are about to be taking our vehicle on a long road trip and wanted to make sure everything was in tip-top shape and Jim Gauthier was inspection as we are about to be taking our vehicle on a long road trip and wanted to make sure everything was in tip-top shape and Jim Gauthier was the most affordably priced at $144.00 for an all-point inspection and oil change. I thought wow, what a great deal. Just dropped it off and said that they are going to charge us an extra $160 to check the engine separately. Nobody could have told us that on the phone? Hidden costs are extremely shameful as I could have gotten a better deal just down the road and from now on, that is who is getting my business. Getting business through dishonesty is so shady. More

Overall, nothing special. Customer service was ‘fine’, but nothing to write home about. Likely won’t return. Customer service was ‘fine’, but nothing to write home about. Likely won’t return. More

Reggie M Sales Rep gave us the best service. Kind, patient and sincere. Thank You! Kind, patient and sincere. Thank You! More

Very friendly and accomodating, beautiful showroom, lots of vehicles to look and price while waiting for service work to be done on my vehicle of vehicles to look and price while waiting for service work to be done on my vehicle More

I took my car in for a transmission flush and had to wait 4 hours - my own fault because Cory said there was a shuttle available - the flush was only supposed to take one hour. Good service when I took it i 4 hours - my own fault because Cory said there was a shuttle available - the flush was only supposed to take one hour. Good service when I took it in for an oil change though. More