Jackson's Toyota

I am writing this email to let you know that I have received very poor service from one of your sales representative (Lucy) and Manager (Andrew). First Lucy called me and booked an appointment to bo received very poor service from one of your sales representative (Lucy) and Manager (Andrew). First Lucy called me and booked an appointment to book a Toyota sienna car.I live in Startford. I drove 2hr 15 min one way and when I came to your dealership then she told me the car is sold.No apology or efforts from her side. another thing I told her is that I have a Toyota car which I want to trade. She forgot everything and gave me an invoice without change. She is not professional or not trained very well When I went to Andrew and told him the same story. He was reacting like who cares. No apology or no efforts from his side. I have not seen this like dumb manager in my life anywhere who is holding management position but dont know how to handle situation.He is very Pathetic guy I don't feel a positive sales environment and moral values in your dealership. I won't buy any car from here and will notify about this in our community as well. Also I see the car is still available on facebook Marketplace right now and your 2 salespersons are advertising for the same car so why are you guys doing false advertisement and wasting customers time and if it is sold then remove ad asap. More

Told me I did not have extended warranty and air conditioning wasn’t covered. Called Toyota Canada and was told I do have and air conditioning covered! Argue with service and they agree to look at m conditioning wasn’t covered. Called Toyota Canada and was told I do have and air conditioning covered! Argue with service and they agree to look at my car (CHR). Replaced compressor pick up car and a week later it’s leaking…. Oh sorry warranty expired now. More

Andrew Black was amazing at helping us find our new car. He was very knowledgeable and all around fun guy. We would definitely recomend him to anyone we know that is looking for a new car. Thanks Andrew He was very knowledgeable and all around fun guy. We would definitely recomend him to anyone we know that is looking for a new car. Thanks Andrew More

My salesman Andrew Black is knowledgeable and courteous. A true professional. I would happily recommend him for your next purchase. A true professional. I would happily recommend him for your next purchase. More

Just purchased my first vehicle,I dealt with Shawn He was very patient helpful totally recommend Shawn, Showed me around the dealership everybody was very friendly and helpful. We totally recommend Toyota fo very patient helpful totally recommend Shawn, Showed me around the dealership everybody was very friendly and helpful. We totally recommend Toyota for your next purchase!!!!!!!! More

Just got a delivery of my new car from Jackson’s Toyota in Barrie. My sales person was Bill Loughead. I recommend him to anyone who is interested in buying a new or used vehicle. Can’t say enough about in Barrie. My sales person was Bill Loughead. I recommend him to anyone who is interested in buying a new or used vehicle. Can’t say enough about his interest in what makes you happy without being pushy and his soft selling manners and the pleasant smile you get from him ( and the rest of the staff) when you are at the dealership is enough to make you have a great day. I will always will be greatfull for making my buying a new car experience one to remember. Thank you Bill and Toyota, Eva Rorabacher. More

They damaged my summer rims before I even received the vehicle. Rather than replacing them, they promised three detailing sessions. They obviously did this because it saved them money. I agreed because it vehicle. Rather than replacing them, they promised three detailing sessions. They obviously did this because it saved them money. I agreed because it seemed like it was all I would get. When I tried to use them, they changed from three sessions to one, with no explanation given. The conversation was intentionally rude and abrupt. Looking through the reviews, this seems to be their method. They completely ignore any negative review, even in situations much worse than mine. Avoid! More

While the staff at [business name] were friendly, my overall experience was disappointing. Despite paying via direct deposit, I encountered significant delays in receiving my car, which inconvenienced m overall experience was disappointing. Despite paying via direct deposit, I encountered significant delays in receiving my car, which inconvenienced me for several days. Additionally, I was pressured into paying $380 for Roof Rack Cross Bars, which I later discovered were not even installed upon returning to collect my car, necessitating an additional four-hour trip. Furthermore, I was surprised to be charged for parking upon releasing my vehicle, as this fee was not disclosed to me at any point during the transaction. Improved communication regarding service timelines and additional charges would greatly enhance the customer experience at [business name]. More

I don't normally like to give negative reviews but these guys really deserve it. My son and I went in last April to purchase a brand new Toyota Corolla. Their salesman Bill indicated that it could take up t guys really deserve it. My son and I went in last April to purchase a brand new Toyota Corolla. Their salesman Bill indicated that it could take up to 8 months to receive it. We had heard about the supply chain issue so we thought no problem. During that time we heard very little from them. At the beginning of December I saw a review on their website where a customer got the same car less the sunroof in 2 months! We have been waiting 8 months and still didn't receive the car. I get that it wasn't the exact same car however it would have been nice if Bill could of given us the heads up that it was coming and given us the option since we had been waiting so long. Anyway we cancelled the deal and went elsewhere and got the car within a week. Don't waste your time with these guys. They are a joke and don't give a dam about customers! More

The maintain their high star rating by asking customers who are not happy to please not return and they delete your account. Found another dealer. Wonderful people and will never do bisiness with Jacksons who are not happy to please not return and they delete your account. Found another dealer. Wonderful people and will never do bisiness with Jacksons again. More