Jackson's Toyota

Bought my 2023 Camry at Jackson's. What a huge mistake. First off, the agent made all kinds of promises he never kept. After closing the deal (no car yet) I was taken to an office ne What a huge mistake. First off, the agent made all kinds of promises he never kept. After closing the deal (no car yet) I was taken to an office nearby where the pressure began to get useless extended warranties. Refused them all! At long last, my car was delivered, yet another frustrating experience I will not go into. By the way, take a GOOD look at your invoice before you commit! You will notice a charge for the PDI (Pre Delivery Inspection). Mine was $1017 + taxes. They will NEVER tell you the truth about what this is for. I suspect they look at the tires, check the horn, lights and VERY LITTLE else. I leave it to you to figure out the hourly rate this is costing you! In short, if you have a burning desire to get ripped of, that's the place to go! Good luck, you'll need it!!! More

Anthony Casey to Andrew Black the service was above and beyond. The follow up emails and calls making sure I was up to speed on the delivery was greatly appreciated. I highly recommend Jackson Toyota a beyond. The follow up emails and calls making sure I was up to speed on the delivery was greatly appreciated. I highly recommend Jackson Toyota and their amazing staff specifically Andrew Black. 12/10 rating. More

Although it was an extremely long wait (15 months) to get my car, I got exactly what I ordered and the wait, so far, was worth it. This time leaving the dealership I had a really good understanding of all o my car, I got exactly what I ordered and the wait, so far, was worth it. This time leaving the dealership I had a really good understanding of all of the vehicle’s features. The few questions I had were quickly and efficiently answered by Andrew Black, and he has reached out already to see if I had further questions. A good buying experience. More

I recently purchased the 2023 rav 4 xle and am loving it. Good customer service support. Good customer service support. More

I currently own a Ford, a Jeep, a Mazda and a Toyota. The worse service experience is always at this dealership. The worse service experience is always at this dealership. More

I would have loved to support local as I am from Barrie and purchase a new vehicle from here but they do not support the Toyota Motor Manufacturing Company employee discount anymore. My dad worked at the T and purchase a new vehicle from here but they do not support the Toyota Motor Manufacturing Company employee discount anymore. My dad worked at the Toyota factory making vehicles for over 30 years as a supervisor and we have had good experiences purchasing two vehicles at Jackson's Toyota before with this discount. We were TOLD in person 4 weeks ago that this letter was going to be accepted. When Andrew Black called me he told me the letter was accepted until I told him Anthony Casey said it wasn't. Clearly there was miscommunication among the sales team which impacts the experience of the customer negatively. How can this change in 4 weeks from accepting our discount to not accepting it? So now I've had to travel 2 HOURS from home to purchase a vehicle. I get that inventory is low, but everything is done by "orders" at a dealership anyways. I am one customer that is asking for this on one specific vehicle, what difference does ONE order make. I also feel distressed because I feel gossiped about, a manager at Jackson’s Toyota called another dealership where I have an order asking if I indeed had an order with them, when I already told Jackson’s Toyota that I did. Why would I lie? I cried because I feel violated from this. We're all pretty disappointed that it is not being accepted and no longer plan on purchasing a vehicle here ever again or bring our vehicles here for service. More

Our neighbours bought a brand new 2023 Toyota Rav4 from you (they had ordered a 2022 but the delay was so great you substituted the newer model) and picked it up in early February. Unfortunately, the trai you (they had ordered a 2022 but the delay was so great you substituted the newer model) and picked it up in early February. Unfortunately, the trailer hitch they had chosen as an option when they placed their initial order was not in stock at the time of their pickup (why was it not installed right at the factory?) and has still not arrived so they can have it installed. They are planning a trip to Newfoundland this June and had hoped to be able to drive their Rav4 as the gas mileage is so much better than their old 2010 Forerunner (with close to 500,00km on it), but they need that trailer hitch installed on their Rav4 so they can pull their small tent trailer. What is the holdup? If you do not have access to a Rav4 trailer hitch, why have you not tracked one down, or offered to pay to have a custom trailer hitch installed on their car? Sometimes it takes a good kick in the pants to get the results you want and I hope this has been the case in this situation! If it were me I would never have put up with this delay and I find it very frustrating to hear these two "Jackson Toyota repeat customers" being treated this way! If this situation applies to more of your customers than our friends I hope someone in your dealership takes note of this complaint and makes a move to complete the conditions of sale agreed upon when the vehicle was ordered. More

They forgot to put oil in my motor. I drove down the street realize my oil light was on. I don’t suggest anyone to go there. I drove down the street realize my oil light was on. I don’t suggest anyone to go there. More

Our recent purchase of a 2023 Toyota Rav 4 Hybrid from Jackson Toyota was one of our most satisfying experiences. This good experience can in our opinion be credited to our sales rep Andrew Black. He spe Jackson Toyota was one of our most satisfying experiences. This good experience can in our opinion be credited to our sales rep Andrew Black. He spent considerable time guiding us in our efforts to select the best vehicle for our current needs. The entire process was done in a very caring and professional manner. His dress code helped also make it a memorable experience Glen and Aldene McLinton More