Jack Carter Chevrolet Buick GMC

Worst Dealer ship i have ever seen Bought new Cadillac 2016 SRX Premium Model Black Color when i took home and after few days wash saw whole car was full of s ship i have ever seen Bought new Cadillac 2016 SRX Premium Model Black Color when i took home and after few days wash saw whole car was full of scratches like some one polish it with bad stuff. windshield was broken from inside top of the windshield the body was not painted properly and one of my alloy was chipped . on the top of that service people are so bad and rude they just dont know how to treat customer and talk on phone i am waiting for last 3 days since they took my car after the commitment of 1 day work we will return it next day after 3 pm they called and mentioend we will return it on friday and even then there is no follow up from there end i am calling them and they are not responding and if they answer phone no satisfactiory reply and on the top of that they have so much attitude that they are doing a favour on customer and girls on service they typically yell at customers shelby simmonds and manager mike he just ignore phone calls and msgs i tried to contact owner and get hold of sales mamager and told him everything and still didnt get any follow up from him either or any assurance look llike this place really needs a lot of improvement. GMC should do something about it i bought the car one month ago and face enough thats the worst people to deal with only sales man was nice brian and accounting team at the time of buying the car and after that there role is finish so the customer is by his own. we should never ever recommend any1 to this dealership. More

Poor service customer service So i booked for a simple oil change for 7am. Came in at 645am and already there is a lineup of cars ahead of me. Waited inside my car until 715am ju So i booked for a simple oil change for 7am. Came in at 645am and already there is a lineup of cars ahead of me. Waited inside my car until 715am just to get my car in the shop. Once my car is inside, I have to line up again for another 15 mins to talk to one of the customer service agent to state why i'm there. Then they ask if I need a shuttle to take me to work, I said yes. I now have to wait another 30-45 mins. This whole process is a gongshow through and through. My goodness, never have I ever have to wait this long. I hope they do a good job in oil change or I will be so livid!!! People here move very very slow. C'mon people! move! More

neglectful service department After buying my Cadillac Cts V from Ontario I brought it to Jack Carter in the spring of 2015 with concerns of low oil pressure. They told me the dash After buying my Cadillac Cts V from Ontario I brought it to Jack Carter in the spring of 2015 with concerns of low oil pressure. They told me the dash wasnt displaying the correct pressure and I was fine and sent home. Few months later I continued to see it drop and took it back in and they replaced the ECU, Dash, oil pressure sensor and it still didnt change and Jack Carter told me the car was fine and set it back to me. In the fall of 2015 I took it in once more as my Cadillac service plan ended and I did an oil change and found metal in my oil and filter. I took in the filter for proof and was told this wasn't enough to be concerned and sent on my way. Also during this trip they parked my car into the curb and broke the front splitter and curbed my front 2 rims. It took Alberta and wheel 4 attempts to fix the wheels and paint them and they still look pretty poor. Back to the oil issue, the spring came and I took the car out of storage and change the oil and found my oil was full of silver and gold material. Back to the dealer and they tore down the engine and found 2 bearings that had failed, crank needed replacing. I requested a long block with concerns with contamination, that was denied, I asked for a short block, denied, I asked for them to send the block off to be cleaned correctly and machined, that was also denied. The head techs said it was fine to replace the main bearings, crank, rod bearings, and oil pump and I would be good to go. I fought this for about 3 weeks and it got to the point I was told to get a flat bed to pickup the car with a dissembled engine, front cradle removed and take it somewhere else. I replaced the top end parts with parts out of pocked in the hopes it would remove any change of hydrulic lifters from failing or needle bearings in the rocker arms from failing. I also sourced a new cam. My warranty was voided after that even thought they did the work. All of the problems above were when the car was 100% stock and had nothing to do with anything I had done, failing parts and lack of service just snowballed this into now the entire engine needing to be replaced. I have now had the car for 1 month and put 1000 km on it and the oil pressure stops increasing after 40 psi at 3000 rpms. I have 40 psi from 3000-6250 rpms. Either there is a blockage from them not cleaning the engine, or the residual material has caused a loss of compression. The service manager has never been involved, Ive requested to talk to him multiple times and just told to trust the process. All of my engine harness clips are also broke from them taking the engine apart and putting it back together with zip ties. One of the most disappointing places I have ever done business with. More

terrible service dept bought a new truck there sales people were great.my wife took it in to get oil service was told cannot do oil change gm would not allow it until oil m bought a new truck there sales people were great.my wife took it in to get oil service was told cannot do oil change gm would not allow it until oil monitor is at 80% sent my wife away and made her back the truck out of the service bay I went back to see whats up said they would service it if I would bring it back .talked to the service manager what a joke no apology nothing should have went to shaganappi from the beginning. More

Very impressed Kurt Ireland listened to my concerns and took the time to explain the findings for the repair and gave a good estimate of when my car would be ready d Kurt Ireland listened to my concerns and took the time to explain the findings for the repair and gave a good estimate of when my car would be ready depending on the new part required arriving to finish the service call. I have had the vehicle in twice for routine service and Kurt has impressed me the most with his customer service. More

Service The worst customer service possible rude service writers and even the manger told us to go away he was not there to listen to complaints . I work as The worst customer service possible rude service writers and even the manger told us to go away he was not there to listen to complaints . I work as a service advisor for a very large service company and would be let go if I treated customers the way we were More

Great Service Every one I dealt with was professional, polite and accommodating. My check in was processed quickly and efficiently; it included warranty work and ti Every one I dealt with was professional, polite and accommodating. My check in was processed quickly and efficiently; it included warranty work and tire swap. Mike took plenty of time to understand my concerns and ensured that everything was handled well. My vehicle was returned clean and swapped out tires wrapped and stacked in the hatch. Kudos to Mike and the Service team for another exceptional job. More

Right car with no hassle My representative Pierre was very helpful and got me the vehicle I wanted--took the time to give me a tour of the car and tech features. My representative Pierre was very helpful and got me the vehicle I wanted--took the time to give me a tour of the car and tech features. More

Check New Vehicles Carefully - shoddy repairs done We purchased a new vehicle 3 years ago from Jack Carter. Last fall, rust started coming through on rear panel. Took it in (took 3 appointments for t We purchased a new vehicle 3 years ago from Jack Carter. Last fall, rust started coming through on rear panel. Took it in (took 3 appointments for them to actually look at it - always brought it in when had something else to do - ie. oil change, windshield replacement, but they always ignored looking at the rust). When they finally did, stated it was from shoddy repair done to the vehicle therefore it wasn't covered by warranty. We purchased the vehicle brand new from them and have not had any repair work done to the vehicle. We took it in to Southgate Allmakes Bodyshop and they indicated it was in fact due to a "spot repair" which is common when vehicles get damaged in freight. Jack Carter states that because they have no record of the repairs (dealerships will not accept a vehicle until the repairs have been completed), it is not their problem and too bad so sad. The cost to fix the vehicle was approx. $750 but Jack Carter, nor GM Canada are willing to even address it. Would never recommend this dealership, nor will we ever do business there again! Inspect any new vehicle extremely carefully as it may be repaired already and they won't stand behind their vehicles! More

Never been more disgusted by a business If you are young woman in Calgary and would like to be talked down to in a disrespectful manner, be stranded in a city where you don’t know anyone, be If you are young woman in Calgary and would like to be talked down to in a disrespectful manner, be stranded in a city where you don’t know anyone, be late for work, miss out of pay from being late to work, anger clients because you have to cancel scheduled meetings, not have your car actually fixed and have not a single person apologize for the inconvenience they have caused you, then Jack Carter Chevrolet is for you. The service I received at Jack Carters Chevrolet was the most horrendous service I have ever received. I booked my 1 year old car in warranty work and parts. When I booked my car in a week early I had double checked that I would be receiving a loaner car for the time my car was in the shop. I dropped off my car the night before it was booked in and was told there wasn't a loaner currently available but would be available in a few hours. They arranged for a the “service shuttle” to take me home with the promise that a loaner would be dropped off later. The service shuttle was some guy driving me home in his personal vehicle, which was uncomfortable enough without the personal questions he kept asking. When no car was dropped off later that night I called in to see what was happened. I was told that everything was closed and I was out of luck and that NO ONE would ever have told me that a car would be arranged later in the day for me. The helpful suggestion that I received from the night manager was to take the bus to work the next day. It was only when I suggested that the company should pay for a taxi to drive me to work the next day did he agree to that. The taxi arrived late, got me to work 45 minutes late and then I was left stranded at work without a way to make my meetings for the day which means I had to cancel on clients. I called first thing in the morning to see when I would receive a loaner for the day or when my car would be ready for pick up, luckily my car was done and I could pick it up at the end of the day, of course they had to arrange for someone to pick me up early from work. I tried to discuss what had happened with the service manager on pick up of my vehicle and was promptly given the “you have you car now, leave.” When I was in the dealership I was spoken down to by the management as soon as they saw me, which I can only assume is because they didn't feel that they had to treat a woman in her early twenties with any semblance of respect. To cap it off the problem that I brought my car in for didn't get fixed and they missed the hole in my transmission. I spent a large chunk of money to purchase a brand new car and I expect the service that is guaranteed by that purchase which I certainly did not receive from this dealership. This morning I called my regular dealer in Edmonton, asked them to book my car in to look at the things that weren't fix and to double check everything that was replaced because I don’t trust anything Jack Carter did. They have already called back to say they have me booked in, they have confirmed with rental company that I will be receiving a car for the week so I can come back down to Calgary for work and they are sorry I had such a horrible time with another dealership. The only reason I didn't take my car to them in the first place is when they heard what was happening with my car they recommended I don’t make the drive north and to find a dealership in Calgary. More