Jack Carter Chevrolet Buick GMC

I was recommended a differential service on my 2017 Silverado by Maneesh in the service department at Jack Carter. I thought this was odd since my truck only had 67K kms on it. Maniesh was a bit rude Silverado by Maneesh in the service department at Jack Carter. I thought this was odd since my truck only had 67K kms on it. Maniesh was a bit rude and quite blunt with me, telling me that if I did not get this service done on my truck, I would regret it as it would cause expensive issues down the road. I was still hesitant, and a bit annoyed - however, I decided to take the recommendation of this "expert". Approximately 500km later, when I was driving to Medicine Hat, my rear end locked up and I narrowly avoided a collision. After having my truck towed to the nearest service point - it was discovered that the rear differential had been starved of fluid, and was apparently not filled properly, or even 'barely filled at all'. The ring gears had seized completely due to there not being adequate fluid in my differential, and that completely blew up my rear end. Not including the downtime, I ended up paying over $4500 for the repair - having to completely replace and rebuild my rear end! All of this just because Jack Carter didn't fill my diff properly after the differential service. I later found out that there was absolutely no reason for a differential service to even be done on what what a relatively low mileage truck, as GM doesn't even suggest this until 150km +! I will never go to Jack Carter again, after this fiasco - they are shady, entitled and incompetent! Anyone thinking of using Jack Carter - my advice, find a better Chevy dealer with honest service staff and competent technicians! More

Fast service and very knowledgeable. They were able to repair a flat tire and swap out my winter tires with very short notice They were able to repair a flat tire and swap out my winter tires with very short notice More

Service is always great. Service advisor is very knowledgeable and pleasant to deal with. No surprises. Excellent. Service advisor is very knowledgeable and pleasant to deal with. No surprises. Excellent. More

Conveniently located, easy to book appointment, friendly service associate, professional technicians, accurate estimate, efficient transaction service associate, professional technicians, accurate estimate, efficient transaction More

Service keeps me well informed. They do good work and do only what is required on the vehicle They do good work and do only what is required on the vehicle More

Great service and friendly. Reset Tire pressure monitor system without me asking them to reset it. Reset Tire pressure monitor system without me asking them to reset it. More

Seller was polite honest informative and Keri’s up to date as to what was going on and made the sale to fit what I wanted date as to what was going on and made the sale to fit what I wanted More

From the moment you walk in the door you feel very welcomed. Super friendly gals at the front desk. welcomed. Super friendly gals at the front desk. More

Professional excellent service. Everyone from service writer shuttle drivers to clerk accepting payment were friendly pleasant and efficient. Everyone from service writer shuttle drivers to clerk accepting payment were friendly pleasant and efficient. More