Islington Chrysler Dodge Jeep Ram FIAT - Service Centre

ISLINGTON TO THE RESCUE!! WOW - I didn't know it could be this easy. Always looking to do the right thing, the staff were accommodating from the first phone call to final ha WOW - I didn't know it could be this easy. Always looking to do the right thing, the staff were accommodating from the first phone call to final handshake. They care about my car as much as I do. Being a bit car illiterate, the Senior Service Advisor, (Serge Derkach) advocated for best car practices and explained technical concepts without making me feel inferior. Never looking to over-sell, he offered me an option that ended up saving me money. After striking up a friendly conversation with long-standing Sales Representative, (Alban Joseph) while my car was being serviced, he took it upon himself to speak to the service department and ensure I was looked after. The Service Manager, (Elvin Etcubanez) was not hesitant to make contact with me when I first arrived, and offered ways to further accommodate. All of the staff rose to an unlikely occasion - picking up on warranty work that was abandoned by a past dealership struggling to find the cause of a leak. They took it in stride, and completed the job in a timely manner. Extremely fair, honest, and respectful. They might just make the shortlist for Christmas cards come December! More

Customer Service is alive and well :) Everything went smoothly, from the first phone contact through to the service deliver. I let them know I needed to leave at a certain time, and they a Everything went smoothly, from the first phone contact through to the service deliver. I let them know I needed to leave at a certain time, and they assured me they'd accomodate that, and they did. Clean good waiting room with free wifi for working while waiting. Pleasant and efficient customer service. More

Awesome service Calvin! I had an issue with the roof liner on my brand new 2016 Dodge Challenger. Calvin, with the service department at Islington Chrysler, was extremely hel I had an issue with the roof liner on my brand new 2016 Dodge Challenger. Calvin, with the service department at Islington Chrysler, was extremely helpful and easy to deal with. He arranged to have the roof lining replaced, without any issues or stress. He was friendly and courteous, which was unexpected based on previous experiences with other Chrysler Dealers. More

Helped me right away, didn't charge me anything. I had a small dent on the side of my Fiat but it prevented the door from opening properly. Serge from the Service Dept helped me right away, without a I had a small dent on the side of my Fiat but it prevented the door from opening properly. Serge from the Service Dept helped me right away, without an appointment. They popped out the dent, no charge. They were also very kind and helpful. I highly, highly recommend this dealership. It's been a great experience so far, and the staff seem straightforward and honest. So happy :) More

Best service ever. I would like everyone to know how great thee people are. As a female I was not treated as a dumb women. They took there time to listen to me describi I would like everyone to know how great thee people are. As a female I was not treated as a dumb women. They took there time to listen to me describing the problems I was having with my van and also explain to me everything that was done. I received politeness and respect from Calvin Damian on the service desk along with friendly and respectful attitudes from The service manager, Elvin Etcubanez. This respectful attitude was also received from the mechanics, teller and salespeople. Thank to everyone on staff at Islington Chrysler. Marie Wagar More

Wow! That was great. Had to get A/C done. Price competitive and awesome service and shuttle was great. Had another small issue within a few days, even though it wasn't the Had to get A/C done. Price competitive and awesome service and shuttle was great. Had another small issue within a few days, even though it wasn't their fault they fixed it at no cost! Who knew service still existed. Thanks. More

Great Shuttle Driver Chrysler Islington Shuttle driver is a great guy with a great experience who knows all the streets and picks up the customer in a quick time with a sm Chrysler Islington Shuttle driver is a great guy with a great experience who knows all the streets and picks up the customer in a quick time with a smile on his face. I wish there were more drivers like him More

If you are a women they will con you I used to go to this dealership. They were amazing ( at first ) until they get your money. For example: I bought the extended warranty for my used 2 I used to go to this dealership. They were amazing ( at first ) until they get your money. For example: I bought the extended warranty for my used 2008 Jeep Patriot and I went there all the time for annual oil changes. If you didn't know already, this model is famous for needed to have it's ball joints replaced ( and at a hefty cost too) the extended warranty was to cover that should it need replacement. Every time I went to get an oil change I always asked " What is the current condition of the ball joints?" they always said it was good. I kid you not the next time I went there my warranty JUST expired 20km ago and all of a sudden "the ball joints are in poor condition and need replacing" I wish I could stop there. Also, I went to this dealership to investigate a noise that was coming from the engine area. THEY WENT AHEAD and worked on my vehicle WITHOUT MY CONSENT and then slapped me a bill and expected me to pay for a service I did not authorize. This is illegal and unethical. I let the manager know and all I got was a couple of free oil changes on the house. What a joke. More

Taking customer service to a whole new level I had my 2015 Dodge Viper that I purchased from Islington, in for a minor recall. All of the staff at Islington Chrysler are very professional. Prompt I had my 2015 Dodge Viper that I purchased from Islington, in for a minor recall. All of the staff at Islington Chrysler are very professional. Prompt and courteous service at its best. The sales experience was top notch as well as the service experience. I would highly recommend Islington Chrysler to anyone considering a Chrysler product. More