Islington Chrysler Dodge Jeep Ram FIAT

Hi, my name is Dean. My daughter Katie and I recently dropped by Islington Chrysler to do some shopping for a new car, for Katie. As soon as we got out of the car at The dealership, the "car salesman" gu dropped by Islington Chrysler to do some shopping for a new car, for Katie. As soon as we got out of the car at The dealership, the "car salesman" guard went up, based on previous experiences at other dealerships. Old habit. Once inside, we were greeted by Sue Thompson, one of the sales people. Within 15 minutes of talking with her, and my daughter giving her some ideas about what she was looking for, I could feel the "guard" melting away. She treated us both like normal human beings and was genuinely interested in my daughters thoughts and needs. Next thing I know we are on our way out for a test drive. All the while being told about the pros and cons of this vehicle for Katie's needs. Sue has such a natural way about her, you can't help feel comfortable, and never once did we feel all she was after was the "almighty buck". What a relief!!!! It was actually fun. After a substantial ride around to let Katie get a feel for the car, we went back, then into the "bean counter" (finance manager) office to see if it was meant to be. This is where we met Umar. This man is great! Not once did he make Katie, or I, feel like idiots for not understanding some of the options that are offered. And when we asked questions, he answered them in a way that still left our pride and dignity intact. Impressive! Unfortunately, it wasn't meant to be with that particular car. However, before leaving, Sue said she would keep her eyes open for something that might suit Katie's needs. Within a week, Katie gets the call. Pictures followed, Katie was in love once more, and a meeting was arranged to view the car. She bought it. Sue had the car detailed from top to bottom, and the mechanics went over it with a fine tooth comb, and my daughters driving a car I don't have to worry about. It has been a great pleasure dealing with Sue, from the time we walked in the front doors. Thanks to Umar for his hard work and patience. Thanks to the guys in the shop who made sure everything mechanical was good. I WILL definitely do business at Islington Chrysler again!!! More

Awesome Experience ! The salesperson (Sue) was understanding of my needs/wants and very knowledgeable on the product. Umar explained all the available options with regards to the rust proofing and understanding of my needs/wants and very knowledgeable on the product. Umar explained all the available options with regards to the rust proofing and additional warranties without giving the preasure sales pitch I've experienced at other dealerships. Would definately recommend this dealership. More

During the recent cold snap, the factory battery on my 2008 Jeep showed its age and finally died. After getting a boost from someone at work at 5pm, I drove straight to the dealership. Notwithstanding the 2008 Jeep showed its age and finally died. After getting a boost from someone at work at 5pm, I drove straight to the dealership. Notwithstanding the late hour, Serge had my car brought into a service bay and had a new battery, battery lead and oil change completed in an hour. While waiting pensively, Serge insisted that I help myself to a free coffee (worth the wait). In the meantime, I ran into the dealership's shuttle driver, Tufan, who recognized me from previous visits and greeted me. If you ever have to use this dealership and get a lift from their courtesy shuttle, Tufan is a true gentleman. He makes you comfortable whether you prefer conversation or silence and evidences a career spent as a professional driver. He's one of those people that just make your day better for having met him, if you choose to recognize him as such. I can't say enough about him as a decent, genuine human being. My service, unscheduled as it was, was completed in an hour and I left with the peace of mind of having factory service done with the quality you can expect from factory trained professionals, as opposed to the risk of a street corner mechanic. The purpose of this review is this: I've been gouged by other dealership service departments before and I have also known good, honest, independent mechanic. The service advisors at Islington that I have dealt with previously, Serge and Elvin, ensure that you are not being over-serviced with things that your car does not need while making sure that your car gets everything that it does need. The reality of going to a dealership is that jobs are subject to book listed shop rates and you're going to generally pay for every 15 minute listed rate, where an independent mechanic may save you on labour. Nonetheless, the staff in the Service Department have worked for my trust and future business. If you are in need of dealership service, I strongly recommend Islington. More

Front advisor service was very good but the length /time of service was too long- I actually observed mechanic working & he seemed to take it quite slowly. $50 to install a battery was ridiculous. of service was too long- I actually observed mechanic working & he seemed to take it quite slowly. $50 to install a battery was ridiculous. More

Alban was our salesperson and we enjoyed working with him. He was friendly, professional and easy to talk to. We will defiantly consider coming back next year when we will be looking to purchase a seco him. He was friendly, professional and easy to talk to. We will defiantly consider coming back next year when we will be looking to purchase a second car. More

Just bought a Fiat 2013. Alban, Lester and Kevin were awesome they had the patience and understanding to inform my with all the detail to the purchase of my new car. I didn't feel pressure and I'm more awesome they had the patience and understanding to inform my with all the detail to the purchase of my new car. I didn't feel pressure and I'm more then happy with my purchase. I recommend this dealership, they have the experience and professional. The service was exceptional. More

I have been a loyal customer for approximately 20 years. I have always found the service far above average particularly as it applies to my dealings with Mr. Derkach. I find him to be extremely knowledgeabl I have always found the service far above average particularly as it applies to my dealings with Mr. Derkach. I find him to be extremely knowledgeable, courteous and very helpful both in service and the advice provided. He is the reason I chose to stay with the Chrysler brand in purchasing my third vehicle from Islington Chrysler, the 2012, 200 model. Mr. Derkach recommended Alban Joseph to show and service me in the purchase of my new car. My previous vehicle, a Dodge Caravan, was also purchased from Mr. Joseph on the recommendation of Mr. Derkach. The consistency in service, customer appreciation and dependability on the three vehicles purchased at this dealer is the reason I have remained loyal to the Chrysler brand. More

Islington Chrysler has lost my business indefinitely at the young age of 21. While looking to purchase my first vehicle a 2007 Jeep Wrangler I was quoted a price of $13,800 over the phone by Alban, one of the young age of 21. While looking to purchase my first vehicle a 2007 Jeep Wrangler I was quoted a price of $13,800 over the phone by Alban, one of the sales associates. After taking the time to go look at the vehicle with my father I was quoted the actual sale price of approximately $21,000. I was told the correct milage on the vehicle but a mistake was apparently made while quoting the price, no apology was given. I believe this to be a poor case of business ethics, luring the client into the show room under false pretences. More

On our way to Toronto on March 25th/2013, our van (Dodge Grand Caravan) had been compromised (someone had loosened wheel nuts on the driver's rear wheel in an attempt to steal the aluminium wheel and had lo Grand Caravan) had been compromised (someone had loosened wheel nuts on the driver's rear wheel in an attempt to steal the aluminium wheel and had loosened two nuts on the other wheels, ready to steal these as well, unbeknown to us) late at night at a reputable motel chain (not mentioned here in this review) outside Montreal. As we entered the Gardiner Expressway at the Don Valley Parkway, the rear driver's wheel came off and crossed two lanes of traffic and came to rest by the median separating East and West traffic (not hitting a car) while the rear of the van came crashing down onto the Gardiner! We were not hurt and did not cause any accidents, BUT were scared out of our wits!! The treatment we received at Islington Chrysler was stellar in terms of speed of repair and quality of work! This is a QUALITY dealership in terms of customer service and repair. This was a very unusual situation but the care shown (even helped us to rent another van while the repair work was being completed) was first class!! We wish there were more dealers like this!! BTW, I had used this dealership the year before for a minor repair on the van so automatically went there (were towed there!) this time! PS: I'm sorry it has taken so long to complete this review but we have just returned to Nova Scotia last week after being in Toronto for March/April and another trip away in May...we flew this time:-) More

BUYER....BEWARE you will get nailed for something you BUYER....BEWARE you will get nailed for something you can get at a better price somewhere else, if the bank give you a break with a lower rate for yo BUYER....BEWARE you will get nailed for something you can get at a better price somewhere else, if the bank give you a break with a lower rate for your loan Matthew will do his best to add you extra charges such as fuel, pre-delivery expense and even he will charge you for wheel locks to protect the rim cheap plastic covers----another 199+taxes so unless you really wanna get screwed with a basic vehicle and pay high price go to islington chrysler they will tell you the price total cost of your loan untill you have given them a downpayment and he will work the numbers to make sure you get really screwed with your purshase!!!!! More