Islington Chrysler Dodge Jeep Ram FIAT

they are awesome.. Moe and Umar did an excellent job ensuring that we walked away purchasing a Journey that we were HAPPY with! They were friendly, professional, and the Moe and Umar did an excellent job ensuring that we walked away purchasing a Journey that we were HAPPY with! They were friendly, professional, and they made me happy. Thank you so much guys. More

Thanks Wilson! Wilson Wang was so professional to deal with. He listened to our concerns and what we were looking for, and tracked down the perfect car for us. Wils Wilson Wang was so professional to deal with. He listened to our concerns and what we were looking for, and tracked down the perfect car for us. Wilson made purchasing our Jeep Cherokee a positive experience. More

Couldn't be happier in my new jeep Moe Anwar helped put me into a Jeep Compass. I thoroughly enjoy my new vehicle and would definitely return to Islington Chrysler to deal with Moe aga Moe Anwar helped put me into a Jeep Compass. I thoroughly enjoy my new vehicle and would definitely return to Islington Chrysler to deal with Moe again in the future. He helped me find the car that was right for me and purchase it for a cost that worked for me. Moe was a joy to deal with and could get all questions answered that I could come up with regarding the vehicle. Thanks Again Moe ! More

Thank you Moe! Moe and his team did an excellent job ensuring that we walked away purchasing a Journey that we were HAPPY with! They were friendly, professional, an Moe and his team did an excellent job ensuring that we walked away purchasing a Journey that we were HAPPY with! They were friendly, professional, and efficient. I would certainly refer friends and family looking for a vehicle to this dealership - and specifically direct them to ask for Moe. If he made us happy, I am confident that he would do the same for others! Thanks Moe! More

Excellent service First time buying a brand new vehicle It was a good experience. Jay-Jay and Wilson made the experience very stress free. I will refer anyone I know wh First time buying a brand new vehicle It was a good experience. Jay-Jay and Wilson made the experience very stress free. I will refer anyone I know who is looking for a new car. Thank you Chris N. More

Great customer service and experience with Wilson I was thoroughly impressed with the level of attention to our needs and the honesty exhibited by Wilson. I felt his willingness to share his knowledge I was thoroughly impressed with the level of attention to our needs and the honesty exhibited by Wilson. I felt his willingness to share his knowledge made the purchasing experience and decision to buy much, much easier. I felt he was an exceptional salesperson. Pat also showed a level of professionalism that I would expect from a Chrysler dealership. Our vehicle was prepped as promised which made driving away very enjoyable. I was offered additional services that I wasn't counting on which gives me piece of mind with my vehicle. Well Done! More

My recent purchase. Great experience! I visited another dealer ship, and was treated coldly, This experience was amazing! thanks to the staff for making us feel welcome a Great experience! I visited another dealer ship, and was treated coldly, This experience was amazing! thanks to the staff for making us feel welcome and most of all, making my small kids comfortable, so we can focus on our purchase! you went above and beyond! thanks so much. More

Deceptive and underhanded Hmmm, I purchased my Jeep Wrangler here back in August and was about to write a fairly average review about my experience, and after reading the comme Hmmm, I purchased my Jeep Wrangler here back in August and was about to write a fairly average review about my experience, and after reading the comments of others, I feel like I've been duped and to be honest - feel kinda stupid.. played if you will. I'm going to retell my experience and allow you the consumer to make up your own assumptions. The only reason I'm awarding them a star higher than 1 is based on the integrity and service I received from the gentleman who sold me my vehicle - whom I recently found out left this dealership because of their "business practices". I waited a LONG time to make my move up from 2010 Jeep Patriot to 2014 Wrangler, the wrangler has been my dream car for years, and when the time came to make the old trade in and trade up I went to these guys. I was greeted at the door by the gentleman who would eventually sell me my car (whom I'll leave nameless to protect). This guy was from the old school of customer service, asked me my needs, got me coffee, took me in and out of a dozen vehicles and was really low pressure. I appreciated that. Heck he even sent me a hand written card in the mail thanking me for my business! Do people even do that anymore? Amazing. I knew I'd be financing my new car and trading in my old one, so when it came time to "do the numbers" I had "the meeting" with one of the sales managers. He sat me down and instead of playing things straight with me, held a piece of paper away from my face as if they were poker cards and asked me what I was willing to pay, I told him. He look at the paper, said from what he was looking at he couldn't do that. I figured 'OK' negotiation time... let's dance. Instead of entering into negotiation mode, this slick rick in a fancy suit played games with me like I was guessing numbers, treated me like a child, was insulting to my intelligence. He basically just kept saying - "I have a number on my paper and I just cannot do what you're saying". That's fine, but at least tell me what numbers we're talking about so I can make an educated decision. No? Fine... OK.. So I walked away saying I would think about it, when in fact I had decided to go to another set of dealerships. End of story... Not so, a few days later I received a call from a different sales manager, essentially begging me to come back, playing the perfect good cop. And when I expressed my disgust at how I had been treated he played the good cop more and said "let me work with the numbers and get back to you ASAP." To his credit after several hours, he did finally get back to me with a too good to be true proposition. One good enough to make me give the dealership a second chance. So I returned set to make a great deal. Upon my return everyone was smiles, and slick rick, even stayed far FAR away from me to not sully the process. We began the paper work and then 'Oopsie' guess what? - manager number two comes over and apologizes "deeply" for getting the math wrong and in fact the price he quoted was no longer possible. Guess we need to start over again... Suddenly there is a number, one that I assume is the original number, slick rick wouldn't tip his hand to. At least now I had a number to work with - so let's dance part 2. After some painful negotiation we agreed on a price in the UPPER end of my price range and it was time for finance. Enter Mr. Umar, (yeah I'll say his name since he is the finance guy and others have mentioned him). He's the guy that processes your financing and pushes all the extras on you, oil spray, extended warranty, etc, etc, etc. I was prepared to get an extended warranty and I did. But his methods were no kosher in my opinion. I believe the approach he used was... "so let's look at the jeep, see how thin the doors are, you that will rust up right quick so i mean you'd be stupid to not get the oil spray... I mean you look like a smart guy so obviously you're going with that... so moving on" There.. that comment right there, lost ya the extra bucks buddy. Sure my jeep might rust in Canadian conditions, but I'd sooner drive 140km/h on the highway in -40C weather with a giant rust hole in my door than be spoken to like that! He even argued with me that my mechanic wasn't qualified enough to change my oil when I refused buying my oil changes from them - told me it would void my warranty, and he said it as a threat! Seriously? But you're right it's my choice and my loss - no skin off your back. But still, leave the sleeze where it belongs - on used car lots in the 80's with the guys rocking out of season sport jackets and a greasy toupee. So in the end... am I happy with my car? Yes. Did I enjoy the process - xxxx no! Do I feel like I got douped by their bad cop, bad cop sales tactics - Yep! Did I let my 'want' of my dream car cloud my judgement? Ya definitely. Would I recommend shopping at this dealership. Not unless your car breaks down out front.. There are hundreds of other Chrysler dealerships - shop elsewhere More

Great Salesperson! In my recent search for a new SUV I visited 7 dealerships trying to find the best fit for me. Ryan at Islington Chrysler was the best sales person I In my recent search for a new SUV I visited 7 dealerships trying to find the best fit for me. Ryan at Islington Chrysler was the best sales person I dealt with of all the manufacturers. Not only was he knowledgeable about Chrysler and their competitors vehicles, he was also the easiest to talk to. So often you walk into a dealership and feel that you're being oversold. Ryan was down to earth, frank with his responses and a trusted advisor. I loved the Jeep Cherokee! Thank you! More