Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Island Chevrolet Buick GMC
Duncan, BC
907 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 907 reviews
October 01, 2015
Poor customer relations We went in and dealt with Carson and Chris to apply for a newer vehicle. Put in the application with Chris and have never heard a word back from anybo We went in and dealt with Carson and Chris to apply for a newer vehicle. Put in the application with Chris and have never heard a word back from anybody. Called Carson and he said he wold get right back to me after talking to the business office. Nope still no call back 2 days later. Heard from Craig Sabourin and he explained the situation, but I still would have liked the personal touch of a phone call and not just messages through the internet. Satisfied for now. Update, as of now Not Satisfied. Craig Sabourin the GM promised a $50 gas card for my troubles and I guess since I didn't give them the high rating that they requested they decided they weren't even going to send the gas card. Haven't seen the gas card, no one has bothered to phone me and discuss anything, Very poor customer relations. More
by Rob
Employees Worked With
Carson Baillie, Dan Easton, Chris Parisien
September 21, 2015
new truck We stopped to inguire about a truck we saw on the lot but did not qualify for but with a little help the dealership (Rob and Darren) was able to find We stopped to inguire about a truck we saw on the lot but did not qualify for but with a little help the dealership (Rob and Darren) was able to find us a newer truck in the size we wanted and with appropriate financing. More
by George
Employees Worked With
Rob Eastman
September 16, 2015
LOVE MY NEW TRUCK I love my new truck 2015 GMC Darren Charles was my salesman and was great I would buy a vehicle from him again all the people at Island Chevrolet Buic I love my new truck 2015 GMC Darren Charles was my salesman and was great I would buy a vehicle from him again all the people at Island Chevrolet Buick GMC where great . More
by wahly
Employees Worked With
Masood Abdul, Kim MacLean
September 16, 2015
Worse place by far. Purchased a new car here and it's been nothing but a nightmare since. Once you sign the papers they don't care about you as a customer at all. Nothing Purchased a new car here and it's been nothing but a nightmare since. Once you sign the papers they don't care about you as a customer at all. Nothing but broken promises and lies. Try talking to them? Forget about it. They don't answer, they give you the run around, and don't call you back. Do yourself a favour and shop elsewhere. More
by SJBK
Employees Worked With
Brodie Harris, Rob Muloin, Erica Webb
August 31, 2015
loving my new 2015 Silverado!! This is my fourth new vehicle from Island Chev, always great customer service and they worked with me to find the right vech. And the right financing. This is my fourth new vehicle from Island Chev, always great customer service and they worked with me to find the right vech. And the right financing. Darren, Steve, Kim and Masood a big thank you. From a Happy Island Chev Customer. More
by parkinglot10
Employees Worked With
Steve Aydon, Masood Abdul, Kim MacLean
August 16, 2015
Service excellence I stopped at the dealership as my engine light was on. I was unable to stay as I had to go to work. Made an appointment for 0830 next day. What ple I stopped at the dealership as my engine light was on. I was unable to stay as I had to go to work. Made an appointment for 0830 next day. What pleased me a great deal was that they didn’t replace the part. They wanted to wait and see if it would happen again. There are many causes for this situation. This dealership is honest and I will definitely go back to get my vehicle service there. More
by SuzBeau
Employees Worked With
Dan Thalheimer, Willi Brech
August 14, 2015
Love my new car!!! My husband had researched the car thoroughly before we went to the dealership....and Brian was very helpful, and cheerful to deal with. He had patien My husband had researched the car thoroughly before we went to the dealership....and Brian was very helpful, and cheerful to deal with. He had patience and exchanged friendly banter while we were waiting for the deal to be made. We were very happy with the trade-in price we got towards the new Chevy Trax! Brian worked for "us", and we felt very comfortable with that!!! He was able to get the business done, and we left there feeling like we were treated with respect, and our needs were met!! Thanks Brian....I love my new car!!!! More
by Donna
Employees Worked With
Brodie Harris, Ashley Edgington, Brian Pankratz, Erica Webb
August 12, 2015
Go to the top to make things happen I purchased a truck in 2014, and was told then, that in 1 year I could come back and they would assist me with refinancing at a lower interest rate. I purchased a truck in 2014, and was told then, that in 1 year I could come back and they would assist me with refinancing at a lower interest rate. I went back 15 months later and was told the only way I could refinance is to trade in my truck for another vehicle. After bringing this up with Craig, he said they would make good on their promise. Thanks Kim and Craig for picking up the ball that Kelly dropped aside from a few hiccups, I would recommend Island GM provided you speak to the right people More
by tahctir
Employees Worked With
Kelly Gariepy, Steve Aydon, Rob Muloin, Kim MacLean
July 17, 2015
Great Customer Service from Dean I brought my vehicle in for it's semi-annual service, which was due to the reminder they sent me. I dropped it off, was given a ride to work and got I brought my vehicle in for it's semi-annual service, which was due to the reminder they sent me. I dropped it off, was given a ride to work and got a call a few hours later stating: It's all good and ready to go. The shuttle driver was on a trip to Ladysmith when Dean called me, so he actually offered to run down and pick me up himself....... What Service !! I was fine waiting and it worked out perfectly for timing when Al came to pick me up. I highly recommend Dean and will only deal with him based on his wonderful yet professional attitude and service. I'm a Dean customer !!! More
by 1st New Car Owner
Employees Worked With
Dean Mcilroy
July 14, 2015
Saved the Day I had issues with my 09 Silverado. With no appt. I "crawled" in to the service dept. Willi and the rest of the service team took care of my problem al I had issues with my 09 Silverado. With no appt. I "crawled" in to the service dept. Willi and the rest of the service team took care of my problem almost immediately. He was informative, honest and very obliging. He arranged a shuttle to drive us to lunch and we drove out of there very happy with the service we got. Thanks to Willi and the service dept. More
by Cooper
Employees Worked With
Willi Brech
