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Island Chevrolet Buick GMC

Duncan, BC

4.9
893 Reviews

6300 Trans-Canada Hwy

Duncan, BC

V9L 6C7

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Showing 893 reviews

January 06, 2016

Best Car Dealership Experience Ever - Thanks Brian Pankratz Purchasing a new car is always a daunting experience with having to deal with car salesmen. Brian Pankratz completely changed that experience. There w More

by Trudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisien, Brian Pankratz
January 05, 2016

Love my GMC Sierra A big thanks to Brian Pankratz for being the most patient and relaxed sales person I have ever met. It was a pleasure and I've already told at least a More

by Risen1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Eastman, Brian Pankratz
January 05, 2016

Thank you for selling us our van. Our experience was great, thanks. We are happy with the Dodge Caravan we purchased and impressed with the personalized follow up of a gift card and a More

by vanbuyer2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Pankratz
January 04, 2016

Superior Customer Service I bought two vehicles from Peter Baljet a 2012 Chevrolet Impala and exchanged for a 2014 Chevrolet Traverse was having difficultly building credit but More

by Towing god
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Aydon, Chris Parisien, John Steen, Dean Mcilroy, Willi Brech
January 03, 2016

Stress free! We had the pleasure of Brian Pankratz being our salesman when we bought our Terrain and he came highly recommended. If we need another vehicle we wi More

by Nanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Eastman, Ashley Edgington, Brian Pankratz
December 18, 2015

Repeatedly frustrated. My experience with Island GM has been the most frustrating experience i have had in a very long time. I originally bought a truck on Sept. 27. Not a More

by frustrated exbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Martin, James Bond, Rob Eastman, Ashley Edgington
Dec 21, 2015 -

Island Chevrolet Buick GMC responded

Good day. My name is Craig Sabourin and I am the dealer at Island GM. I have spoken with my customer service manager and your salesperson as of Friday afternoon and they both assure me they have been in contact with you to resolve your concerns. I apologize that we have let you down, although I look forward to having my team restore your confidence in us. Should you need any further assistance please call me directly at the dealership. Thank you for your patience.

December 18, 2015

10+ the customer services very compassionate, professional I arrived at Island Chevrolet. Not sure if I could get a new vehicle and to my surprise all the staff were so helpful that I did in fact find a great More

by scottster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Eastman, Christine Janzen, Ashley Edgington, Dean Mcilroy, Erica Webb
December 16, 2015

Emergency Cash, Friendly Staff, Great Customer Incentives. I was on a loan with my Sister for the previous vehicle that I had, which was a Ford Fusion 2014. There had been nothing wrong with this vehicle, but More

by superman9192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Criag Sabourin, Chris Parisien, Erica Webb
December 11, 2015

Sold me extended warranty that doesn't cover my truck Sold me extended warranty for my lifted truck that doesn't include the lift kit. They gave me the impression that my entire truck was covered, hence w More

by aok64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Sabourin, Mike Cheema
Dec 14, 2015 -

Island Chevrolet Buick GMC responded

Good day. Thank you for the feedback. Upon investigation into your concern it appears Craig Sabourin and Kim Maclean were in contact with you regarding the warranty. There is copies of paperwork for the “new” warranty specifically covering the “lift” components as you requested. If you can kindly confirm you have received this information that would be greatly appreciated. It is our goal to resolve your concerns. Client Care Department

November 30, 2015

Very pleased with Darren and Team We are very please with Darren Charles and the friendly staff at Island Chevrolet Buick GMC. Darren was friendly, outgoing and helped us to find what More

by staceyjean23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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