Island Chevrolet Buick GMC

Excellent service, staff friendly,smiling and making you feel at ease for the work to be done. feel at ease for the work to be done. More

A big thanks to Dean Mcilroy and team for taking care of my corvette. You went above and beyond to fix it. my corvette. You went above and beyond to fix it. More

awesome communication, handled my request promptly, was a pleasure as always taking my vehicle there pleasure as always taking my vehicle there More

Took extra time to get details of my co cerns clearly documented. Dylan gave me cell tech support so I could send a photo of the issue to their file documented. Dylan gave me cell tech support so I could send a photo of the issue to their file More

Dylan was very helpful and patient in explaining what caused the problem and what we need to do to avoid it happening again! caused the problem and what we need to do to avoid it happening again! More

Good easy to deal with. Hate doing this survey don’t have time for this Hate doing this survey don’t have time for this More

Decent dealership the service department is all i have dealt with personally but always satisfied with the service dealt with personally but always satisfied with the service More

Amazing to work with and they really made sure to find a vehicle i was looking for. vehicle i was looking for. More

Mike in Sales was fantastic. Very attentive and quick to answer all of my questions and found me exactly what I wanted. My only issue was that I had purchased my Equinox from a Very attentive and quick to answer all of my questions and found me exactly what I wanted. My only issue was that I had purchased my Equinox from a distance approximately 5 weeks before I arrived in town to pick it up. When I arrived on the day I said I would the vehicle had to be sent out to be detailed which meant I sat around waiting for a fair amnt of time. Then I discovered, the day before I was leaving town again, that the block heater had not been installed which was at the top of the priority list I had given, given I live in northern BC. I was able to bring it in to my local dealership but not w/out a lot of back and forth about who was going to pay for it. Island GM let me know immediately that I could pay then send them the invoice to be reimbursed but the local dealership quoted me $350 plus tax which is a hefty amnt to have to pay out on a brand new vehicle. IGM did end up calling the local dealer for me and made arrangements to pay it directly so that was a huge bonus but definitely a hassle to get to that point. The folks I dealt with at IGM were great, don't get me wrong. I just think both of these things could have been done before I arrived and made it a better overall customer experience. I do have huge appreciation for Mike and Mike (there are 2 separate Mike's) and all they did to support and help resolve the two relatively minor issues that I experienced. More

Service timing was fair, shuttle is a bit unreliable for time, but staff were friendly. time, but staff were friendly. More