Ideal Honda

Our rim needed repair The rim was damaged at the dealer in August. It should have been recorded on our customer record. I spoke to the Manager and he rectified the situat The rim was damaged at the dealer in August. It should have been recorded on our customer record. I spoke to the Manager and he rectified the situation. I came in and met with Daniel who offered superior customer service. More

Fast & very satisfactory service. They were very satisfactory answers to all the questions I had about the new car that I was purchasing including financing of the loan. I was explai They were very satisfactory answers to all the questions I had about the new car that I was purchasing including financing of the loan. I was explained all the features of the new car. More

Amazing Experience This was my first service trip to Ideal Honda and the service was exceptional. From the time I got into the garage, the service dept, the shuttle serv This was my first service trip to Ideal Honda and the service was exceptional. From the time I got into the garage, the service dept, the shuttle service (Lori was amazing) and overall experience was great. I will definitely service my car at this location moving forward. More

CSR needs to followup When actual wait time exceeds estimated time provided by csr, they should come over and give me an update. My estimate was 2 hrs. My actual repair tim When actual wait time exceeds estimated time provided by csr, they should come over and give me an update. My estimate was 2 hrs. My actual repair time was 3.5 hrs. I should get an update! More

Winter snow tires Very quick, courteous and pleasant. Went the extra mile in offering to put in new wind shield wiper blades I had just purchased from the parts depart Very quick, courteous and pleasant. Went the extra mile in offering to put in new wind shield wiper blades I had just purchased from the parts department. More

could have been a shorter visit BUT they were busy! did what they had to do - car is now ready for winter (ugh!). I was alerted that the visit would be longer than an hour as they were very busy. Apprec did what they had to do - car is now ready for winter (ugh!). I was alerted that the visit would be longer than an hour as they were very busy. Appreciated that information. More

New Vehicle Purchased my second new vehicle from this dealership. Sergio was very helpful in getting us the vehicle we wanted at a great price. The service dept i Purchased my second new vehicle from this dealership. Sergio was very helpful in getting us the vehicle we wanted at a great price. The service dept is outstanding which is why we bought another van here. More

Purchased snow tires and installed Service representative is very friendly and knowledgeable, able to help me answer my questions. And give me a suggestion. The new location is very ni Service representative is very friendly and knowledgeable, able to help me answer my questions. And give me a suggestion. The new location is very nice and able to see the mechanics did with my car. More

Frustrating My car had to be "towed" in because it would not start. At no time did anyone let me know what the problem, or the solution, was. I was told that some My car had to be "towed" in because it would not start. At no time did anyone let me know what the problem, or the solution, was. I was told that someone would be in shortly to give me an update - but it did not happen! Two hours waiting with the bill growing by the minute (or so I assumed) is frustrating. Luckily most of the bill was covered by the warranty. I would have been happier if someone had told me that earlier, not wait until the cashier gave me the bill! More

Great experience Visited Ideal Honda this past weekend to get my winter tires put on. I usually take the first appointment available on a Saturday as I don't like to Visited Ideal Honda this past weekend to get my winter tires put on. I usually take the first appointment available on a Saturday as I don't like to wait. My appointment was for 8:30am and I was there shortly before my appointment. The car was ready at 9:25am and I was home by 10am. I always come to Ideal Honda even though it is out of my way - I live in Brampton. They have the best service and are prompt. I would not go anywhere else. More