Ideal Honda

Excellence in Customer Care I have been dealing with Sergio for the past decade on multiple car purchases. He listens to the Customer and asks the right questions to assist the b I have been dealing with Sergio for the past decade on multiple car purchases. He listens to the Customer and asks the right questions to assist the buyer in their choice. You feel no pressure in dealing with Sergio with your car purchase. Highly recommended. Great after purchase service with Ideal Honda. More

Friendly and attentive sales person Sergio was easy to deal with. He provided an alternative to a "brand new" vehicle which I ended up chosing. The attractive financing options also co Sergio was easy to deal with. He provided an alternative to a "brand new" vehicle which I ended up chosing. The attractive financing options also contributed to my choice. I have had 4 Accords in the past but now own a Civic which I am very happy with. More

Quick and efficient service Had a oil change and brake light bulb replaced. It took less than an hour. I was told what the issue was With the bulb and the job was completed quick Had a oil change and brake light bulb replaced. It took less than an hour. I was told what the issue was With the bulb and the job was completed quickly. More

leasing 18 civic I have been driving civics and accords since 1976. The car is perfectly suited to my needs. Although the leaves on my previous car Had a little more I have been driving civics and accords since 1976. The car is perfectly suited to my needs. Although the leaves on my previous car Had a little more than a year to go I welcome the Invitation to switch to a new vehicle. Sergio Khatibi made it very easy for me to extend my relationship with Hondas For another five years. More

Oil Change Upon entering the Honda facility I was automatically greeted by a friendly Service Advisor. I then was greeted by Service Advisor, Omar who also welc Upon entering the Honda facility I was automatically greeted by a friendly Service Advisor. I then was greeted by Service Advisor, Omar who also welcomed me & not only processed me in but explained the differences in service packages via the website as I was unsure if I selected the correct one for the appointment I scheduled that day. Additionally, Omar went beyond explaining verbally to my next question, by actually showing me & removing 2 parts from my vehicle in order for my understanding of the recommendation of replacement parts needed to help maintain my car in good condition. Never pushy nor forcing me to undergo a service. Omar Heiba is very professional & very friendly. More

Excellent Service Highly recommend! Excellent service from the time we arrived. Best experience we had purchasing our vehicle at Ideal Honda. I tell everyone to go ther Highly recommend! Excellent service from the time we arrived. Best experience we had purchasing our vehicle at Ideal Honda. I tell everyone to go there. More

New car purchase Excellent salesperson, explains everything in detail and was a pleasure to deal with. I would recommend him as a salesperson. Aftab did a great job Excellent salesperson, explains everything in detail and was a pleasure to deal with. I would recommend him as a salesperson. Aftab did a great job More

First Service Interaction - TT227 Brought my new 2018 Honda Civic into the service shop for inspection due to unusual noises when applying the brakes or when pressing the brake pedal w Brought my new 2018 Honda Civic into the service shop for inspection due to unusual noises when applying the brakes or when pressing the brake pedal while shifting from Park to Reverse or Reverse to Drive. The car only has less than 700km on it! Paul (Technical Manager) and Danny (Sr. Technician) did a meticulous job of diagnosing the situation and ended up replacing both the front rotors and pads free of charge since it is under warranty. Their excellent customer service/care is first class and greatly appreciated. Sometimes one hears horror stories with respect to service department at car dealerships just making excuses and send the customer off by discounting the unusual noises as normal! Given today's experience I witnessed with such professionalism and quality of work, I trust Ideal Honda's service department to look after my new car in the future to come! More

Expensive Didn't expect a service to last almost 2 hours and $400+ when it's a simple service....$90 for an air filter....wow. everything else was great. Didn't expect a service to last almost 2 hours and $400+ when it's a simple service....$90 for an air filter....wow. everything else was great. More

First Maintenance Oil change and first maintenance on 2017 CRV appointment was for 9:00 a.m. Arrived a few minutes early - taken promptly - enjoyed a coffee in the very Oil change and first maintenance on 2017 CRV appointment was for 9:00 a.m. Arrived a few minutes early - taken promptly - enjoyed a coffee in the very nice lounge area - could see my vehicle and work being done (top marks for that feature) and was ready to go with a newly washed car at 9:30 a.m.! Very,very pleased with the service. More