INFINITI of Willowdale

Infiniti customer service called again today and they are not even taking their call.It just goes to show you how guilty they are of not telling the truth.I hope the owner Mark Falkenberg knows what a terrib not even taking their call.It just goes to show you how guilty they are of not telling the truth.I hope the owner Mark Falkenberg knows what a terrible job his employees are doing and takes responsibility for their lies. More

I have been waiting for my tax reimbursement for almost 7 months.They lied about the reimbursement and now will not make good.I am only now getting emails because I called Infiniti customer support and they months.They lied about the reimbursement and now will not make good.I am only now getting emails because I called Infiniti customer support and they are now involved Marko emailed me after they called him.I will continue to keep you updated.I will not stop until they make due on there promise of my tax reimbursement. More

Hi ,worst service what I have experience in my long live , not having understand what service another people mean , telling one doing another. short - car 4 years old ,battery dies when my wife co live , not having understand what service another people mean , telling one doing another. short - car 4 years old ,battery dies when my wife come from store in parking lot and car do not start . Jump battery, start car ,come home ,charge battery, in morning car do not start ,come to willow dealership where leasing this car, ask to check or we cover under warranty for battery -answer was yes , they give as loan car and we left, after 3 hours receive call -car ready-come to pick up they say that we do not drive car enough daily and battery was to low thery just charge same battery and we was ready to go. I really was against this nonsense, did really infinity cars need be driving daily for 2-3 hours that be sure you be able to start next morning, something is really new to me ,and if they said that to me before purchase car I be go to different brand . that what I want to let customers know - Avoid infinity Willowdale because when you get to service car or have some problem do not be surprise to hear that because you drive car just in morning yours alternator is not working right, or some even more stoopid explanations . My best advise - AVOID THIS DEALERSHIP- sorry for over departments, sales people very good , Raimond , Monica , etc but Service Department is _200 or more Minus stars,Just try another dealership , More

Very happy with the service. Shawn is extremely helpful and professional. Everything was explained and he took the time to make sure I was happy and well taken care of. I would d Shawn is extremely helpful and professional. Everything was explained and he took the time to make sure I was happy and well taken care of. I would definitely recommend this dealership.. More

If I could give zero stars I would. This place a sleazy and unprofessional. They will lie to you and string you along only to wait for a better deal and sell the car you were looking at This place a sleazy and unprofessional. They will lie to you and string you along only to wait for a better deal and sell the car you were looking at. I spoke to two separate sales people who both said I could put a deposit down on a car. Offered to put the deposit down and was told “oh that’s not needed” then they texted the next day to say they had sold the car. Spoke to the director who said a deposit was never in their policy and he refused to do anything else and then hung up on me. Sleazy people with no integrity More

Very well organized service department the whole team makes me feel comfortable have my vehicle repair at Infiniti of Willowdale. Great job makes me feel comfortable have my vehicle repair at Infiniti of Willowdale. Great job More

Very knowledgeable sales person including the manager and lease staff The manager was very helpful and explained all to me lease staff The manager was very helpful and explained all to me More

Mo is terrific to deal with. The waiting area is clean and the work done in good time. The waiting area is clean and the work done in good time. More

I have given my opinion on the dealership. There is nothing more to add. It is good. There is nothing more to add. It is good. More

⭐⭐⭐⭐⭐ I had a fantastic experience at Willowdale Infiniti, and it's all thanks to Anastasia! She is incredibly knowledgeable and made the process of purchasing a vehicle so enjoyable. She patiently Infiniti, and it's all thanks to Anastasia! She is incredibly knowledgeable and made the process of purchasing a vehicle so enjoyable. She patiently answered all my questions and guided me through the entire process. I couldn't be happier with my new Infiniti, and it's all thanks to her expertise and friendly demeanor. I highly recommend Willowdale Infiniti, especially if you have the chance to work with Anastasia. Top-notch service all the way! More