Hyundai of Regina

March 22, 2014 - My experience buying a 2014 Santa Fe Since October 2013, we had been researching a variety of vehicles (Kia, Escape, etc) that would fit our growing family as we currently are the proud p Since October 2013, we had been researching a variety of vehicles (Kia, Escape, etc) that would fit our growing family as we currently are the proud parents of 2 teenagers. We also bee farm in southeastern Saskatchewan and our family business finds us travelling in Saskatchewan and Manitoba as well as the United States. SO room and space for our kids in the back was a big selling point. So by the time we began pricing out the Santa Fe Limited, we knew this was the exact vehicle we wanted. My husband dealt directly with Glen Barnes when determining the price of the vehicle and I was not privy to any of these conversations. When I asked my husband, for the purpose of this survey, how Glen was to deal with Gene said, “He was not easy to deal with at all, and coming to a final price was painful.” On March 22, 2014 my friend, my son (15 years old) and I drove to Regina to pick up our new 2014 Santa Fe Limited we had an appointment at 10 AM, we arrived at 9:55 AM. We were met at the door by a man whom I introduced myself to and explained why I was there. He told me to take a seat in the waiting area. My girlfriend asked if the vehicle was in the parking lot as we were anxious to see it. He replied no, it is getting detailed and is not ready yet. (When we washed the vehicle the first time we had to peel the black covers off the chrome around the doors) We sat down, he came back shortly after and put a stack of newspapers on the coffee table in front of me, I jokingly asked if it was going to be awhile, he said possibly. Fifteen minutes later he came and got us saying she is ready to see you now. We followed him into a back office where there was a girl sitting behind her desk. She had the remnants of breakfast on her desk, a half-eaten egg McMuffin, paper bag and napkins. She did not introduce herself only opened up a file folder and proceeded to put papers in front of me. The first one was the invoice, we paid cash for the vehicle, so I matched the cheque my husband wrote to the amount showing on the invoice. She then put a blank form in front of me and told me to print my name and sign the bottom of the form. I looked at the form and at the top it read “March Cash Incentives” and nothing was filled out. I asked her what cash incentives were given to my husband? She said she didn’t know. I was a little confused by this answer and I asked how come we are not dealing with the salesman that my husband dealt with? She then replied very rudely “Because this is the finance department, salesmen do not deal with the finances.” I was a little put off with her tone and handed her back the form and said, “Have Glen fill out this form and then I will sign it.” She said fine, gave me the invoice then told me that SGI was across the street to get the insurance and waved us out of her office. Both my friend and my son made the comment on the way to SGI to get plates for the vehicle on how rude and unfriendly we were being treated, I agreed. When we returned the same man met us at the door but this time introduced himself as Glen Barnes, he led us into a cubicle. My son and I sat down, my friend stood behind me. He did a 2 minute spiel on road side assistance and gave me the manual and the car keys. Told me that I might need to fill the car up with fuel, I said I thought it came with a full tank. He then said was just kidding, I didn’t think it was funny. He then got up and led (more like whipped) us through the service department explaining where we drop the vehicle off for oil changes, etc. Once we were through there he stopped abruptly and said “I gave your husband a really good deal on this vehicle and I expect an 8 or higher on the survey, anything less than an 8 is considered a fail.” All I could do was nod my head stunned. “Promise me”, he demanded. Again I just nodded my head utterly shocked and amazed that instead of earning an 8 or higher this man was demanding it and why? Because we got a great deal on the vehicle that we paid cash for? He then led us outside where the vehicle was parked. He played with the command start a bit as it wouldn’t work. He mumbled something and went inside giving us time to look over the vehicle ourselves. At 42 years old this would be my first brand new vehicle. It was pretty awesome and both me and my son jumped in it and began exploring. Glen returned a few minutes later and managed to figure out the command start. He pointed out the car mats in the back and did a 10 minute go over with the vehicle. Honestly I was so disengaged with this man at this point, I just wanted to get out of there and go home. I told him that I had company coming for supper, which I did, and that I had to get home. He said that is fine but don’t forget to tell your husband what I told you. I realized half way home there was no more mention of that blank form that I was asked to sign. With the Santa Fe we are extremely happy and we have had absolutely no problems with. We have already been on a road trip to Winnipeg and it was awesome. We made the right choice in this vehicle, I have no doubt. It will be in our family for a long time. Over the last couple of weeks I have struggled with whether I was going to write this out or just give Glen the 8 that he demanded but on the advice of my son as well as my own inner voice I have to be honest and forthright. As an owner of a business myself, I would want to know if any of my customers were dis-satisfied in any way whether I wanted to or not. Thanks for listening…. Sincerely, Kathy Ricard More

I have been driving a Hyundai vehicle for almost 6 years and prefer the Regina Hyundai dealership for service. They know Hyundai cars inside out and have always done excellent work on my car. They check o and prefer the Regina Hyundai dealership for service. They know Hyundai cars inside out and have always done excellent work on my car. They check other problem areas with each service and on one occasion they caught and replaced a seriously worn part of the front suspension. They're very thorough about making sure you understand what is being done on your vehicle and how much it will cost. My life depends on my car every time I drive it. I wouldn't trust it to just anyone. More

This is my second Santa Fe from this dealership. Every single one of them is fantastic from management to sales to finance to service. Outstanding customer service all the way around. Thank you all for m single one of them is fantastic from management to sales to finance to service. Outstanding customer service all the way around. Thank you all for making my car buying experience an excellent one!! Kudos to each and every one of you.....keep up the great work!! Bon More