Hyundai West Island

I recently purchased a vehicle from their certified pre-owned dealership: a Mercedes E-Class with low mileage, a clean Carfax, and overall in excellent condition. There were only a few issues, one of w pre-owned dealership: a Mercedes E-Class with low mileage, a clean Carfax, and overall in excellent condition. There were only a few issues, one of which is the reason I’m leaving this review. The car was sold with their pre-purchase inspection report and invoices showing repairs that had supposedly been carried out by their own service department (Hyundai West Island). One of the features that wasn’t working was the Blind Spot Assist system. They showed me an invoice and explained that one of the sensors had failed and that the wiring was corroded. They said they had replaced the faulty sensor and the damaged wire, but had not performed the required calibration, which is why the warning message was still present. After purchasing the vehicle, I took it to Mercedes-Benz to have the rear blind spot radar system calibrated. To my surprise, Mercedes informed me that there were no blind spot radar sensors installed at all—only the wiring harnesses hanging loose behind the rear bumper. I immediately contacted Hyundai West Island again. Once again, the salesperson told me there was nothing they could do because the vehicle had been sold “as is,” and that, in their opinion, a non-functioning system was the same as having no sensors installed. After several unsuccessful attempts to reach the manager of the Certified Pre-Owned department, I decided to visit the dealership in person. Unfortunately, they still refused to take responsibility and insisted that a non-working system was no different from a system that was completely missing. I sincerely hope I’m the only customer to have had such an experience, because it has been extremely frustrating, and I wouldn’t wish it on anyone. I strongly recommend against doing business with this dealership. I’ve lost time, money, and they’ve shown no concern about selling a vehicle supported by invoices from their own service department that do not accurately reflect the condition of the car. To make matters worse, because the wiring was left exposed and disconnected, it most likely allowed water to enter the system. A fuse for the blind spot system has since blown, and it likely damaged the blind spot control module as well. Replacing the module is very expensive, and I will also have to repair the wiring and purchase new radar sensors. More

Worst experience as Hyundai customer, went it for a warranty repair. Joelle forgot to book my rental car, she then do a reservation at Enterprise but they had no cars. Why send me there if there's no warranty repair. Joelle forgot to book my rental car, she then do a reservation at Enterprise but they had no cars. Why send me there if there's not car?? Was told the car ready at 4pm Then when I arrive at 4pm I'm told it needs an alignment and I have to wait... The GM took me in his office not to apologize but rather to lecture me about how my last name is German and thats why I'm not happy and hard to please. What?? I had wasted a whole day waiting for a rental which Enterprise didnt have. I never was able to go to work and visit my clients. Then I finally get my car after another hour wait and the rigid carpet from the drivers side was missing... The car wash guy said he didn't see it. No one would help me until one mecanic was nice enough, a white guy mind you. I was treated horribly as a customer, like all that happened was my problem because I'm a white woman with a German last name??? You should really review how dealerships address the service. I've been a Hyundai customer for 15 years, 3x purchases and this is very disappointing and feel like changing brands. I cannot believe the treatment I got today!!! This dealership does racial profiling against white women....what the xxxx??? More

Today I picked up my Hyundai Preferred 2026 Tucson. I was very pleased with the service I received from Emin Domi. I had purchased a 2024 from another dealership but brought my car for servicing to H I was very pleased with the service I received from Emin Domi. I had purchased a 2024 from another dealership but brought my car for servicing to Hyundai West Island (since it is closer to home). Joelle, at service is extremely nice and I can ask her questions any time I want. Emin, you were just great with taking the time to explain the car to us on our first visit. We did not feel rushed at all. At the time of pick up, you again took the time to complete all transations and also explain all the features of the car. Knowing I can count on your support, I was extremely satisfied with your service. I will definately refer you to anyone that would be interested in a Hyundai car. This being said, everyone that works at this dealership are so very friendly and helpful. Keep up the great work Emin and I wish you great sales for this year. More

Very poor communication and customer service. Extremely slow repairs. I was sent there by the insurance to repair a damaged corner bumper. The shop never contacted me to communicate anything. Extremely slow repairs. I was sent there by the insurance to repair a damaged corner bumper. The shop never contacted me to communicate anything. I had to always call to get an update and find out what was taking so long. It took them a month to give me an appointment after first contact. It took them another month to make repairs. Every time I called, it happened to be the day the shop just received my file, ordered pieces, received pieces, etc, as if they were waiting for me to call to finally do something. Every estimate they gave from appointment booking to repair time was flagrantly wrong - extending a process that should have taken 3 weeks to 2 months , while never communicating any delays. More

I had a excellent service on the maintenance of my Kona 2021. Thank you Hyundai West Island! You're the best ! 2021. Thank you Hyundai West Island! You're the best ! More

Hyundai West Island is hands down the best dealership ever. I'm now on my 6th Hyundai, and every time I go in for service or maintenance, I receive outstanding, professional service. Huge thanks to Alex ever. I'm now on my 6th Hyundai, and every time I go in for service or maintenance, I receive outstanding, professional service. Huge thanks to Alex Rousseau and Kevin Guilbault – Hyundai is lucky to have you both on their team. Thank you a thousand times over! Even though I’ve moved to the South Shore, I’ll keep making the drive because your service is worth it. Thank you again! More

M. Hiktmat est le meilleur vendeur, vous cherchez une voiture allez le voir. Il vous trouvera la voiture de vos rêves. Moi, et mon conjoint nous sommes toujours ravis de nos 2 voitures. Toute l'équipe de voiture allez le voir. Il vous trouvera la voiture de vos rêves. Moi, et mon conjoint nous sommes toujours ravis de nos 2 voitures. Toute l'équipe de Hyundai West Island est FANTASTIQUE, c'est une grande famille des gens incroyables, Kevin, Nabil, Michael,Tyler, et les mécaniciens ils sont très méticuleux. Quand je conduis ma voiture, je me sens en sécurité, ma Hyundai Elantra GT 2018, je l'adore, le plaisir que j'ai encore au volant de ma voiture c'est grâce à la qualité du service rendu du début, quand ils m'ont remis la clé de ma voiture, et encore aujourd'hui mon sourire est toujours là. Vous voulez être sastifait de votre achat et avoir un service impeccable. Faites comme moi Allez les voirs! C'est eux les meilleurs. Je suis une cliente satisfaite. More

Nice on the outside not so much on the inside. I’ve had several things fixed here and everytime I come with an issue they always seem to half fix it or fix the wrong thing. I brought my car in for I’ve had several things fixed here and everytime I come with an issue they always seem to half fix it or fix the wrong thing. I brought my car in for a rattle which I said was coming from the door (turned out to be the window switch) and they insisted on changing the shock, strut, and wheel bearing; all they care about is the money especially if it’s under warranty. Then I had them change a stopper on a door and the broke the latch that opens the door on the inside, I’ve spoken to the manager of service several times and they always fix it 80% second time around yet the mechanics don’t care, they care about their money. This dealership is nice on the outside but on the inside, absolutely atrocious. I highly recommend going to any other Hyundai dealership! More

Was very well taken care of by Emin Domi - Thank you for being so kind, thorough and thoughtful. Service was fantastic. Lisa being so kind, thorough and thoughtful. Service was fantastic. Lisa More

Fantastic dealership! I first came here to service a Santa Fe I had purchased elsewhere b/c I had not been pleased with the service from where it had been purchased. The p I first came here to service a Santa Fe I had purchased elsewhere b/c I had not been pleased with the service from where it had been purchased. The place is clean and comfortable for you to wait while your vehicle is being serviced. There’s free coffee, hot chocolate and wifi so that you can work comfortably while waiting. They were also incredibly supportive in helping me get a few items changed completely free under warranty. I am so pleased with this dealership that I ended up buying my next car with them. I ordered a Tucson PHEV through them and got it in June of 2023. They were fantastic throughout the process and even let me take a demo car out for a test drive on my own during COVID. I’m super pleased with the car and was provided with great service from Walid. He kept me posted all along and promptly answered my requests for updates. He explained all the functions of the car the day of delivery and provided exceptional service afterwards as well and got me good value for my trade-in. Julien, the finance director, was also amazing. Super personable to the point that he saw me at the dealership one day while I was getting my other car serviced and having recognized me, called me into his office to provide me with an update on the PHEV I had ordered. Believe me, having ordered and tried to get updates from other dealerships, this is unheard of. Having gone into his office, I realized all the orders were very well organized and that he even had a spreadsheet with everyone’s names and orders so that he could provide updates and respect the order sequence. AMAZING!!! Anyways, all this to say don’t hesitate to go to this dealership for your next purchase or servicing. You won’t be disappointed. They’ll go the extra mile for you and you’ll feel like you’re in good hands! Thank you Hyundai West Island:) More