
Hunt Club Nissan
Ottawa, ON
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1,260 Reviews of Hunt Club Nissan
Not even sure where to begin. I booked my vehicle in for a recall repair, travelled an hour into the dealership only to be met with them telling me that they didn’t have the par I booked my vehicle in for a recall repair, travelled an hour into the dealership only to be met with them telling me that they didn’t have the parts and couldn’t do it. I was told someone was supposed to call me and let know, but because I had other concerns they decided not to notify me… bare in mind, we only brought up our other concerns because we were going into the dealership for the recall, which never got fixed. I was then told that my brakes are completely seized (my vehicle is 2 years and 3 months old). The dealer is refusing to give me any reason as to why my brakes are ceased, and they have seized so badly that they’ve warped the rotors. The manager told me that this is my fault for not having annual brake inspections done…. Which I thought I was because I purchased the servicing package and have had my oil changed at this dealership every 4 months since purchasing the vehicle. To “be kind” the service center said told me the front rotors could be covered under warranty.. except they won’t cover the labour under warranty, and they won’t honour this unless I have my brakes and calipers changed with them.. the back rotors are too worn, so they aren’t covered.. but since the front are only a little they are… I know, I can’t make sense of this either. I asked if the dealership would give me the parts since they were covering them under partial warranty but were charging for the labour, and they refused. I have had nothing but problems with the dealership and service center, and I will never purchase a Nissan again. It is insane to me that my car has had so many engine recalls on it in only 2 years, and that the service employees can’t give me a straight answer as to what or why parts on an almost new vehicle are so worn down. To make everything just a bit extra frustrating, the service manager told me that their service center has their own policies in place and expectations of how often a vehicle should be maintained, which does not correlate with the manufacturer requirements!!! So they are choosing to not cover parts of my vehicle that for failing to maintain the car to their service standards, and no manufacturer standards. More
Very professional. The service was very quick. They took a good look at the car and let me know whats actually required for service. Very genuine The service was very quick. They took a good look at the car and let me know whats actually required for service. Very genuine More
I continue to go to Huntclub Nissan for my service because I have confidence in the work that is done there. Anytime I have had an issue it has been handled quickly and professionally. Unfortunately because I have confidence in the work that is done there. Anytime I have had an issue it has been handled quickly and professionally. Unfortunately I didn’t get the name of the service advisor, that served me yesterday but she was very thorough, friendly and actually seemed like she was glad to be there. I didn’t work with Pete that is why the rating is a 3. More