Hunt Club Honda

Booked 9am waiting service app. Car not touched till 12noon I booked my first appointment at HCH for a Saturday at 9 am and told them when I booked I needed to wait for the car. I showed up early and handed the I booked my first appointment at HCH for a Saturday at 9 am and told them when I booked I needed to wait for the car. I showed up early and handed them the keys and sat down. They didn't pull the car in till 12 noon. This was completely unacceptable. Then the tech miss-diagnosed the car and fixed the wrong thing under warranty. 4 visits later...... More

Not to be trusted I bought a brand new 2018 CR-V and the sales rep neglected to tell me about the issues with the Honda CR-Vs with 1.5-liter engines, possibly causing s I bought a brand new 2018 CR-V and the sales rep neglected to tell me about the issues with the Honda CR-Vs with 1.5-liter engines, possibly causing stalling and engine damage until right after I got it and received the letter about it in the mail. Nice! More

Great service Hunt Club Honda staff are always helpful, courteous and they go above and beyond. They are clear about prices and what work is needed-and what can wai Hunt Club Honda staff are always helpful, courteous and they go above and beyond. They are clear about prices and what work is needed-and what can wait. I appreciate it!I have always had good experiences at HCH. I will continue to buy and service my cars there. More

Negative experience attempting to buy a new Honda Odyssey My wife and I recently had a negative experience when attempting to purchase a new vehicle at Hunt Club Honda in Ottawa. On May 28th, we signed a con My wife and I recently had a negative experience when attempting to purchase a new vehicle at Hunt Club Honda in Ottawa. On May 28th, we signed a contract to buy a new 2019 Honda Odyssey EX with additional 7 year warranty; this also included trading in our 2007 Ford Edge. We were very happy with the sale and were told to pick up our new vehicle on June 7th. The morning of June 7th, we emptied out the Ford Edge which included removing three child car seats. A few hours prior to going to the dealership, we received a call that our vehicle was not going to be ready in time. We went directly to the dealership for more details. Upon arrival, the finance manager told us that the vehicle that was being presented to us actually sold back in April 2019 to someone and had over 600 kms. As we were looking to purchase a brand new vehicle, we weren’t interested in obtaining something that was owned by someone else, even for a short period of time. I immediately asked to cancel the deal completely and refund my deposit, which Hunt Club Honda complied with. In conclusion, we would have appreciated a call about this mishap much earlier, ideally before the day that we were planning to pick up the vehicle, to avoid the inconvenience. I had to remove 3 car seats only to reinstall them back in the Ford Edge that same day. Lastly, we’re puzzled that the Sales Manager, who was at the dealership that day, didn’t even want to acknowledge us (even after the Finance Manager went to talk to him). We have notified Honda Canada of this experience and also discussed it directly with Hunt Club Honda’s General Manager. In the end, we visited Barrhaven Honda and had an excellent experience purchasing a new vehicle. More

Their Finance Department messed up & I got penalized Worst Honda Dealer in Ottawa. I leased a 2019 Honda CR-V from them last month and their finance department made a mistake with the documents. Honda Worst Honda Dealer in Ottawa. I leased a 2019 Honda CR-V from them last month and their finance department made a mistake with the documents. Honda Canada Finance have been harassing me for the last month, they call me every second day about the mistake that this dealership made. I spoke to a few people at the dealership including General Manager Paul Fytema who acknowledged the mistake that they made & promised to rectify it but they never did. Don’t waste your time & money and buy/lease a vehicle from this dealership. They will try to scam you & will not return your phone calls. Stay away from from this dealership! More

Fantastic Customer Service and Repair Worm Had a very complicated repair that multiple shops couldn’t diagnose. Not only did James and Marguerita find the problems and repair them, they helped Had a very complicated repair that multiple shops couldn’t diagnose. Not only did James and Marguerita find the problems and repair them, they helped me navigate my 3rd party extended warranty forms and processes ensuring that what should be covered is covered. Very personable and knowledgeable staff so it made a difficult situation that much more manageable. More

Great Service I arrived 40 minutes early for my appointment. My vehicle was brought in right away. It was great not having to wait for my scheduled time. I arrived 40 minutes early for my appointment. My vehicle was brought in right away. It was great not having to wait for my scheduled time. More

Great Service Dept. Had my 2012 CRV (purchased new from Hunt Club), for B Service and check up as my 7 year Extended Warranty was about to expire. Met with Service Advi Had my 2012 CRV (purchased new from Hunt Club), for B Service and check up as my 7 year Extended Warranty was about to expire. Met with Service Advisor Pat and Service Manager James. Both were extremely helpful and courteous and were interested in my concerns.. James is very knowledgeable and met with me after the work was done and provided d me with good advice. Thank you. More

Great Experience I wish my first time in a dealership was as easy going and smooth as it was when talking to Sam about our needs in a car. Talked us through all the pr I wish my first time in a dealership was as easy going and smooth as it was when talking to Sam about our needs in a car. Talked us through all the pros and cons of the concerns we had. Very knowledgeable. Would definitely recommend any of my friends or family to Sam and Hunt Club Honda. More

10/10 experience Service manager Steve Ounarom at Hunt Club Honda for a wonderful experience. I purchased a vehicle over the weekend and my brother purchased one two w Service manager Steve Ounarom at Hunt Club Honda for a wonderful experience. I purchased a vehicle over the weekend and my brother purchased one two weeks ago. We are so impressed with his honesty, knowledge and service. Unlike other dealerships, we felt no pressure and I would certainly recommomend if you’re looking into a Honda of any kind to visit Steve Ounarom. Peter More