Hunt Club Honda

Overall most happy I am with the service. Mike the service manager deserves a medal. Mike the service manager deserves a medal. More

I felt like I was being "Scammed" through and through. Beware of extra charge and unnecessary and overpriced service and maintenance of vehicle. I bought a Honda still under warranty and they will not cov Beware of extra charge and unnecessary and overpriced service and maintenance of vehicle. I bought a Honda still under warranty and they will not cover my warranty parts and labour. 800$ turned to couple thousand when I picked up vehicle. I paid out of my pocket for things covered under warranty. Horrible and never going back. Better find another Honda dealer. More

Bought a used car with extended warranty. After 2 years took car in for warranty related work. Was not given a loaner car. Was not given shuttle service. Was given wrong price info for prefer After 2 years took car in for warranty related work. Was not given a loaner car. Was not given shuttle service. Was given wrong price info for preferred car rental rates at Hertz. Suspect mechanics spent more time joy riding my car then diagnosing the problem. No agreements kept such as taking the car to Dodge Dealership after being unable to diagnose the problem the first day in the garage, or fueling up the car on the 2nd day in the garage. More

I contacted HuntClub Honda regarding a Civic SI last week. I was provided with a leasing price. Based on this leasing price I  continued to discuss the vehicle with a sales representative over text mess week. I was provided with a leasing price. Based on this leasing price I  continued to discuss the vehicle with a sales representative over text message for two days. Based on this price I confirmed with the sales representative that I would like to lease the vehicle for 36 months at 20,000km ASAP. Based on this price I had auto insurance arranged. Based on this price I came into the HuntClub location to do a test drive. Based on this price I started all the paper work. Based on this price I provided all requested information including photocopies of my ID and insurance. Based on this price I paid a $500.00 deposit. It is at this stage that I am told that the price is actually more expensive and it must have been a computer glitch that they didn’t include all the fees. Is this really how HuntClub Honda conducts business? Whether this is an honest mistake or a shady sales tactic, this seems absurd to me. At this point I was quite frustrated as I had already been there much longer than Should have been required as the sales representative was going on and on as they do even though I made it clear more than once that i was in a rush. I then had to leave to go back to work. I have tried to contact HuntClub Honda three times in the last three days, including the managers on my emails, regarding this issue. No one has even had the courtesy to even respond with an acknowledgement email. They still have my deposit on the vehicle. More

On October 8, 2020 I had my 2014 Honda Accord in for regular pre-winter servicing. At that time I was informed that I needed to replace the right rear brake caliper and was quoted a price of $569.27 plu regular pre-winter servicing. At that time I was informed that I needed to replace the right rear brake caliper and was quoted a price of $569.27 plus tax for the repair. This discovery followed close upon extensive brake work performed in April 2020. Not being an automobile mechanic I can't say for sure that the faulty caliper should have been diagnosed and repaired/replaced at that time, but the failure to do so seems a bit strange. Nonetheless, not realizing that the affected part was covered by the comprehensive seven-year warranty that I had purchased back in 2013 and which was due to expire in December 2019, I approved the recommended repair/replacement and was told that the part would be ordered and I would be called when it came in. However, in the end I never received a call back to schedule the repair. Returning in February 2021 to the dealership following a safety recall, I was reminded by the service department that the right rear caliper had seized. At this point I decided to look at the details of my seven-year warranty. Finding that the warranty covered repair/replacement of the car's brake calipers, I called the service department to determine whether Honda would cover the cost of the required repair/replacement under the terms of the expired warranty, as the problem was clearly identified before the warranty had expired in December. Over the past several months I have attempted to make contact with Hunt Club Honda through numerous phone calls, messages left asking for return calls, promised return calls, emails and, most recently, contacting Honda Canada (who, while explaining that my issue was one that only the dealership could resolve, noted that they had asked the service manager at Hunt Club Honda to contact me directly). I have yet to have had anyone from the dealership respond to my request for information in this matter. My feeling is that, in the interest of proactively good customer support, Hunt Club Honda should have initially flagged the caliper repair as falling under the existing warranty and provided me with assurance that, if the part arrived after the expiration date of the warranty, the repair would still be covered under the warranty. Otherwise, what was to prevent them from simply waiting out the remaining months to the expiration of the warranty and charging me the full price for the repair? What is most annoying and frustrating, though, is Hunt Club Honda’s seeming refusal to communicate with me to discuss this issue. What a way to treat a (previously loyal) customer. More

Service department not to be trusted. I had taken my Service department not to be trusted. I had taken my Honda vehicle in for brake fluid change and other items to be checked in early June. Was given Service department not to be trusted. I had taken my Honda vehicle in for brake fluid change and other items to be checked in early June. Was given a specific date and time to bring in the vehicle. I brought in the evening before to give them more time, as it was scheduled for the following morning. The following day I attempted to reach the service department to get an update, but no one returned my call. I came in at the end of the day to see if my vehicle was ready. I was then told it needed to be further inspected and I needed to leave it for another day. When asked was the brake fluid changed the service rep went to the back of the department and after 10 minutes came out and said it would be done in 5 -10 min. At that same moment I could see someone going to my van and brining it in to the service department. When I asked the service rep (female) how could a completed brake fluid be done in 5 min. I asked her how they are able to charge $117 to do a complete brake fluid change in 5- 10 min. She was unable to answer and decided to ask the mechanic to come answer my question regarding fluid change. He then told me that they only drain the brake reservoir and fill it with new fluid. Little did they know that I knew what is involved in a complete fluid change. I asked him why would they not bleed the brakes to remove all the old brake fluid. He then admitted that they do not change the complete fluid and thus the 5 min process. I was so appalled by the service I received that I sent an email/letter to the service manager Ms Cole. I did not receive any response back after waiting a full week. I then sent an email/letter to Mr. Sytema senior manager and again no response. This is how their service department treated me...I should have read the other negative reviews regarding the service and taken he heed. So be warned as you may not get what you expect. More

I called Hunt Club Honda Monday morning after my tire pressure light went on over the weekend. I was given an appointment that afternoon. My car was serviced within an hour, problem solved, and I left th pressure light went on over the weekend. I was given an appointment that afternoon. My car was serviced within an hour, problem solved, and I left the dealership with a smile. More

Huge selection of vehicles! Sales- “Steve O” is great to deal with! The only minor complaint is that when you book a service time, it sometimes get delayed! But overall very pleased deal with! The only minor complaint is that when you book a service time, it sometimes get delayed! But overall very pleased More

Hunt Club Honda has the worst service department I have ever been to. I had a terrible experience there a few years ago when I had to bring my car in, I had booked an appointment and was told the work woul ever been to. I had a terrible experience there a few years ago when I had to bring my car in, I had booked an appointment and was told the work would take about an hour, I was there for over 4 hours. All I was there for was to install door edge guards that they had forgot to install before I took possession after purchasing it. Today again I had an appointment for a software recall and was told it would take about an hour. 1 and 1/2 hours later my car hadn’t even been brought into the shop. Never will I go back there again and after purchasing my last 4 cars there I will be going to another dealership for my next one. They have a lot to learn about true customer service! More