Honda of Thornhill

I just want to say thank you to Mr. David yulo of sales department, his very kind and helpful he answer all my questions about 2020 Honda cr-v. I highly recommend honda sisley and David yulo as adviser to department, his very kind and helpful he answer all my questions about 2020 Honda cr-v. I highly recommend honda sisley and David yulo as adviser to all my friends and family. More

I just wanted to sent a big “shout out” to Sisley Honda located in Younge-Steele for being so warm and friendly to us from receptionist to maintenance personnel.I want to say thank you so much to our produ located in Younge-Steele for being so warm and friendly to us from receptionist to maintenance personnel.I want to say thank you so much to our product advisor Mr.David Yulo for being so helpful, very professional and accommodating.His there in every step of the way to helped us to find a right car.he explained well everything to us(step by step)in a easy way that we fully understand the product.and what we needs as a first time buyer of a new car. Then it continue to the finance manager Brian Yu for giving us the opportunities to bought our first big purchase(honda CR-V sport) into a reality.me and my husband love the car and we extremely happy.I highly recommend Sisley Honda located in Yonge and Steele area..keep up the good job guys.we definitely will come back again in the future More

If I could give a negative rating I would, sold us a dud car; broke down within two days. They didn’t fix anything cuz a day later it broke down again and won’t refund are money worse dealership ever!!!! car; broke down within two days. They didn’t fix anything cuz a day later it broke down again and won’t refund are money worse dealership ever!!!! More

Very poor and rude customer service. At one point the product advisor literally started shouting. That's not the way a customer is supposed to be treated. product advisor literally started shouting. That's not the way a customer is supposed to be treated. More

I want to say thank you to my adviser Ahsan . His very helpful for my appointment today to my Honda CR-V Touring . His very polite and he answer all my question . keep up the good work and I look forward helpful for my appointment today to my Honda CR-V Touring . His very polite and he answer all my question . keep up the good work and I look forward to see you again on my next service . I highly recommend Honda yo all my friends and Ahsan as my adviser . More

Went for an oil change, left with $1200 dipstick quote I went into the Sisley Honda dealership with my 2017 Ridgeline (50K km), still under warranty, and also purchased the Honda Plus Extended Warranty at I went into the Sisley Honda dealership with my 2017 Ridgeline (50K km), still under warranty, and also purchased the Honda Plus Extended Warranty at the time of delivery. It has been serviced at Honda dealers for every scheduled maintenance. The "mechanic" couldn't get the dipstick out, and in my opinion, there are clear signs of the use of vice grips or other "grabbing" tools on the dipstick handle. A few hours into the oil change I receive a text with a photo of the stick sheared off at the tube. They claim that it was a part failure, not covered under warranty, and to boot, they have to replace the full tube assembly which requires 4.5 hours (removal of the exhaust manifold, etc) @ $1200+ in parts and labour. Honda head office confirms that this part isn't covered under warranty. Blood boiling, I took it to a reputable Honda dealer. They had it out within 5 minutes with very little effort. Has anyone else had this happen to them? Besides shirking any responsibility for their error they were also unsympathetic and terse. I will never return to this dealership again. TLDR; dealer oil change, hack broked the dipstick, tried to fleece me for $1200 More

Sometime in Oct 2019, I visited the above dealership to buy a vehicle (2015 Honda CRV) a replacement for my total loss sienna. The financial manager Brian Yu took advantage of me, he forced an extended war buy a vehicle (2015 Honda CRV) a replacement for my total loss sienna. The financial manager Brian Yu took advantage of me, he forced an extended warranty value about $3000 on me that I don't really need, he told me no bank would approve me a loan without such warranty, considering the fact that am new in the country and without any credit history, he show me his computer screen that RBC will approved the loan among all other lender only if i get the warranty, I am a family man with 3 children, new in the country and we were in a desperate need for a vehicle for work and school for the children so I had no choice but reluctantly signed off on the warranty just to have the loan approved as he claimed. Completed the transaction, moved on, car is good no problem what so ever, but everyday my mind kept going back to how 3k was added to the cost the purchase. Last week i call RBC to changed payment option on account, was National bank to switch to CIBC and in the course of our conversation it crossed my mind to clarify my curiosity about the warranty, to my surprise the RBC rep made it clear that my car loan approval wasn't contingent upon any warranty, I got approved because I met the income requirements and they actually offer new comer auto loan programs. I felt robbed at gun point, cheated and I have been having sleepness night ever since then, 3k is a lot of money for me. I couldn't believe such a big dealership could allow such behavior and who's knows how many customer had fell into similar trap. Been talking to everyone about my ordeal and I hope someone could advice on legal action i could pursue stop such and other people don't fall into this kind of trap. More

POOR Customer Service VERY BAD CUSTOMER SERVICE! Had to argue to get a different sales agent even though we were spending more money on a new vehicle, 2nd agent who was mor VERY BAD CUSTOMER SERVICE! Had to argue to get a different sales agent even though we were spending more money on a new vehicle, 2nd agent who was more helpful. Even though we had an appointment we waited for 40 minutes. Bad sales pitch actually they have no sales pitch it's like pulling teeth to even get information, he seemed annoyed with us. When we went to pick up the car waited an hour, our sales rep was too busy to see us even though we made an appt again had to use another sales rep who was in a hurry to leave. I guess they already made the sale so no need to provide any customer service. Maybe this location should see a reduction in employees maybe then they will value having jobs. More

Incredible dealership!!!!!! I called one day to have something repaired, first person I spoke to was able to help me and make an appointment for me... on the same day. Right after, a man from the servic something repaired, first person I spoke to was able to help me and make an appointment for me... on the same day. Right after, a man from the service department called me to ensure I knew of the COVID procedures, etc. I showed up, pulled right into a clearly marked spot for service appointments, already had a man walking out to my car to take my keys and confirm who I was. They looked at my car, told me they could have the piece in the next day by 12pm to do the repair. I left my car there overnight and the next day at 11am they called me that the piece came in early and they got my car done early for me :) I have had a terrible couple of experiences at Honda Midtown... I would recommend Honda Sisley ANYDAY! Truly am so grateful for the awesome service I received here, keep it up guys :) More

I bought Hyundai Tuscon 2013 on Feb 22nd and on April 21 I got my shockers replaced for 2 wheels with 1500 dollars. Car not driven 2000 and less than 2 months old. Sisley passed vehicle with fake saf I got my shockers replaced for 2 wheels with 1500 dollars. Car not driven 2000 and less than 2 months old. Sisley passed vehicle with fake safety certificate. When I called them they said we cannot do anything . I am surprised how you give vehicle with 2 shockers broken with safety pass Not expecting from this delarship. More