Honda of Thornhill

I was recommended this dealership by my Brother in Law, who was friends with a Sales Manager there. I always felt that communication is one of the cornerstones to providing a great customer service expe who was friends with a Sales Manager there. I always felt that communication is one of the cornerstones to providing a great customer service experience. After all, I myself have been in customer service roles over 20+ years. For almost the last 2 years, I have been waiting for updates and general communication from my “sales person”, Bruce Shalviri regarding a Civic Type R I put a deposit in for. After the first year of no responses to my calls and voicemails (I tried to be respectful of the fact that I’m not his only customer, so I should expect him to be reasonable busy), my partner and I decided to pay him a visit and asked specifically if he can tell me what place I am in the line, so that I can make the decision to stay and/or look at other vehicles. After being fed a line that I would be “next”, I waited another 9 months. During this time, the dealership received 2 Civic Type Rs but I didn’t receive a call for either. While I was waiting, I decided to put a deposit on an Integra Type S at another dealership, which were far and away more desirable to work with. It took unfortunately, my brother in law to step in to get the information I requested almost a year ago. Needless to say, I’m not getting a Type R from this dealership and they wasted my time and opportunities securing another car. Good fortune comes to those who wait however, as I managed to find and purchase an available Type R elsewhere. Needless to say, my dealership experience at Thornhill Honda is the worst I’ve ever had. While there may be some good people working there, I will never recommend anyone go there, and will let my family, friends, and the Honda enthusiast community know to avoid them like the plague. More

We bought a used vehicle from them and within a week it required an oil change and the vehicle started vibrating. The dealership offered nothing. I'm disgusted that a simple oil change isn't an automatic i required an oil change and the vehicle started vibrating. The dealership offered nothing. I'm disgusted that a simple oil change isn't an automatic item before selling a vehicle. Would never shop there again. More

I brought my Civic into Sisley Honda for a service recall. I was on time and so were they. Lucas my service advisor was professional and fun to deal with. He had an Uber for me in less than 5 minutes recall. I was on time and so were they. Lucas my service advisor was professional and fun to deal with. He had an Uber for me in less than 5 minutes and home I went. Lucas called 3 hours later to let me know that the car was ready and an Uber was at my door in minutes to take me back. I have been dealing with Sisley since I bought the car from them in 2016. They listen, they explain, they take responsibility for my complete satisfaction. More

In June 2023 I visited the Acura dealer with the intention of exchanging my Acura MDX for an RDX. Initially, I was assisted by a representative named John, who seemed friendly and eager to help. How intention of exchanging my Acura MDX for an RDX. Initially, I was assisted by a representative named John, who seemed friendly and eager to help. However, things took a turn for the worse when we discovered that the demo vehicle we were shown had significantly more mileage (about 9000) than initially stated. Though John agreed to cover the first maintenance due to the higher mileage on the vehicle, when I went for the first service in January I was presented with a bill of around $500. When I raised the issue of the promised free service, I was met with a dismissive attitude and was forced to chase down John at the dealership. His demeanor completely changed, and his interaction was extremely rude and demeaning. He removed $200 of the cost which according to him in June would’ve been the total cost of the service. In addition to that few months ago we were stopped by cops due to an error in our registration which was again done by this dealership. This experience was disappointing and left me with the impression that customer care and honesty are not priorities at this dealership. In contrast, I have had positive experiences with Honda Acura Downtown and Honda Acura Vaughan, where professionalism and courteous staff are the norms. I will not be returning to this dealership and would advise others to approach with caution, especially when dealing with John, who is now a manager at the dealership. More

Matilda helped me with the lease of a new car, the process with smooth from beginning to end. process with smooth from beginning to end. More

We connected with Thornhill Honda to sell our used car. Peter Themelkos met us as soon as we arrived for our appointment. Negotiating a price can be stressful but Peter went out of his way to make sure we Peter Themelkos met us as soon as we arrived for our appointment. Negotiating a price can be stressful but Peter went out of his way to make sure we got a price that we felt good about. He was accessible and responsive to my follow-up questions. He treated us exceptionally well and we plan on going to Thornhill Honda for our next car purchase. More

Editing this review after an ABYSMAL post sales experience. It was a mistake to purchase a car from Honda Thornhill. The dealership was friendly until the purchase was complete. My sales rep Giu experience. It was a mistake to purchase a car from Honda Thornhill. The dealership was friendly until the purchase was complete. My sales rep Giuseppe, was supportive in the sales process. But his post sales support was a entirely different story. I’m going to be clear in my review. I purchased a 2020 Honda civic. My problem is that the dealership sold me a car with faulty tires and refused to finance or discount the service of the faulty tires. Details: - I purchased car the car not more than 8 months back. It had stock summer tires on then. When I purchased the car the dealership didn’t let me test drive it on highway but just on local roads, and the car seemed ok on local roads. Again NOTE that they didn’t allow me to take it out on highway. - I switched out the summer tires on the car to winter ones before I took delivery. So I didn’t get a chance to drive the car on its stock tires. - this summer, I changed the tires back to summer and drove them for the first time. But I started hearing loud humming noises and vibrations in the car on high speeds at highway. - Took the car to back to dealership for inspection. The HONDA MECHANIC John said that the TIRES are faulty as the threading is uneven. He said the only solution is to REPLACE the tires. That would cost me north of $1000 including service costs for all tires and about $600 for 2 tires. - I spoke to the Giuseppe the sales rep to see if they can cover all or some part of this expense, since the problem was with the tires that came with the car. But after much to and fro with him and his used car Sales Manager (Roy or something), they refused to help me in anyway. They threw illogical defence for their poor customer service such as: 1. “It’s been 9 months since the sale”: yes it’s been 9 months because the TIRES were changed to winter tires on purchase. I never got a chance to run the summer tires because of they never allowed me to test drive on highway. 2. “The car was fine when they sold it because it passed safety checks” : the thorn hill branch is so arrogant that they they refuse to accept that a mistake could have been made by their service team for not checking the car thoroughly. Also “safety” checks are not the only criteria before selling the car. They should check whether the car is noisy, vibrating etc, amongst other things that can make the car undrivable. 3. “The tires could have been stored wrong which makes them noisy” : I stored my summer tires AT THORNHILL HONDA ITSELF!! the arrogance of used car sales manager to say something this stupid, and then still refuse to help was astounding. Because of these reasons my experience was stressful. Now I would need to replace the faulty summer tires that came with the car (which I never got a chance to use before.) Needless to say no one in my ENTIRE network is ever giving them any business. They are arrogant enough to think they can get away with Chicanery. However we consumers are not stupid and will hold the team dealership accountable. Be informed about this outlet, especially their used car sales team. More

We were told to pick up our serviced car by 6 pm. We arrived at 5:30. The person who went to get the car said nothing and arrived 20 minutes later with the car with no explanation as to what took so We arrived at 5:30. The person who went to get the car said nothing and arrived 20 minutes later with the car with no explanation as to what took so long. We will not choose this dealership for servicing. They used to be very good. More

My husband purchased his Honda CRV at this dealership, and we have no complaints about that. However, we do have complaints about the service they provide. Almost every time something went wrong. One time and we have no complaints about that. However, we do have complaints about the service they provide. Almost every time something went wrong. One time, he took his car to a different dealership closer to our home, and they informed us that the screws from the skid plate were completely damaged from the previous service done at Thornhill. They had to replace them, which cost us about $20. During the last service at Thornhill, they forgot to close the lid of the filters, leaving it laying aside. Additionally, they didn’t address the noise issue my husband had asked them to check. It feels frustrating to pay $500 and still have to check everything after such an ‘amazing’ service. What if they forget to do something else, like properly attaching the wheels? More

WARNING! ! Do not take your vehicle for tire services if you have custom wheels. They completely destroyed my new rims by using an incorrect socket on an imp ! Do not take your vehicle for tire services if you have custom wheels. They completely destroyed my new rims by using an incorrect socket on an impact wrench. Additionally, the center of the rims were also damaged presumably when mounted on the balancing machine. I've had 3 independent rim repair shops and they tell me that repairing the damage would cost more than replacing the rims. On a good point, I am buying a new 2023 Honda Pilot and lesson learned, I'm going to a different Honda dealership. More